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Hilton Boston Logan Airport

4.0 star property
Pet-friendly hotel with free airport shuttle connected to the airport in Boston
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Boston Logan Airport

Exterior
Indoor pool
Exterior
Junior Suite, 1 King Bed
Daily full breakfast (USD 27.95 per person)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Free airport shuttle
  • Gym
  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
One Hotel Drive, Boston, MA, 02128
  • Faneuil Hall Marketplace
    6 min drive
  • Long Wharf
    6 min drive
  • Quincy Market
    6 min drive
  • Boston, MA (BOS-Logan Intl.)
    14 min walk

Room options

View all photos for Business Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Business Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Airport View)

View from room

Room, 2 Queen Beds (Airport View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 Single Murphy Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Hr/Mob, Airport View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Hearing & Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Airport View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Airport View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Business Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Business Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, City View (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Airport View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Airport View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Designer toiletries
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hyatt Regency Boston Harbor
Free airport shuttle
Pet-friendly
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (1306)
The price is AU$373
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hyatt Regency Boston Harbor

About the area

Boston

At Hilton Boston Logan Airport, you'll be connected to the airport and 3.5 km (2.2 mi) from New England Aquarium. Highlights at this hotel include a restaurant, an indoor swimming pool and a free airport shuttle. .The restaurant, Berkshires, is open for breakfast. Connolly's Publik House is the hotel's own pub, serving drinks along with lunch and dinner. 32 square feet (3 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include a 24-hour gym, Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 5:30 AM and 11 AM. There's also the convenience of valet parking. .You'll be 3.6 km (2.2 mi) from Boston Convention and Exhibition Center and 4.3 km (2.7 mi) from TD Garden with a stay at this 4-property class East Boston hotel.

What's nearby

  • Boston Convention and Exhibition Center - 6 min drive - 5.5 km
  • Boston Harbor - 6 min drive - 5.5 km
  • TD Garden - 6 min drive - 5.4 km
  • Faneuil Hall Marketplace - 6 min drive - 5.6 km
  • New England Aquarium - 7 min drive - 6.1 km

Getting around

  • Wood Island Station - 2 min drive
  • Chelsea Station - 6 min drive
  • Logan International Airport (BOS) - 14 min walk

Restaurants

  • ‪Central Parking Garage - ‬5 min walk
  • ‪Stephanie's - ‬9 min walk
  • ‪Legal's Test Kitchen - ‬7 min walk
  • ‪Dunkin - ‬7 min walk
  • ‪Lucca Restaurant & Bar - ‬8 min walk

About this property

Hilton Boston Logan Airport

Pet-friendly hotel connected to the airport in Boston with free airport shuttle
Hilton Boston Logan Airport offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 32 square feet (3 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Boston Logan Airport. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee.

  • 599 guestrooms or units
  • 10 levels
  • Conference rooms
  • 32 sq ft of conference space
  • 3 sq. m of conference space
  • Built in 1999
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton Boston Logan Airport offers 599 accommodations with laptop-compatible safes and designer toiletries. 37-inch flat-screen televisions come with premium cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. In-room wired and wireless Internet access is available for a surcharge. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 14.95 per night); wired internet (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle
  • Limo/town car service
  • Parking on site (USD 49 per day)
  • Valet parking on site (USD 55 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 5:30 AM to 11 AM for a fee: USD 27.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Berkshires
  • Café Presto
  • Connolly's Publik House

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 32 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Maximum 1 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 27.95 per person
  • Fee for in-room wireless Internet: USD 10.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 10.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 (rates may vary)
  • Self-parking fee: USD 49 per day
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015860350
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0015860350. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston Logan Airport Hilton
Hilton Boston Logan Airport
Hilton Hotel Boston Logan Airport
Hilton Boston Logan Airport Hotel
Hilton Boston Logan Airport Hotel Boston
Hilton Logan Airport Hotel
Hilton Logan Airport
Hilton Boston Logan Boston
Hilton Boston Logan Airport Hotel
Hilton Boston Logan Airport Boston
Hilton Boston Logan Airport Hotel Boston

Frequently asked questions

What is the cancellation policy at Hilton Boston Logan Airport?

Hilton Boston Logan Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Boston Logan Airport?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Boston Logan Airport on 26 Nov 2024 start from AU$240.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Boston Logan Airport?

Yep, Hilton Boston Logan Airport has a self car park for USD 49 per day.

Are there any beaches close to Hilton Boston Logan Airport?

The closest beach to Hilton Boston Logan Airport is Revere Beach (5 km).

Does Hilton Boston Logan Airport have a pool?

Hilton Boston Logan Airport has an indoor pool.

Is Hilton Boston Logan Airport family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton Boston Logan Airport is a hit with families.

Does Hilton Boston Logan Airport serve breakfast?

Yep, full breakfast is available daily from 5:30 AM to 11 AM.

Is there a free airport shuttle available at Hilton Boston Logan Airport?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Hilton Boston Logan Airport?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Boston Logan Airport?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Hilton Boston Logan Airport Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1945 out of 3021 reviews" "
Rating 8 - Good. 599 out of 3021 reviews" "
Rating 6 - Okay. 251 out of 3021 reviews" "
Rating 4 - Poor. 120 out of 3021 reviews" "
Rating 2 - Terrible. 106 out of 3021 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

I didn’t stay actually at the hotel but I feel that your website is deceitful and that I was never told of a cancellation charge when I chose the option to pay at hotel
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
great room-handicapped bathroom-walkable to airport
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The woman at the Deron desk was friendly and helpful. Answered all my questions I had too about traveling around Boston.
Stayed 1 night in Aug 2024

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport runways so some noise to be expected
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was excellent. Bartender made a very good pair of to-go drinks for us as we’d arrived very late and wanted to get to our room. Bar looked great, but we didn’t eat/drink there
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always awesome !
Stayed 1 night in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but expensive
Stayed 1 night in Aug 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Megumi

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the airport
Stayed 1 night in Aug 2024

10/10 Excellent

Teresa Langen

Liked: Cleanliness, staff & service, property conditions & facilities
Such an easy walk to & from the airport. And the food at the onsite restaurant was great.
Stayed 1 night in Aug 2024

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

CHRISTOPhER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We upgraded to a room with a great view of downtown Boston and the water.
Stayed 1 night in Aug 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service
No wardrobe in the room. Only hook to hang anything on was on back of bathroom door. Quite a long walk through the airport to find and signage could be much better as this appears to stop a few times. Good breakfast in hotel restaurant. Woukd have been nice to have rates including breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Stanley

Stayed 1 night in Aug 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

C Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mediocre
We had breakfast in the restaurant where no one came to seat us. I tried to get change at the front desk for tips, and they didnt have any cash to make change. Step it up.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

MarieYolaine, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this airport hotel. the food is delicious and the staff is great.
Stayed 1 night in Aug 2024

10/10 Excellent

John Rowland

Stayed 1 night in Aug 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and breakfast, was awesome being attached to the airport.
Stayed 1 night in Aug 2024

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, staff & service, room comfort
NO HELP ON THIS NIGHT
Check in was a nightmare. Waited just at an hour for a reservation check in. The staff was overburdened with a flight cancellation and those folks had vouchers. It would have been so easy to have them separated so that they could have been accommodated and the folks with reservations could have been assisted easily. To make matters worse, once you checked in your digital key quit working so those that needed to just get a physical key were stuck in that massive line as well. For a hotel with the Hilton name on it this was a definite black mark on it for that night. There were only two associates working to even aggravate things more. The folks with vouchers were even more furious when all the rooms were gone but they didn't find that out until they were able to get up to the counter. Finally the manager (?) spoke up and let folks know about all the rooms being gone which at this point we had been in line with these folks for 45 minutes, NO ONE WAS HAPPY about being at the Hilton by now. Even with those folks out of the lines, it still took 10 more minutes just to get checked in to get a physical key. Really unacceptable, felt like I was at a budget hotel.
Stayed 1 night in Aug 2024