4/10 Poor
Pamela
Travelled with family and small children
23 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I’ll start off with the good. Location was great and we were able to walk to everything we wanted to do- cruise, aquarium, dinning, and freedom trail to name a few.
The staff was decent, they were helpful but not as welcoming. Can’t blame them when they’re stressed with all the issues beyond their control.
All ice machines were not working. There were many people facing many different issues when we were there in need of a room change. We were one of them. We were trading stories. One person kept getting a room where another guest already settled in. One person got a room where bathroom lights were not working. We didn’t have AC, it was a warm room but luckily not hot. We couldn’t get another room and we had little kids. It was awful. They gave us a square fan and compensated a night out of two nights. Still waiting for the refund.
It was a shame. So surprised it is a 4 diamond hotel. Aside from the issues mentioned it is not maintained well. It’s dirty and things are visibly broken. It’s an old building granted but not maintained. Very disappointed.
Pamela
Stayed 2 nights in Aug 2024
