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Hotel Santa Maria Cancun

3.5 star property
Hotel with free parking, near Plaza 28
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Maria Cancun

Interior detail
Interior detail
Shower, free toiletries, towels
Standard Room, 2 Double Beds
Interior detail

Reviews

7.0 out of 10

Good

Popular amenities

  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
Cancun, QROO
  • Mercado 23
    10 min walk
  • Séptimo Día Adventist Church
    14 min walk
  • Las Palapas Park
    17 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    27 min drive

Room options

View all photos for Standard Superior Room

Standard Superior Room

Standard Superior Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Microwave
Minibar
Cable channels
Desk
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Minibar
Cable channels
Desk
Daily housekeeping
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Air conditioning
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4.0 out of 5, Very good, (283)
The price is AU$57
for 1 night
includes taxes & fees
7 Dec - 8 Dec
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About the area

Cancun

At Hotel Santa Maria Cancun you'll be within just a 15-minute stroll of Mercado 23 and Séptimo Día Adventist Church. Highlights at this hotel include in-room LCD TVs. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a terrace, a garden and a vending machine. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Downtown Cancun hotel include Plaza 28 and Ultramar Ferry Puerto Juárez.

What's nearby

  • Plaza 28 - 3 min drive - 2.5 km
  • Ultramar Ferry Puerto Juárez - 4 min drive - 2.9 km
  • Cancun Mall - 5 min drive - 4.5 km
  • Plaza Las Americas - 5 min drive - 4.5 km
  • Puerto Cancun Marina Town Center - 6 min drive - 5.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Los 7 Mares - ‬11 min walk
  • ‪Mercado independencia - ‬6 min walk
  • ‪El Pocito - ‬4 min walk
  • ‪Las Brasas del Bajio - ‬2 min walk

About this property

Hotel Santa Maria Cancun

Hotel with free parking, near Plaza 28
As a guest of Hotel Santa Maria Cancun, you'll find a terrace, a vending machine, and tour/ticket assistance. Public spaces have free WiFi. Hotel Santa Maria Cancun also features a garden, concierge services, and an ATM. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 1 building
  • 49 guestrooms or units
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
Hotel Santa Maria Cancun offers 49 air-conditioned accommodations, with free toiletries. 32-inch LCD televisions come with cable channels. Bathrooms include a shower. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Maria Cancun

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Hotel Santa Maria Cancun.

Property is also known as

Dogtown Suites
Dogtown Suites Cancun
Dogtown Suites Hotel
Dogtown Suites Hotel Cancun
Santa Maria Cancun
Hotel Santa Maria Cancun Hotel
Hotel Santa Maria Cancun Cancun
Hotel Santa Maria Cancun Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Santa Maria Cancun?

Hotel Santa Maria Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Santa Maria Cancun?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Santa Maria Cancun on 24 Nov 2024 start from AU$59.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Santa Maria Cancun?

Yep, Hotel Santa Maria Cancun has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Santa Maria Cancun?

The closest beach to Hotel Santa Maria Cancun is Playa Tortugas (5 km).

Does Hotel Santa Maria Cancun serve breakfast?

Yeah, brekkie is available daily.

Is there a free airport shuttle available at Hotel Santa Maria Cancun?

No, Hotel Santa Maria Cancun does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Santa Maria Cancun?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Santa Maria Cancun?

No, pets and service animals are not allowed.

Hotel Santa Maria Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 100 out of 433 reviews" "
Rating 8 - Good. 142 out of 433 reviews" "
Rating 6 - Okay. 94 out of 433 reviews" "
Rating 4 - Poor. 52 out of 433 reviews" "
Rating 2 - Terrible. 45 out of 433 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jhennifer

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, ac works great, friendly staff.
Stayed 2 nights in Jun 2024

2/10 Terrible

Rola Le

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Stayed 1 night in Jan 2024

4/10 Poor

Kirpal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Paramjit Singh

Stayed 1 night in Dec 2023

10/10 Excellent

Konstantin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
Stayed 7 nights in Oct 2023

8/10 Good

irfan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good price and theres close market to shop 👍
Stayed 1 night in Oct 2023

4/10 Poor

mike

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
Stayed 5 nights in Oct 2023

2/10 Terrible

DEEPAK, MILTON

Liked: Cleanliness, amenities, property conditions & facilities
Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

4/10 Poor

Erika Villa

Travelled with family
Disliked: Amenities, property conditions & facilities
Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Stayed 6 nights in Aug 2023

2/10 Terrible

Sakibu

Stayed 7 nights in Aug 2022

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen hotel, tiene estacionamiento, microondas, y refrigerador, una muy buena ubicación, dice todo para tomar el transporte público, y tiendas de conveniencia, lugares para comer, y farmacias, e incluso lavanderías tan cerca que se puede ir caminando, además cuenta con un pequeño balcón para disfrutar la vista, y el área no es ruidosa en la noche, se puede descansar muy bien. El internet a veces iba un poco lento, no permiten consumir bebidas alcohólicas, y a veces la luz se baja por un segundo. No se
Stayed 4 nights in Jul 2022

4/10 Poor

Nazario Figueroa

Travelled with family
When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.
Stayed 2 nights in Jul 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Adequate Hotel in a Bad Location.
The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.
Stayed 7 nights in May 2022

8/10 Good

Devyn

Liked: Cleanliness, staff & service, property conditions & facilities
This is an incredible place to stay for a great rate. They don't speak English very well at all, so be prepared with Google Translate or be able to speak Spanish. The room was fine - clean, comfortable, safe. I couldn't turn off the TV because I couldn't get the button to work. The area isn't bad - it's just a bit of a hike from most things. There are great little places around to eat, including the little food place at the end of the block. The laundromat next door has free coffee and it's convenient if you want to clean your stuff. The downsides: the people who stayed there - there was some sort of couple that were in a rocky point in their relationship and apparently one locked the other in the room. There was subsequent screaming for a good 20 minutes at 1am before it was addressed. The next day, they got into a physical fight and I'm unsure if the person who stayed was asked to leave or not, but it was unsettling at very least. There are no coffee pots in the rooms. I realize that this is probably an expense they can't necessarily spare, but there are also no places for coffee or breakfast nearby, so BRING YOUR STUFF TO MAKE COFFEE IF YOU NEED IT LIKE I DO including an electric kettle and some sort of french press or cone drip thing to go on top of a coffee cup or something.
Stayed 3 nights in Apr 2022

4/10 Poor

Mateusz, Durham

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel offered a clean room that was appropriate for the paid price. The location was quite convenient, relatively close to the major bus station and beaches. However, the hotel staff thought (by mistake) that we want to do early check out and they removed our belongings from our room before the last night of our stay. On the next day (the check-out day) they returned our things but not all of them - some were missing and they were not able to locate them. Even if we did request early check out (which we - again - did not), nobody should remove our stuff from our room BEFORE the last night which we paid for. This is unacceptable, so I thought I will warn you so you double check with the hotel staff before they remove your things regardless of your check out time. You pay for 4 nights - you should have your belongings available to you for 4 nights. To me it’s clear, but apparently it’s not so obvious to some hotel staff.
Stayed 4 nights in Feb 2022

6/10 Okay

monique

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
We did not have hot water for a few days. the wifi was consistent and reliable. The staff was friendly and the property was clean.We used the app yelp to find great restaurants.
Stayed 6 nights in Jan 2022

10/10 Excellent

Carlos, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, is clean, decent property. Bathroom was nice, AC good etc
Stayed 1 night in Nov 2021

8/10 Good

Kelly, Peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , a little bit distant from the bus terminal, but still works.
Stayed 3 nights in Oct 2021

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
secure parking Nice big clean room
Stayed 1 night in Oct 2021

4/10 Poor

Bobbie

Disliked: Staff & service
SCAM Read the fine print. Hotel only accepts checkin between 3-6pm!!! They NEVER answer their phone. Even Expedia couldn’t reach them to request a checkin at 7pm. Left us scrambling to find other lodging at the last minute. Refused to give refund. Also location is in an unsafe (hi crime) part of town warning given by taxi driver. That’s probably why no checkin after 6:00 pm. DO NOT RECOMMEND!
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect place to stay. For someone on a tight budget, it turned out to be exactly the place I needed! With a good sized shower, good sized fridge, a microwave, a table, TV and AC, beyond grocery shopping (a sorianas is just a ten min walk away) you do not need to leave the hotel should you not want to. Staff were incredibly friendly and helpful. The inside of the hotel is beautiful, and safe. Cleaners come by every day and are lovely, and i felt thoroughly safe in my room. No tourist attraction is too far by cab, which the hotel can call for you, and if not there is a bus service which is great to get familiar with. You can have food delivered directly to the hotel or visit a number of both local and chain restaurants within walking distance. I loved my stay, and will be sure to return in the future.
Stayed 15 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here, although
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Meh
Hotel was grand but when two of us arrived to check in, there was additional charge. Not extortionate or anything but kinda of annoying that the place ended up costing more than 50% more than what the room only rate for 1 (which should just be the room only rate) was.
Stayed 1 night in May 2021