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Grand Park Royal Cancun - All Inclusive

4.0 star property
On beach with 2 outdoor pools, near La Isla Shopping Mall

Photo gallery for Grand Park Royal Cancun - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Royal Master Suite Hot Tub
Deluxe Ocean View King
Master Suite
4 bars/lounges, swim-up bar, poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot tub
The current price is AU$529
includes taxes & fees
11 May - 12 May

Explore the area

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min drive‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Master Suite

Master Suite | Living area

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area

Royal Master Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 95 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area

Master Suite Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 103 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King

Premier Superior Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub

Royal Suite King Hot Tub

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe

Villa Deluxe

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 48 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble

Premier Ocean Front Doble

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Villa Junior Suite Plunge Pool

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
  • 49 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King

Deluxe Swim up King

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Grand Park Royal Cancun - All Inclusive. You'll be 2 km (1.2 mi) from La Isla Shopping Mall and 2.2 km (1.3 mi) from Gaviota Azul Beach. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Fitness Center can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Flor de Sal, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. 7535 square feet (700 square metres) of event facilities include 6 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an area shuttle. .Attractions within a 30-minute walk of this Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • Chac Mool Beach - 13 min walk - 1.1 km
  • Forum Beach - 2 min drive - 1.6 km
  • Cancun Convention Center - 3 min drive - 1.8 km
  • Gaviota Azul Beach - 3 min drive - 2.2 km
  • La Isla Shopping Mall - 5 min drive - 4.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • El Mirador
  • ‪Lobby Bar - ‬7 min walk
  • ‪Café Solé - ‬2 min walk
  • ‪Restaurante Cocay - ‬2 min walk

About this property

Grand Park Royal Cancun - All Inclusive

On beach with 2 outdoor pools, near La Isla Shopping Mall
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 7535 square feet (700 square metres) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 247 guestrooms or units
  • 4 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Fitness Center has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (109 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on 11 May 2025 start from AU$519.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive is a short 13-minute walk from Chac Mool Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Grand Park Royal Cancun - All Inclusive?

Yep, Spa Fitness Center is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yep, and guests love it! Grand Park Royal Cancun - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with 24-hour room service and free minibar items.

What makes Grand Park Royal Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Park Royal Cancun - All Inclusive.

Is there a free airport shuttle available at Grand Park Royal Cancun - All Inclusive?

No, Grand Park Royal Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Cancun - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Park Royal Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Cancun - All Inclusive?

No, pets are not allowed.

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1172 out of 2343 reviews
Rating 8 - Good. 612 out of 2343 reviews
Rating 6 - Okay. 281 out of 2343 reviews
Rating 4 - Poor. 140 out of 2343 reviews
Rating 2 - Terrible. 138 out of 2343 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and small resort but definitely needs more entertainment options. They need to work more on their shows. Food is ok
Stayed 5 nights in Dec 2024

8/10 Good

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 7 nights in Jan 2025

8/10 Good

Fenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my fiancé enjoyed the resort. To be fair we didn’t spend much time in the resort but none the less, it was a great place to stay. One thing that I found particularly upsetting was the way in which they try to get you on a timeshare. Like aforementioned, we didn’t spend much time in the resort so when they pulled me and her away to try to get us on a timeshare it was a big waste of time. It also seemed like they were annoyed at us saying no at the end because one of the salesmen ripped up the “survey” they were getting from us. Now I say “survey” because it just seemed to be another tactic to get us on an offer. As a person in sales, the frustration is understandable but it truly is unacceptable to present those emotions in front of a client in such a way. The staff was super friendly and always made me and her feel welcome. The drinks were also very great. When it came to the food, I will definitely say we had significantly better lunch and dinner outside of the resort, but the breakfast was a great way to start the morning. The view from our room was great. Great place to stay for a great time in Cancun.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dayvid Alaa Matti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff were friendly. The internet was not very good and the gym had no air conditioning and the equipment was old.
Stayed 7 nights in Jan 2025

10/10 Excellent

Francis L, Terrace Bay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this resort is wonderful. The beach and pool areas are kept very clean and there are plenty of loungers around so no need to reserve early. The towel service was lovely. I was able each day to get as many towels as I wanted and refresh them throughout the day. There are 2 places to swap towels and I found that convenient. The hotel and restaurants are maintained meticulously well with a cleaning standard that I appreciate. Cleaning service included daytime cleaning as well as evening tidy up and turn down service. Butler service was top notch. Jessica went out of her way to explain every day what the activities were around the hotel for day time and evening time and arranging anything we needed. The food is spectacular, especially enjoyed the hibachi and the menu at Koi )the Japanese specialty restaurant). Amazing food. Top shelf liquor available on request. Few things to note : our air conditioning didn’t work throughout our stay. We called for maintenance twice and although the service men said they fixed it they did not actually fix it. We slept with our patio open instead (6the floor) Hotel is currently under renovation, People to note: Fermin (sp.) the breakfast chef Yolanda, Erika, Hector 1 were excellent beach and pool side servers. Top notch. Hector 2, and Carlos are beach bar chefs and were lovely and jovial. Angel at the lobby bar will make you any kind of fancy drink you can find off google. Excellent bar chef.
Stayed 10 nights in Jan 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

2/10 Terrible

Zenaida

Stayed 4 nights in Jan 2025

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jan 2025

10/10 Excellent

Brianna, Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the VIP access we had a butler who helped book tours and book reservations through out the resort. She was welcoming kind and very helpful. The staff were all so good the property was kept clean even though there was some construction on going they kept it to a small area.
Stayed 8 nights in Jan 2025

6/10 Okay

Kevin

Stayed 7 nights in Jan 2025

8/10 Good

Daniel, Langley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the ocean was outstanding. The speciality restaurants were very good. The buffet was average.The staff were excellent. In particular two of the concierge staff were wonderful, Jessica and Sara. The construction noise was noticable but did not spoil out trip. The walkways around the resort could easily been a tripping hazard for seniors like myself. The walkways are made with 8 inch round slices of rock that are mortared together. Which make for a very uneven surface to walk on. The wind blows constantly which some days did not make it comfortable to sit on the beach or by the pool. Overall it was a nice experience, and I would recommend the resort to others
Stayed 10 nights in Jan 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service & food was excellent
Stayed 5 nights in Jan 2025

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service
Staff and service was excellent. A lot of options for food and the food was good.
Stayed 5 nights in Jan 2025

8/10 Good

FNU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better, especially in italian resturant where everything was just microwaved frozen food
Stayed 5 nights in Jan 2025

10/10 Excellent

Debasish, Simi Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Ocean views from the room itself
Stayed 6 nights in Jan 2025

8/10 Good

Evalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. We didn’t think the food was the best and also the walls are thin so you can hear everything coming in from the outside. I really enjoyed the environment and hotel amenities offered they also have a variety of activities for guest and offer trips in house
Stayed 8 nights in Jan 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was over the top and the view was fantastic
Stayed 4 nights in Jan 2025

10/10 Excellent

Susie

Travelled with family, Business traveller
Liked: Amenities
This was our second time at this property. With perfect beach front, great pool, great food and amazing service we love it here! The kids club and gelato bar sealed the deal for my daughter. Our room was spacious and extremely clean. We loved taking hot baths on the balcony overlooking the ocean after a long day of swimming and ocean play. Close to shopping and Cocobongo. Highly recommend!
Stayed 7 nights in Jan 2025

10/10 Excellent

Julie Green

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Expedia butler was excellent. We had a wonderful time and will definitely be back!
Stayed 5 nights in Jan 2025

10/10 Excellent

Loralie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience. We love the resort.
Stayed 8 nights in Jan 2025

10/10 Excellent

Renee, COLORADO SPRINGS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the rooms were fantastic. The bartenders at the swim up bar in the adults only pool were amazing. Agustin and Roberto were very attentive and always had our drinks ready.
Stayed 3 nights in Jan 2025

10/10 Excellent

Austin

Stayed 4 nights in Jan 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really happy to serve our needs. Their buffet was the worse we have had. The prime rib steak restaurant was closed due to remodeling but we tried it at the Italian restaurant and that was really good.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time on our vacation to the Grand Park. Erika at the pool and our butler Jessica were amazing. They were both very attentive, always had a smile to greet us with and went above and beyond daily. They made us feel like we were family. We have been coming here for 5 years and will continue to stay at this resort
Stayed 7 nights in Jan 2025