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Grand Park Royal Cancun - All Inclusive

4.0 star property
On beach with 2 outdoor pools, near La Isla Shopping Mall

Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
2 outdoor pools, pool umbrellas, pool loungers
Royal Master Suite Hot Tub
Exterior
Royal Master Suite Hot Tub | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
The current price is AU$584
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min drive‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Master Suite

Master Suite

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area

Royal Master Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area

Master Suite Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King

Premier Superior Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

Premier Superior Ocean Front Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub

Royal Suite King Hot Tub

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 83 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe

Villa Deluxe

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble

Premier Ocean Front Doble

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King

Deluxe Swim up King

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Grand Park Royal Cancun - All Inclusive. You'll be 2 km (1.2 mi) from La Isla Shopping Mall and 2.2 km (1.3 mi) from Gaviota Azul Beach. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Fitness Center can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Flor de Sal, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. 7535 square feet (700 square metres) of event facilities include 6 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an area shuttle. .Attractions within a 10-minute walk of this Zona Hotelera property include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within 30 minutes you'll find Forum Beach.

What's nearby

  • Chac Mool Beach - 13 min walk - 1.1 km
  • Forum Beach - 2 min drive - 1.6 km
  • Cancun Convention Center - 3 min drive - 1.8 km
  • Gaviota Azul Beach - 3 min drive - 2.2 km
  • La Isla Shopping Mall - 5 min drive - 4.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • El Mirador
  • ‪Lobby Bar - ‬7 min walk
  • ‪Café Solé - ‬2 min walk
  • ‪Restaurante Cocay - ‬2 min walk

About this property

Grand Park Royal Cancun - All Inclusive

On beach with 2 outdoor pools, near La Isla Shopping Mall
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 7535 square feet (700 square metres) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 247 guestrooms or units
  • 4 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Fitness Center has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (109 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
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Grand Park Royal Luxury Resort All Inclusive
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Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
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Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on 30 Apr 2025 start from AU$574.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Park Royal Cancun - All Inclusive?

Yep, Grand Park Royal Cancun - All Inclusive is a short 13-minute walk from Chac Mool Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Grand Park Royal Cancun - All Inclusive?

Yep, Spa Fitness Center is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yep, and guests love it! Grand Park Royal Cancun - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with 24-hour room service and free minibar items.

What makes Grand Park Royal Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Park Royal Cancun - All Inclusive.

Is there a free airport shuttle available at Grand Park Royal Cancun - All Inclusive?

No, Grand Park Royal Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Cancun - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Park Royal Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Cancun - All Inclusive?

No, pets are not allowed.

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1170 out of 2355 reviews
Rating 8 - Good. 617 out of 2355 reviews
Rating 6 - Okay. 285 out of 2355 reviews
Rating 4 - Poor. 142 out of 2355 reviews
Rating 2 - Terrible. 141 out of 2355 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Rajib

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Clean the property, The buffet food was horrible, the service of the Japanese restaurant was terribly slow. The drinks menu were very limited, no options for scotch whiskey or high end liquors. There were water seepages at room.
Stayed 5 nights in Dec 2024

6/10 Okay

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group spent a week at the Grand Park Royal. The construction was still being completed although the main pool was open. Staff was fantastic a friendly and helpful. The beach was beautiful. Our only concern was the food. Other than the food cooked directly in front of you, the food was lukewarm at best, including at the a la carte restaurants. 6 members of our group ended up with vomiting and other stomach troubles.
Stayed 7 nights in Dec 2024

10/10 Excellent

Steven

Stayed 10 nights in Dec 2024

2/10 Terrible

ray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fraud "The rental share fraud" Promises they will not keep: Room Discounts never happened Free shuttle service to airport & back was a lie, they never showed up They told me it would b 90 minutes presentation & it lasted over 2 & a half hours
Stayed 3 nights in Dec 2024

6/10 Okay

Elie

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Cons: it is not stroller or handicap freindly, few ramps around the property which made it hard for my family move around Pros: Staff is friendly and willing to help
Stayed 5 nights in Dec 2024

8/10 Good

Gilles, St Léonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2024

10/10 Excellent

Michel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, rooms are clean, renewed and staff was cleaning the whole place every second. Food was great, no wait time on dining (maybe because the resort was not fully occupied), but it was for our benefit.
Stayed 5 nights in Dec 2024

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
The food could be way better. No real authentic Mexican food and not many options at the buffet. The best food was at the hibachi which you have to make a reservation for. The staff was always polite and attentive.
Stayed 4 nights in Dec 2024

8/10 Good

shawn

Stayed 4 nights in Dec 2024

8/10 Good

Sameer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has easy access to Beach and has a great pool. The only issue was that there are very less options for vegetarians.
Stayed 5 nights in Dec 2024

6/10 Okay

Renata

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was outdated and had a musty odor; however, renovations have commenced.
Stayed 7 nights in Dec 2024

10/10 Excellent

Amartya, JOHNS CREEK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, all-inclusive package, food variety.
Stayed 5 nights in Dec 2024

8/10 Good

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the cleanliness and food. However, there was a lot of construction when we booked. Also we had to wait past 3PM to check in which is not ideal traveling all day with children and check-in is at 3PM. Overall we were happy with the resort and would stay there again.
Stayed 6 nights in Dec 2024

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

humaira

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Miriam Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Brittini, EDMONTON

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This resort is not worth the price. Very few food options. Not enough sun chairs and beds. Construction, Small out dated rooms. the list goes on and on. This is a 3 star at best. We come to Mexico 2 times a year for the last 10 years and this resort is definitely not 5 stars. The sales staff is also ALL OVER YOU. Won't return.
Stayed 11 nights in Dec 2024

10/10 Excellent

Niloufar

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

4/10 Poor

James, Fremont

Travelled with family, Travelled with family and small children
Disliked: Amenities
We received a room that is ocean view, but no other VIP amenities. Air conditioner did not work. Shower door is clear glass we had to cover with bed sheets every time we took a shower as we were a family with kids. Christmas tree was covered with rainbow ornaments which is a disgrace for what the holiday is about. We arrived on December 28 and saw the show also it is Christmas show with a lot of scenes men holding another man in provocative way. The grinch is the main character. What a woke and provocative experience with kids. We didn’t see any other shows after for fear of the same themes.we had to beg for 20 minutes after checkout time because the kids were still showering.
Stayed 5 nights in Dec 2024

6/10 Okay

Aina

Stayed 5 nights in Dec 2024

4/10 Poor

Cui

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had great time in this hotel 7 years ago, that's why I chose this this hotel again. However, we had quite different experience this time. 1. The hotel front desk charged us resort fee when checking in. This is something you should know before booking in expedia. 2. The hotel's big pool was in renovation, including jacuzzi, so we didn't enjoy the fun. No any notification in their website at all. 3. The kid's center is a bit of a joke. most of time showed "closed". It opened in limited time, limited activities. 4. The Asian restaurant waited in long line, prepared 2 hours for the meal. the quality is not that great. Our family had great time in Cancun, while the hotel definitely need to improve their service quality in some areas.
Stayed 5 nights in Dec 2024

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Trying to sell you a timeshare. Front desk staff not helful to resolve excessive noise from other guests at 1 am. Certain restaurant not open to minors, and not all restaurants are included in the "all inclusive" package. Rooms are much smaller than advertised.
Stayed 5 nights in Dec 2024

4/10 Poor

Sergio

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We waited for tranportation for 1hr and 45min. I paid extra for tranportation for only the 2 of us, and there was a group in the tranportation van. the swimming pool was closed due to remodeling, very noisy they started working at 5am, couldn't sleep they kept waking us up. food was not too good.
Stayed 4 nights in Dec 2024