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Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 star property
Luxury property on the beach, with 6 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Exterior
On the beach, free beach cabanas, sun-loungers, beach umbrellas
Luxury Suite (Walkout) | View from room
Honeymoon Suite, Oceanfront
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Puerto Morelos Beach
    9 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool

Luxury Suite (Walkout)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite, Ocean View

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up)

Premium Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 50.1 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View (Connecting)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 58 sq m
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up)

Junior Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

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Exterior detail
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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 6 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, SPOON, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and free kids' club. 3154 square feet (293 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 15-minute drive of this 4.5-property class Puerto Morelos property include Puerto Morelos Beach and Puerto Morelos Town Square.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Puerto Morelos Beach - 9 min drive - 3.0 km
  • Crococun Zoo - 12 min drive - 8.0 km
  • Puerto Morelos Town Square - 15 min drive - 12.4 km
  • Ojo de Agua Beach - 17 min drive - 12.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 6 outdoor swimming pools
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 435 guestrooms or units
  • 4 levels
  • 4 buildings
  • 6 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • 3154 sq ft of conference space
  • 293 sq. m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors, and features indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • LE CHIQUE
  • SIENA
  • SPOON
  • TAPAZ
  • ZAVAZ

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,154 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 4 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

What is the cancellation policy at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yep, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma has a free self car park.

Are there any beaches close to Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yep, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is a short 1-minute walk from Petempich Bay. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yep, there is an onsite spa at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have a pool?

Yep, and guests love it! Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma features 3 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma.

Is Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is a hit with families.

Are there hot tubs in the rooms at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

No, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma does not offer an airport shuttle service.

Is there a bar or restaurant at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

No, pets and service animals are not allowed.

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 404 out of 1005 reviews" "
Rating 8 - Good. 226 out of 1005 reviews" "
Rating 6 - Okay. 154 out of 1005 reviews" "
Rating 4 - Poor. 103 out of 1005 reviews" "
Rating 2 - Terrible. 118 out of 1005 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

amanda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Yoitel Machado

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, 100 recommended
Stayed 7 nights in Aug 2024

10/10 Excellent

Kiewanda, Arverne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Azul was amazing from the food, spa, pools, swim up bars all great, staffing was very kind and attentive if you needed something they were quick to assist you, the room was beautiful really enjoyed the jacuzzi. The property it self is amazing but you can tell it need a bit of work all in all I would definitely stay here again
Stayed 5 nights in Aug 2024

2/10 Terrible

Liz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel had so much potential but the service is terrible. There are only one or two people doing check in and check out during peak hous, making people wait for a long time. The staff is unfriendly and never smile- they seem bothered by tourists. The safe in the room was not working- we needed to call reception to get it working but our phone didn’t work. Also the beach was smelly and disgusting. The water was pure brown and we never went into the ocean because of that. The food is not 24/7 so this is not a good choice for all inclusive hotels because the restaurants close down. There is no such thing as snack bar where kids can easily go grab a hamburger whenever they feel hungry throughout the day. Also to make appointments at a restaurant you can only do it in some kiosks and not by phone. Nobody told us that the kiosks close early so we could not book our reservation. There is a starbucks but it also closes early- overall what a let down. I will never come back here
Stayed 2 nights in Aug 2024

6/10 Okay

Kimberly Faith

Travelled with family, Travelled with family and small children
Liked: Staff & service
I liked that there were multiple pools to choose from and you did not have to fight for places to sit. However, there was very little beach and the beach does not look like what the photos depict. The children's area was closed while we were there, which was one of the main reasons we booked at this resort which was also a bummer but we still had a good time and enjoyed our stay.
Stayed 5 nights in Jul 2024

10/10 Excellent

Md

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property and service is good, but they need to Focus on Food menu
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disappointed
This hotel has potential but needs to be remodeled. Compared to other all inclusive hotels I’ve visited the quality here was bad. The buffet is small and not a lot of variety. No activities to do around the hotel. I only recommend this hotel if you want peace and quiet and don’t care too much about the food. Seemed like a very family oriented hotel. It was empty not a lot of people it definitely needed some entertainment. When I go to an all inclusive it’s so I don’t have to leave the hotel and enjoy all the activities but unfortunately it was very boring. Also the service was lacking. For the restaurants that didn’t require a reservation when we went we were told there was a waiting list with a bunch of families ahead of us yet the restaurants were empty. We went to their pizza pizza location 30 mins before they closed and said they couldn’t serve us because they had already put everything away! If it closes at 5pm I think it should be fully functioning until then. I would understand if we got there 5-10 mins before closing time but 30 mins before? It’s a snack bar it’s not like it’s a full on restaurant. The only nice thing that we were impressed with was the room it was very spacious the only bad thing was it started raining and we had a leak on the ceiling other than that the room was cleaned every day. Lastly the spa was an amazing experience definitely the only thing I was satisfied with at this hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

pejman

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beach was not useful .
Stayed 5 nights in Aug 2024

4/10 Poor

Bill

Travelled with group
Disliked: Cleanliness, staff & service
Room service was very slow and sometimes did not show up. The restaurants showed little hospitality and had an average wait time of 45 minutes. There was a lack of respect for young adults. Bartenders were cool though. Specifically Eden the bartender at the adult pool was super friendly and easy to approach. The beach was also not maintained at all, full of seaweed and no way to swim in it.
Stayed 4 nights in Aug 2024

8/10 Good

OFELIA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It lacks entertainment and music. It should have a night club or a place to dance every night. In the pool are it should be music. The only good thing is the food but after diner your force to watch a 1 hour show and a bar to drink on. That’s all no entertainment. Is like they your going in to eat and sleep early. If all you want is to relax then this is the place. Is a beautiful place it has everything you need to relax all day long.
Stayed 5 nights in Aug 2024

8/10 Good

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Building 4 elevator was down the entirety of our vacation. The main lobby elevator worked every other day. The music at the swim up bars were unrecognizable. The beach is not usable because of all the seaweed. The resort is a nice resort. 3to 4 star resort. They do need some improvements but i would recommend for families that want to lay back at the pool.
Stayed 5 nights in Aug 2024

4/10 Poor

Rosa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property has potential and staff did the best they could, but overall unorganized and not very personable. The pool was hard to get into without stairs or zero gravity entrance, making it unsafe. The water in the pool was not clear and looks like it needed repairs. We stayed in the pool walkout room, but it didn’t have stairs so it defeated the idea of the walkout room.
Stayed 4 nights in Jul 2024

4/10 Poor

Syed

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
There is no uniqueness in this property or place, There is no beach access and they are doing false advertising about there property. There is no entertainment on the premises. I always book my vacation trip from Expedia so Expedia should be aware of it.
Stayed 5 nights in Jul 2024

6/10 Okay

Alyson, Lubbock

Liked: Staff & service
Stayed 5 nights in Jul 2024

6/10 Okay

ALEJANDRO

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities
The food was really good, as was the service in the restaurants. Our AC was not working well, and the room was slightly tired, but that was not too bad. The resort itself is very pretty and the pools wonderful. The lunch pop ups in the Zocalo were reallllllllty yummy.
Stayed 2 nights in Jul 2024

8/10 Good

Alla

Liked: Cleanliness
Stayed 8 nights in Jul 2024

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that there was no music 😐 at all. No overhead music, no entertainment, no band, NO MUSIC. boring
Stayed 3 nights in Jul 2024

6/10 Okay

Dominique

Stayed 2 nights in Jul 2024

2/10 Terrible

Mamatkul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Azulitos (kids playhouse) was closed. The elevators for buildings 2 and 4 never worked. The activities list on was not accurate. You show on one place expecting an activity, but something else is already going on at another location.
Stayed 7 nights in Jul 2024

6/10 Okay

mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice pools, nice grounds, cant use the beach at all, pizza pizza resturant good, italian resturant good, the rest of the food and the resturants are terrible,slow,not ran correctly. there is no snack food during the day around the pools, no sweets /ice cream/churos,cookies etc... for the kids during the day, kids activities were not open. except for a couple of snobby bartenders,the staff is great.
Stayed 5 nights in Jul 2024

2/10 Terrible

Brendon

Stayed 2 nights in Jul 2024

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

2/10 Terrible

RENAT

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
didn't get my room, elevator doesn't work, no lifeguards by the pool, front desk not experienced
Stayed 7 nights in Jul 2024