6/10 Okay
Charles S
Travelled with family and small children
16 Aug 2024
Liked: Staff & service
This is my 2nd visit , upon reservation I called and asked to have a ground floor since I knew no elevator and I have a stroller. I called again at the same day before arriving to request the ground . Upon check in , I was told that all ground floor has been taken sorry you have to go to the first floor with a sharp stair with a stroller. I am not sure why they take the age of kids if they don’t care where they accommodate them.
After checking in , I went to the room and the beds sheets were dirty and had hairs on it.
I called front desk at 330 pm to have someone changed it and no one show up until 7pm.
Trying to take a shower , I found out that the drain in the shower was clogged. I called maintenance and it was fixed in 20 minutes.
Parking is big issue, they charged me 25$ per day and most times I have to find someone leaving to steel his spot especially after 6pm. They should never charge for parking or they must give you a parking spot for the entire visit .
Beside all these issues, everything else was perfect. Clean pool area , clean beach area , very family friendly. Staff were very friendly. Some more activity are requested.
Hopefully my 3rd visit will become better than my second one.
Charles S
Stayed 4 nights in Aug 2024