Six Senses Yao Noi

5.0 star property
Luxury resort on the beach, with 15 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Six Senses Yao Noi

Exterior
15 outdoor pools, open 9:00 AM to 5:00 PM, pool umbrellas, pool loungers
The View
The View | View from room
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Gym
  • Bar
  • Breakfast available
  • Spa
  • Room service

Explore the area

Map
56 Moo 5, Ko Yao, Phang Nga, 82160
  • Six Senses Beach
    4 min walk
  • Tha Khao Beach
    1 min drive
  • Manoh Pier
    10 min drive
  • Phuket (HKT-Phuket Intl.)
    314 min drive

Room options

Ocean Deluxe Pool Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Mini-fridge
Flat-screen TV
Pillow menu
  • 181 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Beachfront Pool Villa Suite

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 228 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

The View

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Mini-fridge
Flat-screen TV
Pillow menu
  • 154 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Hideaway Four Bedroom Pool Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 300 sq m
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

Beachfront Pool Villa

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 154 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

The Ocean Retreat

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 500 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

Hideaway Pool Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 154 sq m
  • Sleeps 3
  • 1 King Bed

Hideaway Two Bedroom Pool Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 228 sq m
  • Sleeps 5
  • 2 King Beds

Ocean Panorama Pool Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 154 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Ocean Two Bedroom Pool Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 228 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

Ocean Pool Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 154 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Ko Yao

A luxury stay in Ko Yao awaits you at Six Senses Yao Noi, a recipient of the prestigious Conde Nast Gold List award in 2022. You'll be 0.4 km (0.2 mi) from Six Senses Beach and 5.3 km (3.3 mi) from Ao Phang Nga National Park. Highlights at this beachfront resort include 3 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and free use of bicycles. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Places in the area of this 5-property class Ko Yao resort include Koh Pakbia and Laem Had Beach.

What's nearby

  • Six Senses Beach - 4 min walk
  • Tha Khao Beach - 1 min drive
  • Manoh Pier - 10 min drive
  • Hong Island - 67 min drive
  • Tubkaek Beach - 67 min drive

Getting around

  • Krabi (KBV-Krabi Intl.) - 61 min drive

Restaurants

  • ‪The Living Room at Six Senses Yao Noi - ‬1 min walk
  • ‪The Living Room - ‬1 min walk
  • ‪Long Island Bar - ‬17 min walk
  • ‪Sunset Bar - ‬5 min drive
  • ‪La Luna Pizzaria - ‬9 min walk

About this property

Six Senses Yao Noi

Luxury resort on the beach, with 15 outdoor pools
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Six Senses Yao Noi, you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a 24-hour fitness centre and a garden.

Smoking is allowed in designated areas at this 5-star Ko Yao resort.

  • 1 floor
  • 56 guestrooms or units
  • 3 dining venues
  • Built in 2007
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Six Senses Yao Noi offers 56 accommodations, which are accessible via exterior corridors and feature private pools and DVD players. This accommodation offers separate dining areas and includes day beds. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Ko Yao resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

Six Senses Yao Noi is listed in the 2022 Condé Nast Traveller Gold List of the world's best places to stay.

Languages

Chinese (Cantonese), English, French, German, Hindi, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 10:30 AM to 5:00 PM at scheduled times
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: THB 3,000 for adults and THB 1,500 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Bicycle tours
  • Boat tours
  • Books
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Kayaking
  • Library
  • Outdoor tennis court
  • Paddleboard
  • Scooter/moped rentals
  • Shopping
  • Surfing/bodyboarding
  • Tennis lessons
  • Water sports equipment
  • Windsurfing
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • DVD player
  • Laundry facilities
  • Mini-fridge
  • Private pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • DVD player
  • Private pool
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Transfers between Phuket International Airport and the resort are by shared car and boat according to scheduled times. Guests are met upon airport arrival and transported (approximately 20 minutes) by private luxury car to the Ao Por Grand Marina Pier.Transfers between Krabi Airport and the resort are by car and boat. Transfer time is approximately 75 minutes. The transfer cost is not included in the room rate and payable upon arrival.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Six Senses Yao Noi

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 3000 for adults and from THB 1500 for children
  • Airport shuttle fee: THB 4000 per person (return)
  • Airport shuttle fee per child: THB 2000 (return), (from 6 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Six Senses Beyond Phuket
Six Senses Beyond Phuket Hotel
Six Senses Beyond Phuket Hotel Yao Noi
Six Senses Yao Noi Beyond
Six Senses Yao Noi Beyond Phuket
Yao Noi Beyond Phuket
Six Senses Yao Noi Hotel
Six Senses Yao Noi
6 Senses Yao Noi
Six Senses Yao Noi Hotel Ao Phang Nga National Park
Six Senses Yao Noi Resort Ko Yao
Six Senses Yao Noi Ko Yao
Six Senses Yao Noi Beyond Phu

Frequently asked questions

What is the cancellation policy at Six Senses Yao Noi?

Six Senses Yao Noi offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Six Senses Yao Noi?

Yep, Six Senses Yao Noi is a short 4-minute walk from Six Senses Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find water sports equipment and boat tours.

Is there a spa on site at Six Senses Yao Noi?

Yep, there is an onsite spa at Six Senses Yao Noi. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Six Senses Yao Noi have a pool?

Six Senses Yao Noi has 15 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 5:00 PM.

What luxury perks are available at Six Senses Yao Noi?

Six Senses Yao Noi features 15 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with private pools, premium bedding and espresso makers.

What makes Six Senses Yao Noi a romantic place to stay?

Couples spa treatments and couples dining, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Six Senses Yao Noi.

Is Six Senses Yao Noi family-friendly?

You bet! With amenities such as babysitting services, 15 outdoor pools and laundry facilities, it's no surprise that Six Senses Yao Noi is a hit with families.

Are there hot tubs in the rooms at Six Senses Yao Noi?

No, but there are private pools in the guestrooms.

Does Six Senses Yao Noi serve breakfast?

Yep, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Six Senses Yao Noi?

No, but there's an airport shuttle that runs from 10:30 AM - 5:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Six Senses Yao Noi?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Six Senses Yao Noi?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Six Senses Yao Noi?

No, pets and service animals are not allowed.

Six Senses Yao Noi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 121 out of 143 reviews" "
Rating 8 - Good. 16 out of 143 reviews" "
Rating 6 - Okay. 3 out of 143 reviews" "
Rating 4 - Poor. 2 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rainer, Bogota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a unique beautiful spot, with the nicest people you can find. Highly recommended!
Stayed 4 nights in Jul 2024

10/10 Excellent

Alfredo

Stayed 3 nights in Jul 2024

10/10 Excellent

Assaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest place I have ever stayed, and I’ve stayed in many nice hotels in many different countries. This was a life changing experience for my wife and I. You must do the island hopping where they take you to some cool little islands with the most amazing beaches I’ve ever seen. The food is incredible, and the service was the best I’ve ever seen and experienced
Stayed 2 nights in Jun 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 6 nights in Apr 2024

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place to relax come toSix Sense Yoh Noi - everyone is super friendly and the resort is amazing!
Stayed 5 nights in Mar 2024

10/10 Excellent

Gordon, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just completed our 4 night holiday at Six Senses Yao Noi. After visiting over 100 countries, I can say this place left a lasting impression on my wife and my 2 year old son. We loved every minute of our stay. The rooms were perfect and the views were beautiful. Shoutout to our wonderful G.E.M., Margie. She always made sure we were happy and even upgraded us to villa 54 on our last night! Everyday she would checkin on us and make sure we had everything we needed for our stay. She’s always accessible via WhatsApp. The staff are all so friendly and smiling. They genuinely want you to have an amazing holiday. They really go out of their way to make sure that you are comfortable, taken care of and have everything you need. We dined at chefs table, hilltop, living room and the dining room, and all the meals were amazing. Breakfast was great and special shout-out to Kwan, the manager at the living room. Everyday he would make sure to talk to us and make us his special cocktail. The ice cream shop was also amazing and we went multiple times a day! There is so many great things I can say about this place. My wife and son had an amazing time on both of our tours. We did the phi phi island and Prang Na bay tours. Both of them were private tours and the tour guides were great. The weather was amazing and the resort provided buggy’s to take us anywhere in the resort. Truly happy with our experience and would recommend this place to others.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Mona

Stayed 4 nights in Jan 2023

10/10 Excellent

Haim

Stayed 2 nights in Dec 2022

10/10 Excellent

Julien

Stayed 5 nights in Nov 2022

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel - great service, beautiful jungle grounds and a stunning infinity pool. Food was great quality but we were unable to eat in the Thai restaurant (Dining Room) which was either full (first night) or closed (next three nights) which was a shame as it meant to eat Thai food we were in the general Living Room restaurant with families with young children -not what we wanted. The hotel also needs to ensure that it’s wine list is fully available. The only white/rose available by the glass in the Living Room restaurant was a chardonnay during our stay. When buying a bottle instead we were told all the lower value options except chardonnay were also not available and offered other far more expensive wines including a bottle that cost 6000 baht (nearly £150). These are small things, easily fixed that would have made the hotel offering much more consistent with the brand.

10/10 Excellent

jeffrey, Issaquah

Stayed 5 nights in Aug 2022

10/10 Excellent

Lindsey, Slough

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great holiday made even better by great service. Thank you
Stayed 9 nights in Jul 2022

10/10 Excellent

James Bates

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing
Stayed 4 nights in Jul 2022

10/10 Excellent

Aurielle Marie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2022

6/10 Okay

Israel

Travelled with partner
Liked: Cleanliness
Few things were annoying: 1. Adjacent to our villa construction took place for all day, we had to complain multiple times for it to be stopped by the end of the day ! 2. We had late night flight, we did request late check out, we endded up staying at the reception are, no privacy , noisy small reception area which mostly used by the hotel managment, the resort does not have a pleasant place for gusts to stay for few hours!! 3. For people that are planning to enjoy the beach, the sea water is not clear, unplasent for swimming. During our 4 day stay mostly we had not seen gusts were seating at the beach.
Stayed 4 nights in May 2022

10/10 Excellent

Sean

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, views, and facility. Most importantly, staff and service was amazing. They have a great team and are on top of everything. Do take advantage of all the events and activities they provide!
Stayed 8 nights in Jan 2022

10/10 Excellent

Jctc, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular setting, immaculately staff and outstanding food.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 8 nights in Dec 2019

10/10 Excellent

Zach

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Time!
Staff was so sweet. Everything about the property was world class. Food n drinks a tad bit expensive but comes with the territory!
Stayed 2 nights in Nov 2019

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise found
The entire property is amazing. With only 60 villas this is a true privacy gem. Fantastic experience from check-in, spa treatments, complimentary yoga, breakfast, dinner, and drop-off at airport. The views are as breathtaking as the pictures online suggest.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the 5 star experience we were expecting
Came here for our honeymoon after being recommended by our wedding planner. It was very disappointing to say the least. Firstly the cleaning was not up to par. Even after we had a fly lay maggots in the room - we should have had a deep clean throughout but my wife found a dead cockroach and gecko egg when she pulled the blinds down (something our turndown service never did!). Our spa treatment (90 min massage) was one of the worst I ever had. I was bored throughout and wanted it to end. It’s definitely not the 5 star experience we were looking forward to. What I would say is that The Resort Manager, Alicia was really good at listening to our complaints and feedback at the end of our stay. Hopefully the feedback will help with future visitors.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019