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The Samaya Ubud

5.0 star property
Riverfront hotel with 2 restaurants and full-service spa

Photo gallery for The Samaya Ubud

Villa, 2 Bedrooms, Private Pool
Reception
Front of property
Villa, 1 Bedroom, Private Pool (Hill Side Villa)
Villa, 1 Bedroom, Private Pool (Hill Side Villa) | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Room service
  • Parking included
The current price is AU$422
includes taxes & fees
19 Mar - 20 Mar

Explore the area

Map
Banjar Baung, Desa Sayan, Ubud, Bali, 80571
  • The Blanco Renaissance Museum
    ‪3 min drive‬
  • Blanco Museum
    ‪3 min drive‬
  • Bali Bird Walks
    ‪3 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪72 min drive‬

Room options

View all photos for Villa, 2 Bedrooms, Private Pool

Villa, 2 Bedrooms, Private Pool | View from room

Villa, 2 Bedrooms, Private Pool

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private pool
Air conditioning
Free cots/infant beds
HDTV
  • 750 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Private Pool

Villa, 3 Bedrooms, Private Pool | View from room

Villa, 3 Bedrooms, Private Pool

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private pool
Air conditioning
Free cots/infant beds
HDTV
  • 650 sq m
  • Sleeps 9
  • 3 Double Beds

View all photos for Villa, 1 Bedroom, Private Pool (Ayung)

Villa, 1 Bedroom, Private Pool (Ayung)

Villa, 1 Bedroom, Private Pool (Ayung)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private pool
Air conditioning
Free cots/infant beds
HDTV
  • 292 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool (Hill View)

Villa, 1 Bedroom, Private Pool (Hill View) | View from room

Villa, 1 Bedroom, Private Pool (Hill View)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private pool
Air conditioning
Free cots/infant beds
HDTV
  • 392.0 sq m
  • Hill view
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, 1 Bedroom, Private Pool (Hill Side Villa)

Villa, 1 Bedroom, Private Pool (Hill Side Villa) | View from room

Villa, 1 Bedroom, Private Pool (Hill Side Villa)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private pool
Air conditioning
Free cots/infant beds
HDTV
  • 392 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior detail

Maya Ubud Resort and Spa

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, (845)
The price is AU$342
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Maya Ubud Resort and Spa

About the area

Ubud

A luxury stay in Ubud awaits you at The Samaya Ubud. You'll be 2.5 km (1.5 mi) from Campuhan Ridge Walk and 3.1 km (1.9 mi) from Saraswati Temple. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages and body scrubs along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Scene Restaurant, is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, lazy river, sauna and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Ubud hotel, you'll be 3.2 km (2 mi) from Ubud Palace and 3.3 km (2 mi) from Ubud Traditional Art Market.

What's nearby

  • Campuhan Ridge Walk - 4 min drive - 3.1 km
  • Saraswati Temple - 4 min drive - 3.7 km
  • Ubud Palace - 4 min drive - 3.9 km
  • Ubud Traditional Art Market - 4 min drive - 3.9 km
  • Ubud Monkey Forest - 7 min drive - 4.9 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 72 min drive

Restaurants

  • ‪Zest Ubud Restaurant - ‬3 min drive
  • ‪Alchemy - ‬19 min walk
  • ‪The Sayan House - ‬19 min walk
  • ‪Arcadia Restaurant - ‬3 min drive
  • ‪Yellow Flower Cafe - ‬3 min drive

About this property

The Samaya Ubud

Riverfront hotel with 2 restaurants and full-service spa
The Samaya Ubud offers its guests a full-service spa, a lazy river, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A fitness centre, a sauna, and spa services are also featured at the luxury The Samaya Ubud. A free area shuttle within 10 km is available. Limited free parking is available on a first-come, first-served basis.

This 5-star Ubud hotel is smoke free.

  • 1 floor
  • 19 guestrooms or units
  • 2 dining venues
  • Built in 2009
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
The Samaya Ubud offers 19 air-conditioned accommodations with private pools and fireplaces. Rooms open to balconies. This accommodation offers separate dining areas. Beds feature down duvets and premium bedding. 42-inch LED televisions come with premium satellite channels and DVD players. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include iPod docking stations and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages

English, Indonesian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 10 km
  • Area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: IDR 4,000,000 for adults and IDR 250,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Scene Restaurant
  • Swept Away

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Lazy river
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Private pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels
  • DVD player
  • IPod dock
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Samaya Ubud

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1000000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately IDR 4000000 for adults and from IDR 250000 for children
  • Airport shuttle fee: IDR 750000 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: IDR 1000000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test must have been administered no more than 48 hours prior to check-in.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Samaya Hotel Ubud
Samaya Ubud
Ubud Samaya
Samaya Ubud Hotel
Samaya Hotel
Samaya

Frequently asked questions

What is the cancellation policy at The Samaya Ubud?

The Samaya Ubud offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Samaya Ubud?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at The Samaya Ubud on 19 Mar 2025 start from AU$421.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Samaya Ubud?

Yep, The Samaya Ubud has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to The Samaya Ubud?

The closest beach to The Samaya Ubud is Sanur Beach (20.1 km).

Is there a spa on site at The Samaya Ubud?

Yep, there is an onsite spa at The Samaya Ubud. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does The Samaya Ubud have a pool?

The Samaya Ubud has a pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 8:00 PM.

Does The Samaya Ubud have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at The Samaya Ubud?

The Samaya Ubud features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with private pools, premium bedding and 24-hour room service.

What makes The Samaya Ubud a romantic place to stay?

Couples spa treatments and al fresco dining, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Samaya Ubud.

Is The Samaya Ubud family-friendly?

You bet! With amenities such as babysitting services and a lazy river, as well as free infant beds in the guestrooms, it's no surprise that The Samaya Ubud is a hit with families.

Are there hot tubs in the rooms at The Samaya Ubud?

No, but there are private pools in the guestrooms.

Does The Samaya Ubud serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at The Samaya Ubud?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Samaya Ubud?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Samaya Ubud?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The Samaya Ubud?

No, pets and service animals are not allowed.

The Samaya Ubud Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 102 out of 122 reviews
Rating 8 - Good. 14 out of 122 reviews
Rating 6 - Okay. 3 out of 122 reviews
Rating 4 - Poor. 1 out of 122 reviews
Rating 2 - Terrible. 2 out of 122 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Stayed 1 night in Jul 2024

10/10 Excellent

THIERRY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Samara Ubud 9-11 Feb
Great hotel with spacious villas. Friendly staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sophia

Liked: Cleanliness
Stayed 3 nights in Aug 2023

10/10 Excellent

Sheema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of heaven
This place was perfect for me and what I wanted - luxury and privacy! Felt like a home away from home and I didn’t want to leave. Perfect for solo travellers like myself or for couples who do not want to be disturbed. The staff are amazing and provide an attentive and tailored service depending on your needs, no ask is too much and they’re not overly in your face. The food at both breakfast and dinner/lunch and room service is exemplary. Very clean and efficient. Only downfall is there is some quite obvious wear and tear around the villa but as I went off season this didn’t bother me and nothing a lick of paint can’t fix. Everything you need to be clean was clean! I would definitely stay here and recommend this place again. Having travelled far and wide, it’s not often I say that!
Stayed 1 night in Dec 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Was the most amazing stay. The accomodation and grounds are perfection. The staff are beautiful
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch property with very attentive staff. The manager Mr. Putu runs a very tight ship. Attention to detail is noted in every aspect...from quick pool towel changes to beautiful food presentations. There’s just nothing ‘not to like’ about this property.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing service. The villas are spacious and includes a private pool and jacuzzi. The resort provides a free shuttle to Ubud.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful location. The villas are spacious and have a private pool. Also provides free shuttle service to Ubud's areas of interest.
Stayed 2 nights in Apr 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing else can compare
Everything about The Samaya is incredible. Service is out of this world. We had a villa with pool, completely secluded but with views over the rice fields. Even for a night it will make your trip to Ubud unforgettable.
Stayed 1 night in Oct 2018

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

8/10 Good

K, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Amazing villa. Beautiful pool. Staff are genuinely helpful and kind. Shuttle service to and from Ubud town. Great spa massage. The GM, Wayan and the Food and Beverage manager are friendly and spend time talking to guests to ensure guests are enjoying themselves and are well looked after during their stay. Any issues are addressed timely and efficiently. Lovely stay!
Stayed 3 nights in Nov 2017

10/10 Excellent

Fei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Stay
Thanks all Samaya staff for their sincere welcome, and great view, and dinner at the swept away is nice.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a dream to stay here, highly recommend for couples
My husband and I had such a heavenly time at this resort. The staff was so friendly and helpful, they always knew our names and were extremely helpful and polite. They were very attentive and knew anytime we left our room so they could do turn down service early and quickly. The grounds are tropical and lush. The villas are very private, lots of space, and quite frankly, nicer than the over-water bungalows that we stayed in for our honeymoon. This is one of the nicest villas we've been lucky to stay in. For what you pay, you get so much! The villa is gorgeous and so spacious. Your own personal plunge pool with a patio, a covered pagoda to relax in the shade overlooks a pond with coi. The room itself is also very spacious with an equally impressive bathroom. Fresh fruit is in your room every day and you can let them know what you like/don't like. Free breakfast is included and you can opt to have breakfast served in your villa. Free shuttle service to town anytime. They offer free activities like yoga, hiking, etc. We did the yoga; very relaxing way to start the day. We often didn't see guests and felt so relaxed the entire time. The restaurant at the resort is one of the most famous in Ubud, which was a great surprise as a guest. It's along the river and is quite the backdrop. The grounds are vast and you can walk around easily or they have golf carts to take you wherever you want to go. I was very sad to leave. I highly recommend this resort and will come back again!
Stayed 2 nights in May 2017

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly and nice view
Very Friendly and nice view quit spacious terrace
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Beautiful grounds
Great hotel with one of the best service I have experienced. However our room needed maintenance. Stains on marble , walls and bathroom need to be repainted.

10/10 Excellent

Alex, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Ubud resort by the Ayung River
Have stayed at Samaya several times and always go back for the amazing service, beautiful views, great villas and location by the Ayung River.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Ubud
Absolutely fantastic property, great views and luxurious. The restaurants and service was outstanding & the spa was great too.

10/10 Excellent

Jerome , Ridgewood, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like coming home
Amazing experience (again)! We visited Samaya Ubud for the third consecutive time and words fail to describe how wonderful we have been received, and how amazing our time has been there. The staff was very friendly and helpful with dinner reservations and shuttle, and they absolutely spoiled our 2 year old son who was ecstatic about the buggy. We loved our privacy in the villa, with our pristine pool and sun beds, and a huge fish pond.   Towels were changed 2 times a day (wow!), and we received fruits and cakes every day. To us, Samaya has become a second home and it was this feeling that made us return so many times. After Samaya, we spent a couple of nights at another private villa (same star category!) meeting some friend who stayed there, and we unfortunately came to regret that decision. Many thanks to Wayan, Gede, Mahendra, 'uncle' Eddie and the entire Samaya staff for their professionalism, hospitality and friendliness. We can't wait to see you again next year! 

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort
Amazing place. The only thing I wish was different was heating the pool. It was too cold to swim. Everything was incredible and super cheap!!!!

8/10 Good

Kai Chuen, Frequent traveller.....

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay in Ubud....
Unexpected & Unbelivable! The hospitality n services was the best ever being experienced. The Spring water available in the hotel was available in d room and the swimming pool, very natural n good!! The breakfast for the best ever had especially it's no time control as long as it taken in that day, the selection n quality of food was better than any 5 stars resort!! I will personally recommend my friends n be back with my family again!! Original, natural n warmth!!!

10/10 Excellent

CJ, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel by the river in ubud
Great hotel not far from ubud centre. Amazing location and rooms with attentive staff, nothing too much trouble. Will return.

6/10 Okay

N, Auckland

Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Hillside Villa
It was a ok experience for us, the Hotel itself and their staff are excellent, my major disappointment was that from day one we had Gecko's in the Villa, there were about 3 or four in room and in Bathroom, also lots outside the wooden planks near door and windows. We have a thing with Gecko's and really scared of them and this didn't help. Did not mind if they remain outside the Villa but there was a hole somewhere in Villa that they kept coming in. Excellent breakfast. Service by staff was great as they responded to get the Gecko's out as soon as we called them without success most of the time, that fearful experience was very uncomfortable. It rained the three days so did not get to use the Villa pool....This is not a place to travel with kids as not much to do. On my final day, I had booked a 90 minute Balinese massage and told that will get 90 min massage for same price as 60min and to my disappointment the massage just ended before 60minutes, felt cheated but did not have time to complaint.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Absolutely beautiful grounds that were extremely well looked after. You cannot fault this place - the day Spa is wonderful, the villas are beautiful, the food is delicious. Above all, the staff are amazing. Everyone goes above and beyond to make your holiday special and nothing is too much trouble. We will definitely be back.