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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property
Beachfront property with calming spa services
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

On the beach, white sand, free beach cabanas, sun-loungers
Aerial view
View from room
13 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Shower, hair dryer, dressing gowns, towels

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Gym
    Gym
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Cancun, QROO, 77500
  • Oasis Arena
    1 min walk
  • Maya Museum of Cancun
    8 min walk
  • Iberostar Cancun Golf Course
    10 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Suite (Pyramid Master)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite (Pyramid Master)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 64 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Sian Kaan Master Suite

Sian Kaan Master Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 82 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Standard

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 35 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Pyramid)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Pyramid)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Pyramid Standard, NonRefundable)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room (Pyramid Standard, NonRefundable)

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Pyramid Ocean Front

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean Front

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Pyramid Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Standard

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property
Grand Oasis Cancun - All Inclusive
Pool
All-inclusive
Spa
Parking included
3.0 out of 5, (1422)
The price is AU$405
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Grand Oasis Cancun - All Inclusive

About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Pyramid Cancun By Oasis - All Inclusive. You'll be 0.8 km (0.5 mi) from Iberostar Cancun Golf Course and 2.2 km (1.4 mi) from Delfines Beach. Highlights at this beachfront property include 13 restaurants, 2 beach bars and a full-service spa. .A relaxing visit to Sensoria Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The fine-dining restaurant, Benazuza Adults Only, serves Mexican cuisine and is open for dinner. With 13 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include a casino, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and El Rey Ruins.

What's nearby

  • Oasis Arena - 1 min walk
  • Iberostar Cancun Golf Course - 10 min walk
  • Aquaworld - 10 min walk
  • La Isla Shopping Mall - 5 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Tun-kul - ‬9 min walk
  • ‪Hotel Emporio Cancun - ‬9 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Market Place - ‬1 min walk
  • ‪MakiTaco - ‬1 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

Beachfront property with calming spa services
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 320 guestrooms or units
  • 6 levels
  • 13 dining venues
  • 2 bars on the beach
  • 13 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, dressing gowns and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • 13 bars/lounges
  • 13 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • Sanitation services: USD 4.57 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 25 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

Frequently asked questions

What is the cancellation policy at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pyramid Cancun By Oasis - All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at The Pyramid Cancun By Oasis - All Inclusive on 2 Dec 2024 start from AU$430.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pyramid Cancun By Oasis - All Inclusive?

Yep, The Pyramid Cancun By Oasis - All Inclusive has a free self car park.

Are there any beaches close to The Pyramid Cancun By Oasis - All Inclusive?

The closest beach to The Pyramid Cancun By Oasis - All Inclusive is Delfines Beach (1.8 km).

Is there a spa on site at The Pyramid Cancun By Oasis - All Inclusive?

Yep, Sensoria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does The Pyramid Cancun By Oasis - All Inclusive have a pool?

The Pyramid Cancun By Oasis - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Pyramid Cancun By Oasis - All Inclusive?

The Pyramid Cancun By Oasis - All Inclusive features 2 beach bars, a full-service spa and an outdoor pool.

Is The Pyramid Cancun By Oasis - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as childcare services in the guestrooms, it's no surprise that The Pyramid Cancun By Oasis - All Inclusive is a hit with families.

Is there a free airport shuttle available at The Pyramid Cancun By Oasis - All Inclusive?

No, The Pyramid Cancun By Oasis - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Pyramid Cancun By Oasis - All Inclusive?

Relax with a coldie at the 2 beach bars or 13 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at The Pyramid Cancun By Oasis - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pyramid Cancun By Oasis - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at The Pyramid Cancun By Oasis - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 10-minute walk away.

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 337 out of 1015 reviews" "
Rating 8 - Good. 209 out of 1015 reviews" "
Rating 6 - Okay. 171 out of 1015 reviews" "
Rating 4 - Poor. 123 out of 1015 reviews" "
Rating 2 - Terrible. 175 out of 1015 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon, Logansport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing highly recommend it!
Stayed 6 nights in Jul 2024

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and ppl that works there are super happy and friendly they will help you out any time you need help the view from ocean it's super amazing and hotel facilities are very accessible needs to update for handicap ramps , but other then that I loved this hotel I was surprised how good this hotel is loved it I will be back very very soon .
Stayed 3 nights in Jul 2024

8/10 Good

Esmeralda Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Cesar, Grand Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great, live music and food were amazing!!! Going back soon
Stayed 2 nights in Jul 2024

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
If you enjoy cold showers and waiting in line for everything, this resort is for you. I was not aware that this was a timeshare resort when we booked. The main focus when you arrive is to get you to go to a presentation, once you decline you are pretty much on your own to try and figure out the resort. Which took us a few days before we truly knew where everything was and how it worked based on different wrist bands. It was frustrating to know that I spent thousands to be at the resort and others who came for the timeshare presentation only hundreds, but that is on me. The rooms were a big disappointment, we had ocean facing rooms, which were not ready at the book in time. Bar fridges were empty on check in, floor was sandy and not swept. Rooms are basic, and very old with lots of patches. Room safe did not work. Beds and pillows were hard and uncomfortable. Shower was small, and we had hot water maybe twice throughout the week. We had our family, so 2 rooms, the other room was just as dated and the AC unit never got cold. We did report these items and others to the concierge in the building, and it was written down in a book, eventually they tried to work on the items after 3-4 days, and on our second last day offered different rooms. You wait in line at every restaurant. Buffet quality and selection poor. Other restaurants that you have to book, are great. Poor attempt at entertainment, compared to other resorts. Swim up bar only ever had one Bar man? Long waits.
Stayed 7 nights in Jul 2024

6/10 Okay

Evelyn Marlene De, Rialto

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Everything closed early. Making reservations for dinner was difficult to get
Stayed 4 nights in Jul 2024

6/10 Okay

Raquel, Downey

Stayed 6 nights in Jul 2024

2/10 Terrible

Marco

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very dirty and the staff is very unfriendly. They direct you to the hotel app for everything, but their WiFi service don’t work unless you pay more for the premium. They did clean up our room and had limited towels. They claim to be eco friendly, but they use plastic bottle soda for all the bars. I will not recommend this place to anyone.it was a very bad experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

Octavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and loved the transportation from the resort.
Stayed 5 nights in May 2024

4/10 Poor

Alianny Merino

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
La propiedad esta bajo mantenimiento, super ruidoso, no podia dormir. El Beach club esta de mantenimiento y sin funcionar por una semana, no música ni shows como tienen puesto en la página principal. La comida muy básica y poca, los buffet extremadamente chiquitos para la cantidad de personas. Solo puedes utilizar 3 restaurant si traes niños, ya que los demas son por el Casino y no es permitido. Y ni mencionar las barras no brindan champagne, ni tragos preparados. Solo lo básico y muy mal trato, mala actitud. Definitivamente no es lo que ofrecen en su página web. No es recomendable
Stayed 6 nights in Jul 2024

10/10 Excellent

Gsa-Gsa A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return again
Stayed 3 nights in Jul 2024

6/10 Okay

Valeria

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Diana

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Unsafe Nothing like the last time we visited in January. We missed the party time And some random people just looking around make us felt unsafe!
Stayed 5 nights in Jul 2024

10/10 Excellent

Micca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here!! The staff was great especially Lorena (she was at the taco stand) She was so sweet and she even remembered the tacos we ate.. we went to see her everyday!! 😋 Our room stayed so cold even with the high heat!! We will be back soon!! The Villegas’s 2024#Canun#Pyramid#
Stayed 4 nights in Jul 2024

2/10 Terrible

Gerardo, Evergreen Park

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Would not stay here again the cleaning crew stole a 1000 dollar st dupont lighter from my room
Stayed 4 nights in Jul 2024

10/10 Excellent

Riky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, food was excellent. Overall experience was great
Stayed 9 nights in Jul 2024

8/10 Good

Linda, Oak Ridge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful resort! This was my second time here (last there 11 yrs ago) & there has been much improvement. The shows and adults only restaurants are absolutely amazing! There is a lot of seating around the pool area. The reason why this review did not get 5 stars is because when we arrived, we decided to upgrade our room from the standard ocean front room to one that had two rooms and a jacuzzi/personal pool on the balcony/patio. The view from this room was STUNNING but we were extremely disappointed to see that our pseronal spa was not working (could not be filled with water, was not circulating the water) & was slightly dirty. We did first call the front desk to let know and ask of someone could come and look at it. No one came. 2nd day, we went back to the service desk to ask if someone could come to the room and check the jacuzzi again. Well, someone did come but only filled up the water. The jacuzzi was still dirty, was was not circulating and we were still unable to get the faucet to work. So we complained again to both the checkin desk and our concierge desk and was told, yet again, they would send someone. It took them 4 days for them to send someone out to the room, pour chemicals into the water but still it was broken (water not circulating). The resort was not at full capacity and our room could have been switched but over & over they reassured us they would have maintenance fix it and failed. Not to mention the mini bars were not filled with soda & beer
Stayed 4 nights in Jul 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Edward, Ontario

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
The place was great good experience. The employees were in good. They were nice very helpful. I would very recommend this trip again.
Stayed 1 night in Jul 2024

2/10 Terrible

Alejandro

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This place absolutely has no regard for their customers interest what so ever!! They do not care about their customers.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lorena, Oakland Garden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel with my family for my mom birthday and they love the food and the service at the VIP area
Stayed 4 nights in Apr 2024

10/10 Excellent

Gabriela

Stayed 6 nights in Jul 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Amenities
The food was good and staff was really nice. The shows were fun. The location was great.
Stayed 2 nights in Jul 2024

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
They hustle you over charge me $500 plus . I booked 2 rooms . They charge me extra for my 12 year old kid according to them they consider her as an adult ridiculous. Nobody to call everyone is a manager no supervisor to reach or customer service its their way or no way . You can’t reserve restaurants at all . Your 12 year old kid is an adult at check in but become a kid at the restaurant which are adults only its their way so that families cannot be together or just don’t go keep low attendance . Never going back expedia does not help u you are on your own .
Stayed 4 nights in Jul 2024

6/10 Okay

Tatiana

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Love the food diversity and entertainment
Stayed 1 night in Jul 2024