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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with 2 outdoor pools

Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view
Aerial view
Lobby
Exterior
Suite, Oceanfront (Corner, Butler Suite) | Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    ‪8 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Maroma Beach
    ‪24 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite

View from room

Suite

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Frette Italian bed sheets
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Frette Italian bed sheets
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

Highlights

Furnished patio
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Frette Italian bed sheets
Premium bedding
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down duvets, free minibar

Last room available

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Frette Italian bed sheets
Ceiling fan
Down duvet
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite, Pool Access

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Frette Italian bed sheets
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down duvets, free minibar

Suite (Promo)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Frette Italian bed sheets
Ceiling fan
Down duvet
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at JOIA Paraíso by Iberostar - Adults Only - All Inclusive. You'll be 2.2 km (1.3 mi) from Playa Paraiso Golf Course and 6.8 km (4.2 mi) from Maroma Beach. Highlights at this all-inclusive resort include 20 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sensations can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and Ayurvedic treatments. The restaurant, Venecia, serves Italian cuisine and is open for dinner. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and indoor swimming pool. Additionally, you'll find a casino, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 5-property class Playa del Carmen resort include Puerto Morelos Beach and Ojo de Agua Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 14 min walk - 1.2 km
  • Playa Paraiso Golf Course - 8 min drive - 3.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 4.9 km
  • Tres Rios Ecopark - 18 min drive - 12.1 km
  • Maroma Beach - 24 min drive - 6.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Snake Bar At Iberostar Maya - ‬6 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬14 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at JOIA Paraíso by Iberostar - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 20 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a health club, a steam room and a garden. Free self parking and valet parking are available.

This 5-star Playa del Carmen resort is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 6 bars or lounges
  • 37835 sq ft of conference space
  • 3515.00 sq. m of conference space
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Sensations has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 25 slot machines
  • 4 gaming tables
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Casino
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (110 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

What is the cancellation policy at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Paraíso by Iberostar - Adults Only - All Inclusive is a short 14-minute walk from Paradise Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a pool?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive has 2 outdoor swimming pools and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Frette Italian sheets, Private jetted baths and 24-hour room service.

What makes JOIA Paraíso by Iberostar - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at JOIA Paraíso by Iberostar - Adults Only - All Inclusive.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive family-friendly?

No, JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive serve breakfast?

Sure does, free buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, JOIA Paraíso by Iberostar - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, they've got a beach bar and 20 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yep, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has an 18-hole golf course. A golf driving range, golf lessons, golf carts and a clubhouse are also available.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 773 out of 1006 reviews
Rating 8 - Good. 145 out of 1006 reviews
Rating 6 - Okay. 54 out of 1006 reviews
Rating 4 - Poor. 17 out of 1006 reviews
Rating 2 - Terrible. 17 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John, Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Great facilities. Super clean. Good food. I recommend a room with butler service.
Stayed 7 nights in Dec 2024

10/10 Excellent

anuradha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place! All the hope is real. The service is amazing and the food is superb. We loved spending time on the beach. We upgraded the room To build in 70, which was worth it. Many thanks to Cynthia, who taught great classes to all the butlers, angel, Cesar,, The woman whose name I can’t remember. The lady at the star Café who goes by monkey. Daniela at the juice bar - so sweet! Was one of the best trips as far as the resort goes! Highly recommend
Stayed 5 nights in Dec 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Kenya

Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the best All - Inclusive resort that we have stayed at. Will definately be going back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Valeria Nathali

Liked: Cleanliness, staff & service, property conditions & facilities
Inmejorable es la palabra que describe la estancia en el JOIA! Recomendadisimo
Stayed 4 nights in Nov 2024

10/10 Excellent

Owen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all inclusive place
Amazing place and good location with their own beach. Staff is wonderful as is the food
Stayed 10 nights in Nov 2024

10/10 Excellent

Erik K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and golf, incredibly kind and helpful staff, and food to die for! Angel our butler was great and Endrick, aka Senior Fuego, at the Buffet with his table side Flaming Mayan and Mexican Coffee drinks was awesome!
Stayed 7 nights in Nov 2024

10/10 Excellent

Jaren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Polina, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 10 nights in Oct 2024

8/10 Good

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best room I've ever stayed in, it was the private villa. Staff was great. We had a couple of issues like we got a wake up call at 4 am we didn't request, they didn't refill our shower soap or little towels, our room service order was messed up twice, there weren't a lot of vegan options at the buffet, there weren't enough serving spoons at the buffet so the cross contamination was wild. A lot of little details went wrong that shouldn't have since we were staying at the VIP villas. The facilities were absolutely amazing. The staff tried to make everything right after the fact. Our butler service was the best! The dinner restaurants were delicious, especially the hibachi one.
Stayed 6 nights in Oct 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent resort. The staff, Food, and amenities are 5 Star top of the line and I would recommend it to Everyone!
Stayed 3 nights in Oct 2024

10/10 Excellent

Bader

Stayed 4 nights in Sep 2024

10/10 Excellent

Miguel

Stayed 8 nights in Sep 2024

6/10 Okay

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is very beautiful, staff is great except at restaurants. They are bothered and rushing to get you in and out. Unfortunately if you are not a member you are second rate. We scheduled reservations to multiple restaurants with the concierge upon check in. Every reservation was non existent. We found out on the reservation date that restaurants were closed on said day. When we tried to get in at a first come first serve restaurant we were quoted 20min (restaurant only has 4 tables occupied out at 25). After an hour of waiting, multiple tables were strategically given to members who arrived after us and were not on the waiting list. Multiple groups were upset and confronted the host about their lack of communication. Once seated we had approximately 5min to order because “the restaurant is now full and our kitchen staff cannot accommodate”. I wish there was more awareness towards non members. Maybe their memberships would grow if they accommodated everyone equally.
Stayed 5 nights in Sep 2024

10/10 Excellent

Eman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

ZHANNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FOOD WAS NOT TASTY AT ALL
Stayed 4 nights in Sep 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Quiet get away!
Stayed 4 nights in Jul 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, natural landscaping.
Stayed 7 nights in Jul 2024

10/10 Excellent

Marite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach access, beautiful pools, relaxing atmosphere and great staff,
Stayed 8 nights in Jul 2024

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

4/10 Poor

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around

10/10 Excellent

Sriharsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024