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Nizuc Resort and Spa

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nizuc Resort and Spa

Suite (Master)
5 outdoor pools, pool umbrellas, pool loungers
Exterior
Property amenity
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Pet-friendly
  • Breakfast available
  • Room service
The price is AU$1,443
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
Punta Nizuc, Blvd. Kukulcan Km.21 - 260, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    3 min drive
  • Delfines Beach
    3 min drive
  • El Rey Ruins
    5 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

View all photos for Ocean View Deluxe Double

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Ocean View Deluxe Double

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Garden View Double

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Garden View Double

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Suite

Ocean Suite

Ocean Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 88 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 79 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Private Pool Pavillion Villa

Private Pool Pavillion Villa

Private Pool Pavillion Villa

Highlights

Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 255 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Private Pool Villa

Private Pool Villa | Room amenity

Private Pool Villa

Highlights

Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 226 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Deluxe Suite

Garden Deluxe Suite | View from room

Garden Deluxe Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 119 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Garden)

Junior Suite (Garden) | View from room

Junior Suite (Garden)

Highlights

Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 118 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 120 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse

Penthouse

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 164 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 79.3 sq m
  • Sleeps 3
  • 1 King Bed

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The price is AU$1,621
for 1 room
includes taxes & fees
2 Jan - 3 Jan
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About the area

Cancun

A luxury stay in Cancun awaits you at Nizuc Resort and Spa, a recipient of the prestigious Travel & Leisure 500 award in 2021. You'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 3.5 km (2.2 mi) from Delfines Beach. Highlights at this beachfront hotel include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Spa by ESPA can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Cafe de la Playa, serves international cuisine and is open for breakfast. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning buffet breakfast is served between 7 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera hotel include Iberostar Cancun Golf Course and Ventura Park Cancun.

What's nearby

  • Iberostar Cancun Golf Course - 3 min drive
  • Delfines Beach - 3 min drive
  • Ventura Park Cancun - 5 min drive
  • El Rey Ruins - 5 min drive
  • Riviera Cancun Golf Resort - 7 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬12 min walk
  • ‪Sun Palace - ‬17 min walk
  • ‪La Hacienda Restaurant - ‬3 min drive
  • ‪Soluna Bar - ‬3 min drive
  • ‪Taco Arte Restaurant - ‬2 min drive

About this property

Nizuc Resort and Spa

Luxury hotel on the beach, with 5 outdoor pools
Simply walk outside to feel the sun on your face at the sandy beach. At Nizuc Resort and Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Cancun hotel.

  • 274 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 8234 sq ft of conference space
  • 765 sq. m of conference space
  • Built in 2013
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
Nizuc Resort and Spa offers 274 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 47-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Spa by ESPA has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Nizuc Resort and Spa is listed in the 2021 Travel + Leisure 500.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 915 for adults and MXN 457.50 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar

Restaurants on site

  • Cafe de la Playa
  • La Punta Lounge and Grill
  • Ni
  • Ramona
  • Terra Nostra

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Beach yoga
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Game viewing
  • Health club
  • Kayaking
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Tennis lessons

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (8,234 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: MXN 3055 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 915 for adults and from MXN 457.50 for children
  • Pet fee: MXN 3055 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nizuc
Nizuc Cancun
Nizuc Resort
Nizuc Resort Cancun
Nizuc Resort Spa

Frequently asked questions

What is the cancellation policy at Nizuc Resort and Spa?

Nizuc Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nizuc Resort and Spa?

As of 19 Dec 2024, prices found for a 1-night stay for 2 adults at Nizuc Resort and Spa on 12 Jan 2025 start from AU$1,443.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nizuc Resort and Spa?

Yep, Nizuc Resort and Spa has a free self car park and free extended parking.

Are there any beaches close to Nizuc Resort and Spa?

The closest beach to Nizuc Resort and Spa is Delfines Beach (3.3 km).

Is there a spa on site at Nizuc Resort and Spa?

Yep, Spa by ESPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Nizuc Resort and Spa have a pool?

Nizuc Resort and Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Nizuc Resort and Spa?

Nizuc Resort and Spa features a private beach, 2 poolside bars and 5 outdoor pools. All guestrooms come with deep soaking tubs, Select Comfort beds and premium bedding.

What makes Nizuc Resort and Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and comfy beds in the guestrooms, help set the scene for a romantic weekend at Nizuc Resort and Spa.

Is Nizuc Resort and Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Nizuc Resort and Spa is a hit with families.

Are there hot tubs in the rooms at Nizuc Resort and Spa?

No, but there are deep-soaking baths in the guestrooms.

Does Nizuc Resort and Spa serve breakfast?

Sure does, buffet breakfast is served daily from 7 AM to noon.

Is there a free airport shuttle available at Nizuc Resort and Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Nizuc Resort and Spa?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Nizuc Resort and Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nizuc Resort and Spa?

Dogs are welcome at Nizuc Resort and Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 12 kg per pet.

Is there a golf course on site at Nizuc Resort and Spa?

There is a golf course next to Nizuc Resort and Spa.

Nizuc Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 796 out of 1001 reviews" "
Rating 8 - Good. 100 out of 1001 reviews" "
Rating 6 - Okay. 45 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Stayed 4 nights in Aug 2024

10/10 Excellent

Katina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Miguel, San Antonio

Stayed 4 nights in Aug 2024

10/10 Excellent

Ahmed

Stayed 2 nights in Aug 2024

4/10 Poor

Mehreen

Stayed 3 nights in Aug 2024

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Leo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very expensive, need to pay for every little thing, ranging from lunch to any amenities, was charged for bottled water even
Stayed 3 nights in Aug 2024

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved how it was not far from shopping centers and I also enjoyed how kind the staff was.
Stayed 4 nights in Aug 2024

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
privacy, location. Cleaniness
Stayed 3 nights in Aug 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Food should be better in restaurants inside the hotel. Other than that, amazing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort !!!
Stayed 4 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a family emergency I had to depart Nizuc ONE DAY early, sadly. However, Hotels.com and Nizuc - together - continued to shift blame to one another in an effort to overcharge me for a night I did not stay. Emergencies happen and sadly this resort and Hotels.com DO NOT CARE about you and your family. They only care about your MONEY. This is absolutely disgusting. I will never use hotels.com again in my life. This booking site lacks support, communication, empathy and dignity. Save yourself the trouble and book with the resort DIRECTLY.
Stayed 3 nights in Aug 2024

10/10 Excellent

shani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort !!!!! Clean , quiet , safe and perfect staff ! Highly recommend ! Will be back again for sure
Stayed 3 nights in Aug 2024

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not loke the hours of operation of the pool and the beach was not good for swimming
Stayed 3 nights in Aug 2024

10/10 Excellent

PATRICIA, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect a quiet gorgeous place to relax
Stayed 1 night in Aug 2024

10/10 Excellent

Mayank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly 5 star experience. Rooms are big and luxurious.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tomasz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent does not describe this property it’s amazing
Stayed 4 nights in Aug 2024

10/10 Excellent

IVAN, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my family and we had a great experience. The service and food were excellent. We will come back for sure.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Adrian Alberto Rivero

Liked: Cleanliness, staff & service, property conditions & facilities
It wears amazing
Stayed 3 nights in Aug 2024

10/10 Excellent

Jaime, Celaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inliked everyrhing
Stayed 3 nights in Aug 2024

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel where a lot of effort has been put into the design and the ambience, especially at night. The rooms are very nice. The staff is very attentive and the service is very good. While the beaches look beautiful they are not nice to experience, the main one's bottom floor is a mixture of mud and sand (not a nice experience when you walk on it - and you will because it's not deep and it's long) and the other one is very short as its bottom is covered in sea plants a short distance from the edge. This was disappointing for a beach hotel of this standing. Also, a part from the restaurants, and two bars, there was almost no night entertainment (only one night there was live music).
Stayed 3 nights in Jul 2024

2/10 Terrible

John

Stayed 8 nights in Jul 2024

10/10 Excellent

Giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service every single time!
Stayed 3 nights in Jul 2024

4/10 Poor

kamlesan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and private. We were in a larger room with ocean front views so it was spacious. Problem is the lack of attentiveness of staff. They will greet you but when it comes to certain things, don’t expect much. The adult pool area was not well maintained, at least compared to other resorts we have been to like Banyan Tree or St. Regis. Staff walk by empty bottles, glasses, towels without any effort to clean. Havana Bar is gorgeous. We were there (7/24-7/27) and they had live music. Good luck getting someone to take an order or bring you the bill. It’s essentially self serve. Same with breakfast. No one is around to tend to you. We asked for ice one night and 3 hours later never received it. We had a room butler but they tend to ignore requests. The spa is out of this world and the staff there were truly amazing, especially Trinidad. The hydro therapy treatment is wonderful. This property will extract as much out of you as they possibly can. Food is mediocre at best and pricey. Best to go into town and spend that money at better restaurants. Most nicer resorts do tend to fail on quality of food to be honest but the prices here are exorbitant. 950 pesos for ribeye tacos that were not good. If they were, then not an issue. Finally, they have a serious mosquito problem and possible bed bug issue. My wife woke up with tons of little bites on her back. Strange because at the pool mosquitos were biting her feet and arms but not her back at all.
Stayed 3 nights in Jul 2024