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Ocean Coral & Turquesa All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ocean Coral & Turquesa All Inclusive

Poolside bar
Aerial view
Property entrance
Privilege Master Suite
Bowling

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Gym
    Gym
The price is AU$375
includes taxes & fees
15 Dec - 16 Dec

Explore the area

Map
Super manzana 12, Lote 1-05, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    2 min walk
  • Puerto Morelos Beach
    14 min walk
  • Petempich Bay
    14 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Room options

View all photos for Junior Suite Ocean View / balcony

View from room

Junior Suite Ocean View / balcony

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Royal Master

Privilege Royal Master

Privilege Royal Master

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View with balcony

Premium bedding, free minibar, in-room safe, desk

Junior Suite Garden View with balcony

Highlights

Furnished balcony
Air conditioning
Free minibar items
HDTV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Ocean View

Privilege Junior Suite Ocean View | Terrace/patio

Privilege Junior Suite Ocean View

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar Sea View

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar Sea View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Premium bedding
  • 36.4 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Honeymoon Suite

Privilege Honeymoon Suite

Privilege Honeymoon Suite

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Master Suite

Privilege Master Suite

Privilege Master Suite

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Ceiling fan
Premium bedding
  • 89 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Garden View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Ceiling fan
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Aerial view

Sensira Resort & Spa Riviera Maya – All Inclusive

On private beach
Pool
Hot tub
All-inclusive
4.3 out of 5, Excellent, (1474)
The price is AU$665
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Sensira Resort & Spa Riviera Maya – All Inclusive

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Ocean Coral & Turquesa All Inclusive. Within steps you'll find Arrecife de Puerto Morelos National Park and Puerto Morelos Beach within a 15-minute stroll. Highlights at this all-inclusive property include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Despacio Spa can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and steam room. The fine-dining restaurant, Blue Moon, is open for dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. There's also free self parking, along with the convenience of a shopping centre shuttle. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Puerto Morelos Beach - 14 min walk - 1.2 km
  • Crococun Zoo - 4 min drive - 2.7 km
  • Puerto Morelos Town Square - 9 min drive - 4.8 km
  • Ojo de Agua Beach - 11 min drive - 4.4 km
  • Petempich Bay - 14 min drive - 9.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Market Cafe - ‬3 min walk
  • ‪The Kitchen Table - ‬10 min walk
  • ‪Bordeaux Restaurant - ‬16 min walk
  • ‪Sports Bar - ‬14 min walk
  • ‪Sensai - ‬6 min walk

About this property

Ocean Coral & Turquesa All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Ocean Coral & Turquesa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Ocean Coral & Turquesa All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

  • 511 guestrooms or units
  • 3 levels
  • 21 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Ocean Coral & Turquesa All Inclusive offers 511 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 50-inch LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and hairdryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Despacio Spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Los Girasoles
  • Ritratto D Italia
  • Route 66
  • Sensai

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 21 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Coral & Turquesa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Coral
Ocean Coral All Inclusive
Ocean Coral All Inclusive Puerto Morelos
Ocean Coral Puerto Morelos
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
Ocean Coral Turquesa All Inclusive Puerto Morelos
Ocean Coral Turquesa Puerto Morelos
Ocean Coral Turquesa
Ocean Coral And Turquesa
Ocean Coral Turquesa All Inclusive
Ocean Coral & Turquesa All Inclusive Puerto Morelos
Ocean Coral & Turquesa All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Ocean Coral & Turquesa All Inclusive?

Ocean Coral & Turquesa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean Coral & Turquesa All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Ocean Coral & Turquesa All Inclusive on 15 Dec 2024 start from AU$375.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean Coral & Turquesa All Inclusive?

Yep, Ocean Coral & Turquesa All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Ocean Coral & Turquesa All Inclusive?

Yep, Ocean Coral & Turquesa All Inclusive is a short 14-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Ocean Coral & Turquesa All Inclusive?

Yep, Despacio Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Ocean Coral & Turquesa All Inclusive have a pool?

Yep, and guests love it! Ocean Coral & Turquesa All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Ocean Coral & Turquesa All Inclusive?

Ocean Coral & Turquesa All Inclusive features 4 outdoor pools, a full-service spa and 9 restaurants. All guestrooms come with premium bedding and free minibar items.

What makes Ocean Coral & Turquesa All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Ocean Coral & Turquesa All Inclusive.

Is Ocean Coral & Turquesa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and laundry facilities, it's no surprise that Ocean Coral & Turquesa All Inclusive is a hit with families.

Is there a free airport shuttle available at Ocean Coral & Turquesa All Inclusive?

No, Ocean Coral & Turquesa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean Coral & Turquesa All Inclusive?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ocean Coral & Turquesa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Ocean Coral & Turquesa All Inclusive?

No, pets and service animals are not allowed.

Ocean Coral & Turquesa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 904 out of 1961 reviews" "
Rating 8 - Good. 529 out of 1961 reviews" "
Rating 6 - Okay. 284 out of 1961 reviews" "
Rating 4 - Poor. 152 out of 1961 reviews" "
Rating 2 - Terrible. 92 out of 1961 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had great features and would stay here again or at their sister locations anytime.
Stayed 5 nights in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this resort to most people, it was great. The only downside was that the shower at best was lukewarm. That being said the bath was very hot.
Stayed 5 nights in Aug 2024

10/10 Excellent

Yomaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome experience I enjoy every bit of it!
Stayed 6 nights in Aug 2024

10/10 Excellent

Tiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
August 2024 was our second visit to OCT. Our previous trip was in December 2018. Once again, we had a fantastic vacation and highly recommend this resort. Both times we opted for the Privilege upgrade. Check-in/Check-Out: Both processes were smooth. We arrived around 1PM. The lobby is open air so there is no AC. Of course, in August this can get quite hot but we didn’t spend very much time here. Once we were checked in, Alberto, our concierge, took us to the Privilege lounge for lunch and took this time to discuss what our plans were for the week and set up our dinner reservations. Our room was ready well before 3PM and our luggage awaited us in our room. Alberto is the best; he would text us and find us around the pool daily to make sure that we had everything we needed. He also set up the Mayan dinner and spa appointments with a quick text. Room: We were in building 2, room 2302 in the El Beso section and had one of the updated rooms. It was very comfortable for two people. Some things could use a refresh (the sink and couch had some noticeable stains) but in general, it was very comfortable. The safe worked well. There is an abundance of closet space. The balcony and bed were very comfortable. The TV and fridge worked without any issues. The fridge was restocked daily with plenty of water, sodas and alcohol. We had no issues with the AC or the fan, which was a blessing since it was very hot in August. The maid service was excellent and the room was refreshed daily and prom
Stayed 7 nights in Aug 2024

10/10 Excellent

Mone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Marie Charline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property i would highly recommend and definitely would come back
Stayed 4 nights in Aug 2024

10/10 Excellent

Newton ababu

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have been too, first trip with my kids and they had a blast every day spent here from the food, activities for both kids and adults, room service, housekeeping, hosts both adults, family with kids, family without kids, teens, shows with the daisy team led by Jorge, Karla, Amanda, Angie, Elizabeth, entertainment team (blue team) Dj Raymundo, flash, Daphne, Francisco, Mamacita, waiters: Jasmine, Raul, Antonio, Henri, Gustavo, front desk: Roberto, Beth greeting guys, Lenin, pool guard always looking out for everyone Norwego (from Argentina ) not forgetting the chef Abdani makes sure everybody enjoys what they make and/if/or any changes can be made. Thanks Karla for accommodating us having them watch our 2 year old so we could go to the Cenote, I will for sure come back here. I give this place a 10/10.
Stayed 6 nights in Aug 2024

6/10 Okay

Ricardo

Stayed 5 nights in Aug 2024

10/10 Excellent

celeste

Liked: Cleanliness, staff & service, property conditions & facilities
No music
Stayed 4 nights in Aug 2024

10/10 Excellent

Barney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some rooms faces the bush we’ve seen raccoons on the door steps one was forcing with my son to leave the stairways so he could go down the stairs
Stayed 3 nights in Aug 2024

8/10 Good

Barney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I travel to puerto Morelos I can stay there again good service, very polite employees, food etc
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Ocean Coral and Turquesa was truly exceptional. The Blue Moon Fine Dining restaurant impressed us with its exquisite cuisine, and our servers Aurelio, Alan, and Isaac provided outstanding service, making every meal memorable. At Girasoles, the traditional Mexican dishes were a delightful experience. Unfortunately, we can’t recall our servers name but he recommended incredible dishes. The entertainment was equally remarkable, with Jesus and Angel leading fun drink tasting including Tequila, Mojitos, and Margaritas. While Chef Andrea's guacamole and ceviche tasting was a highlight of our culinary journey. Lastly, we were able to enjoy the Videomapping culinary experience. Where technical art and gastronomy unite to generate a unique sensory experience. Special thanks to our servers Arturo, Carlos, and Alan This all-inclusive resort in Puerto Morelos exceeded our expectations, offering a perfect blend of relaxation and enjoyment.
Stayed 7 nights in Aug 2024

6/10 Okay

Adi

Disliked: Cleanliness, property conditions & facilities
I recently stayed at Ocean Coral & Turquesa All Inclusive and for a much-anticipated getaway, but unfortunately, my experience was marred by a series of issues that left me feeling dissatisfied. First and foremost, the air conditioning unit in my room was leaking water from the moment I checked in. It took four days for maintenance to address the issue, which not only created a disjointed atmosphere but also made me question the overall cleanliness and maintenance standards of the resort. Additionally, I was excited to dine at both the Brazilian and Italian restaurants on-site, but I ended up leaving both venues disappointed. The service was lackluster, and the meals fell short of the expectations set by the resort’s marketing. The Brazilian steakhouse lacked the flavor and variety I had anticipated, and the Italian restaurant’s dishes were bland, lacking the warmth and richness typically associated with Italian cuisine. Upon check-out, I expected some form of acknowledgment regarding my stay, particularly given the issues I encountered. Instead, no one inquired about my experience, which left me feeling undervalued as a guest. It was disheartening to think that my concerns had gone unnoticed and that the staff exhibited such a lack of engagement. Overall, I had hoped for a relaxing and enjoyable vacation, but the combination of a malfunctioning air conditioner, underwhelming dining options, and a lack of attention from the staff left much to be desired. While the location m
Stayed 6 nights in Aug 2024

8/10 Good

Juseth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ventilation in lobby area was poor annd extremely hot. Definitely needs Air conditioning or fans throughout the hotel. Super clean and well maintained. The food & cocktails phenomenal!. Bartenders on point, attentive, welcoming, polite and friendly. Especially Carlos & Gustavo. Waiters and waitresses at the buffet restaurant were not as enthusiastic and engaging . I would definitely recommend and returned!
Stayed 6 nights in Aug 2024

10/10 Excellent

Willesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Carlos Pepin

Liked: Cleanliness
We were assigned the wrong room and had to request another one. The street to go into the property is not kept and and has poor light illumination. The restaurants staff were not accommodating and not friendly, except for one restaurant which turn around the experience for us. Villa Marina Restaurant. Pool did not look really clean.
Stayed 4 nights in Aug 2024

8/10 Good

ANSHUL

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice but can do better
Stayed 7 nights in May 2024

4/10 Poor

James

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Celmo O

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the food
Stayed 5 nights in Aug 2024

10/10 Excellent

Yannis Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 2 nights in Aug 2024

6/10 Okay

Brianna

Disliked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Abran David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort will be back again. Had a great time for an affordable price.
Stayed 4 nights in Aug 2024

6/10 Okay

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was sub par. Food was alright. Had issues with our room, so they upgraded us to a room with no hot water. Constantly being bothered to upsell us. Staff was hit or miss for service. Beach was disappointing.
Stayed 5 nights in Aug 2024

6/10 Okay

Atabak

Travelled with family and small children
Disliked: Amenities
Definitely the way it has been advertised. It's not. Unfortunately. We had very bad experience with the pools. They were always dirty in the 4 days that you were there. There was no really good staffing to help you get drinks or order anything in pool area. They limited hours is definitely more than limited hours. There are specific times that you cannot even find a towel there. There is no staff to hand you towels or station that you can pick it up. I personally do not recommend going there. If you're looking for some very good experience, it's probably just good or fair. You just need to know the lobby is all open. It's very hot and humid. They're always exposed to the weather. There's no air conditioning there
Stayed 4 nights in Aug 2024