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Grand Park Royal Cancun - All Inclusive

4.0 star property
On beach with 2 outdoor pools, near La Isla Shopping Mall

Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
2 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Sports facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
The current price is AU$830
includes taxes & fees
24 Mar - 25 Mar

Explore the area

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Chac Mool Beach
    ‪13 min walk‬
  • Forum Beach
    ‪2 min drive‬
  • Cancun Convention Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Master Suite

Master Suite

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Hairdryer
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area

Royal Master Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area

Master Suite Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King

Premier Superior Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub

Royal Suite King Hot Tub

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 83 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe

Villa Deluxe

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble

Premier Ocean Front Doble

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King

Deluxe Swim up King

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Premium bedding, free minibar, in-room safe, blackout curtains

Wyndham Alltra Cancun All Inclusive Resort

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.4 out of 5, Excellent, (5854)
The price is AU$703
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Wyndham Alltra Cancun All Inclusive Resort

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Grand Park Royal Cancun - All Inclusive. You'll be 2 km (1.2 mi) from La Isla Shopping Mall and 2.2 km (1.3 mi) from Gaviota Azul Beach. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Fitness Center can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Flor de Sal, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. 7535 square feet (700 square metres) of event facilities include 6 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an area shuttle. .Attractions within a 30-minute walk of this Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • Forum Beach - 2 min drive - 1.6 km
  • Cancun Convention Center - 3 min drive - 1.8 km
  • Gaviota Azul Beach - 3 min drive - 2.2 km
  • La Isla Shopping Mall - 5 min drive - 4.5 km
  • Hotel Zone Beaches - 14 min drive - 5.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • El Mirador
  • ‪Lobby Bar - ‬7 min walk
  • ‪Bubba Gump Shrimp Co. - ‬10 min walk
  • ‪Café Solé - ‬2 min walk

About this property

Grand Park Royal Cancun - All Inclusive

On beach with 2 outdoor pools, near La Isla Shopping Mall
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 7535 square feet (700 square metres) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 247 guestrooms or units
  • 4 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Fitness Center has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Shopping
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (109 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on 24 Mar 2025 start from AU$820.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive is a short 13-minute walk from Chac Mool Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Grand Park Royal Cancun - All Inclusive?

Yep, Spa Fitness Center is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yep, and guests love it! Grand Park Royal Cancun - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with 24-hour room service and free minibar items.

What makes Grand Park Royal Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Park Royal Cancun - All Inclusive.

Is there a free airport shuttle available at Grand Park Royal Cancun - All Inclusive?

No, Grand Park Royal Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Cancun - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Park Royal Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Cancun - All Inclusive?

No, pets are not allowed.

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1150 out of 2350 reviews
Rating 8 - Good. 618 out of 2350 reviews
Rating 6 - Okay. 292 out of 2350 reviews
Rating 4 - Poor. 144 out of 2350 reviews
Rating 2 - Terrible. 146 out of 2350 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

VIKRAM SHEKHAR

Travelled with partner
Liked: Amenities
Disappointing Experience Despite Nice Amenities Our experience at this hotel was disappointing. It looks stunning online, but we were surprised upon arrival. We paid extra for a swim-up room, only to find heavy construction right in front of our room that woke us up every morning. Despite our complaints, they refused to change our room. After flying in tired and hungry from the States, the front desk staff sat us down to sell us additional services for over an hour, even though we repeatedly said we weren’t interested and just wanted to rest and eat. The bellhop mishandled our airport shuttle reservation, and when we asked for help, they tried to upsell us on an overpriced taxi instead of resolving the issue. We ended up booking an Uber ourselves. The concierge’s dismissive response—"wait in line"—was particularly frustrating. To be fair, the service staff, such as the waiters, were fantastic, and the food, amenities, and overall service were good. However, the front desk and sales team ruined what could have been a great stay. I recommend looking elsewhere; there are plenty of better options in the area.
Stayed 4 nights in Nov 2024

8/10 Good

Javier

Stayed 7 nights in Aug 2024

2/10 Terrible

ABRYL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The food was terrible and almost everybody in my party got sick with diarrhea and vomiting. They were remodeling parts of the hotel and it was noisy the whole day. It was a very stressful visit.
Stayed 4 nights in Nov 2024

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Food is trash go anywhere else
Stayed 3 nights in Nov 2024

10/10 Excellent

María Soledad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
I really like this hotel, it's my second visit, the first was with friends from the University and now with my family. It's a beautiful hotel, delicious food in all the restaurants. Excellent service.
Stayed 4 nights in Nov 2024

8/10 Good

Jaskirat Singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family , but if you’re a younger group I should probably would look some other places
Stayed 5 nights in Nov 2024

4/10 Poor

Justin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrible food, under construction as well with no warning
Stayed 6 nights in Nov 2024

8/10 Good

Brittany Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Didn’t like the membership speech right after checking in, I get it’s part of it but still not a fan.
Stayed 5 nights in Oct 2024

10/10 Excellent

JESSIE, Commerce City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, beach was pristine, the staff was amazing.
Stayed 4 nights in Nov 2024

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Nov 2024

2/10 Terrible

OCTAVIO, El Paso

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is under construction and it’s a mess. The door lock in the room wouldn’t lock and they never fixed it. The bathroom smelled bad. The food selection is horrible. And they’re constantly trying to sell you time shares. Worse hotel ever. Staff is great though. Owners suck.
Stayed 2 nights in Nov 2024

4/10 Poor

Misty, Haslet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is under construction ALL over. Expect drilling & sawing throughout your vacation, as well as only one pool for everyone in the hotel, no hot tub and no wifi. You are only allowed one room service per day per room. Some of the staff were awesome. Special shout out to Jorge the bellman for going above and beyond. As well as the housekeeping lady we had and the lady who services the cabanas on the beach. If you get Hector as your beach waiter, you should move cabanas. Also, Mexican police were abundant at this hotel during our entire stay which was a little alarming. Very different than the other hotels we've stayed at in Cancun this year. Not sure if something was happening but there were armed police in the lobby, around the pool, in the ATM room, walking the beach looking up at the balconies, and at the entrance to our tower every day/night of our 6 day stay.
Stayed 5 nights in Nov 2024

6/10 Okay

Leticia

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities for seniors this is not a senior's friendly at all
Stayed 6 nights in Nov 2024

8/10 Good

Minhoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Un expected construction with construction pieces such as broken tile pieces. we didn't get any information about construction. No main pool and not many parasol. (no shade) But we had good time at there on the beach.
Stayed 5 nights in Nov 2024

6/10 Okay

Claudette

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is quite beautiful and very clean. Very easy to get around and the beach was beautiful. Unfortunately, it was advertised with two pools and when we arrived, we were told the main pool and surrounding area was closed for renovations. We understand that happens but would have been nice to have known. Luckily, our room was close to the smaller pool and quick entrance to the beach. I'm sure it will look very nice when completed. The staff were very friendly and the food was overall good. Italian restaurant was very good. The main restaurant served the typical items you find in other resorts but there were a lot of options. We really liked our room and the small veranda looking over a garden and full ocean view. That was the positive review....now the negative: A big thunderstorm passed through on second last day and our room was just below ground level with 5 other rooms next to us. It completely flooded with rainwater pouring in so fast as it was running down the property stairs and hill. Water was up to our ankles in the entire room. We moved our stuff quickly and tried to phone front desk but our phone didn't work. We know the weather can't be controlled but your drainage system can. Took over 4 hours to get cleaned up. We were actually ok and laughed. However when we checked out, only had a bottle of wine on our bill and asked in good faith that they cover it because of what happened. A big NO was the answer from manager, and onlyoffered upgrade for next visit.
Stayed 3 nights in Nov 2024

2/10 Terrible

Charles

Stayed 5 nights in Nov 2024

6/10 Okay

Francisco

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Nov 2024

8/10 Good

Deanna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The food was just So/so. Drinks were pretty much watered down. Lots of construction work going on the campus. The Staff were extremely helpful. Enjoyed the on site activities!
Stayed 4 nights in Nov 2024

8/10 Good

Anne Aurore

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

8/10 Good

Chantel

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

2/10 Terrible

Richard

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Staff 100 percent were awesome, Sara the concierge was truly a kind person, Jesus and Damian at the Bar closest to the Ocean were great. The one thing I truly disliked was all the construction we had no pool to use except for the tiny pool on the other side of the property that everyone had to use which made it over crowded, There should have been communication from the hotel before we booked or even a simple email from either Expedia or Grand Park Royal telling us sorry and giving us either some credit or an option to rebook at another Hotel that the pool would not be in use, I understand you have maintenance and things need to be fixed but at least 16 hours a day there was construction going on because of the pool being down and other buildings being renovated. I have pictures of all the construction.
Stayed 6 nights in Nov 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was excellent only two drawbacks the lack of water 1 day in the bathroom and the internet very poor in certain areas, otherwise the one who would say better the service all very good
Stayed 7 nights in Nov 2024

2/10 Terrible

Amanda

Stayed 3 nights in Oct 2024

10/10 Excellent

Mandeep Pal Singh

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 4 nights in Nov 2024