6/10 Okay
THERESE
Business traveller
4 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Great location, great staff at the front desk. I have a list of complaints but since these are all easily overcome I would give them another shot. I think I caught them a little off season.
1. Electric blind was broken in my room
2. Light fixture on desk had loose glass shade
3. Valet took :30 minutes each time. They tell you that upfront so plan for it.
4. Plants in the lobby need some love, overwatering is staining your floors..they tried to fix by adding fake succulents.
5. Toiletries are mismatched brands and there is no regular shampoo. I know it sounds like im being too picky...but the next one is bad.
5. Housekeeping left my room open. They engaged the lock and "locked it open". I was gone for 10 hours and luckily nothing seemed amiss...but that made me very uncomfortable.
All that being said...I love this hotel location. The city is very walkable and there are some cool walking paths nearby. The train is right across the the street. 3 stops N and you are in Boston Common. I recommend walking back to your room. Its 3 miles but so much to do along the way. :)
THERESE
Stayed 2 nights in Apr 2024