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Hilton Boston Back Bay

4.0 star property
Hotel with a 24-hour fitness centre, steps from The Shops at Prudential Center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Boston Back Bay

Lobby
Lobby
Front of property - evening/night
Room amenity
Boating

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Gym
  • Parking available
  • 24/7 front desk
The price is AU$268
includes taxes & fees
2 Jan - 3 Jan 2025

Explore the area

Map
40 Dalton St, Boston, MA, 02115
  • The Shops at Prudential Center
    2 min walk
  • Newbury Street
    3 min walk
  • Berklee College of Music
    3 min walk
  • Boston, MA (BOS-Logan Intl.)
    20 min drive

Room options

View all photos for Room, 2 Double Beds, River View (Pure, High Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, River View (Pure, High Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Down duvet
Premium bedding
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, River View (High Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, River View (High Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Down duvet
Premium bedding
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Allergy Friendly, Corner (Pure)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Allergy Friendly, Corner (Pure)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Allergy Friendly (Pure)

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed, Allergy Friendly (Pure)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Allergy Friendly (Pure)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Allergy Friendly (Pure)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View, Corner (High Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, City View, Corner (High Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Down duvet
Premium bedding
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Panoramic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Panoramic View)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (with Parlor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Double Beds (with Parlor)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Down duvet
Premium bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (with Parlor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom (with Parlor)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Down duvet
  • 31 sq m
  • Sleeps 3
  • 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View, Corner (High Floor)

Room, 1 King Bed, River View, Corner (High Floor) | View from room

Room, 1 King Bed, River View, Corner (High Floor)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Down duvet
Premium bedding
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 2 Double Beds, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

32-inch flat-screen TV with cable channels, TV

Room, 1 King Bed, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$268
for 1 night
includes taxes & fees
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About the area

Boston

Hilton Boston Back Bay puts you in the heart of Boston, within steps of Hynes Convention Center and Berklee College of Music. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .Lobby Bar is open for breakfast. 15000 square feet (1394 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Each morning full breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 4-property class Fenway–Kenmore hotel include The Shops at Prudential Center and Christian Science Plaza.

What's nearby

  • Hynes Convention Center - 4 min walk
  • Fenway Park - 13 min walk
  • Boston Museum of Fine Arts - 17 min walk
  • Boston Common - 4 min drive
  • Boston University - 5 min drive

Getting around

  • Hynes Convention Center Station - 4 min walk
  • Back Bay Station - 12 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Blue Bottle Coffee - ‬6 min walk
  • ‪Bukowski Tavern - ‬3 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Zuma Boston - ‬1 min walk
  • ‪Sheraton Lobby - ‬1 min walk

About this property

Hilton Boston Back Bay

Hotel with a 24-hour fitness centre, steps from The Shops at Prudential Center
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 15 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton Boston Back Bay. Parking is available for a fee.

This 4-star Boston hotel is smoke free.

  • 390 guestrooms or units
  • 26 levels
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 1982
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Boston Back Bay offers 390 accommodations with laptop-compatible safes and a safe. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 19 to 32 for adults and USD 19 to 32 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Forty Dalton
  • Lobby Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 15 meeting rooms
  • 15,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 34.97 per accommodation, per night
The resort fee includes:
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 19 to 32 for adults and USD 19 to 32 for children
  • Self-parking fee: USD 65 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0014930350
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is C0014930350. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston Back Bay Hilton
Hilton Boston Back Bay
Hilton Hotel Boston Back Bay
Boston Hilton
Hilton Boston Back Bay Hotel Boston
Hilton Hotel Boston
Hilton Boston Back Bay Hotel
Hilton Boston Back Bay Hotel
Hilton Boston Back Bay Boston
Hilton Boston Back Bay Hotel Boston

Frequently asked questions

What is the cancellation policy at Hilton Boston Back Bay?

Hilton Boston Back Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Boston Back Bay?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Boston Back Bay on 2 Jan 2025 start from AU$212.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Boston Back Bay?

Yep, Hilton Boston Back Bay has a self car park with in/out privileges for USD 65 per day.

Are there any beaches close to Hilton Boston Back Bay?

The closest beach to Hilton Boston Back Bay is Revere Beach (10.1 km).

What makes Hilton Boston Back Bay a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hilton Boston Back Bay.

Does Hilton Boston Back Bay serve breakfast?

Yeah, full breakfast is available daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Boston Back Bay?

No, Hilton Boston Back Bay does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Boston Back Bay?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Boston Back Bay?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hilton Boston Back Bay?

No, only service animals are allowed.

Hilton Boston Back Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 616 out of 1106 reviews" "
Rating 8 - Good. 262 out of 1106 reviews" "
Rating 6 - Okay. 117 out of 1106 reviews" "
Rating 4 - Poor. 57 out of 1106 reviews" "
Rating 2 - Terrible. 54 out of 1106 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

L

Liked: Cleanliness, property conditions & facilities
Safe, quiet, central
Stayed 1 night in Sep 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Josh was the most helpful with
Stayed 3 nights in Sep 2024

10/10 Excellent

Matt

Stayed 1 night in Aug 2024

4/10 Poor

Josh

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly easy going stay
Stayed 2 nights in Sep 2024

8/10 Good

Mairin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Susan

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room feels a bit dated but everything else was good.
Stayed 3 nights in Sep 2024

6/10 Okay

Ross

Travelled with partner
Liked: Cleanliness, amenities
Kevin the bell boy was friendly and helpful! The front desk staff was unfriendly and did not seem happy. We requested towels brought to room and never came. Never got a walkup call as requested. Did not notify us when room was ready. Panoramic room view looked into another building. Bar lounge food and service was good. Location was the highlight as close to Feny Park.
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Sep 2024

8/10 Good

Melissa

Business traveller
Liked: Staff & service, property conditions & facilities
Staff was helpful, but the hair on my pillow when I arrived set my teeth on edge.
Stayed 2 nights in Aug 2024

8/10 Good

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Myrna

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Sep 2024

8/10 Good

Joanne

Stayed 1 night in Sep 2024

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easy to find and to park, especially important in Boston. Our room was comfortable and clean. With a good bed and sun blocking curtains, we slept great! We had a nice, lite dinner in the lounge one evening and had a fun and attentive waiter. The staff in the breakfast dining area were also great. And the $30 credits for meals was an added plus. We were close to Symphony Hall and a local trolley tour had a pick up spot in front of our hotel, which made it easy to explore the area. The young man at the front desk who checked us in and out was very welcoming and pleasant. Customer service here was wonderful and noticed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for restaurants, only two blocks from Newbury Street. Short 15 minute max walk to Fenway. Short 5 minute walk to hop on the easy and inexpensive Logan Express Back Bay airport shuttle.
Stayed 2 nights in Aug 2024

4/10 Poor

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sydelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Avinash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious
Stayed 1 night in Sep 2024

8/10 Good

Gary

Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Hayden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and food are great
Stayed 3 nights in Aug 2024

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is in need of an overhaul and deep cleaning. Holes and chips in the walls, stained lampshades, broken furniture, dirty socks under the edge of the bed- not worthy of the Hilton name. If these obvious items are neglected, it made us question the cleanliness everywhere. Uneasy to walk on carpets or sit on furniture. Reported to staff via text communication and were offered an "appetizer" for our troubles- ummm, no thanks. We paid over $300 per night to stay in a dumpy room. All the employees that we encountered- restaurant/bar staff, front desk, and baggage staff- were friendly and helpful. Were told a manger would contact us upon checkout with our concerns... have not been contacted.
Stayed 2 nights in Aug 2024

6/10 Okay

Tyler, Sabattus

Travelled with partner
Disliked: Property conditions & facilities
Parking garage was confusing with no signs on where to go. You could hear everyone flushing toilets anytime they used them.
Stayed 1 night in Aug 2024