6/10 Okay
sean
Travelled with group
25 Sept 2024
Liked: Cleanliness
Whilst I had no issues with the building, room or facilities, I did not care for being extorted money for a simple request.
Check-in is from 1430 and you must let staff know if you will be early. I did this in advance.
On arrival, less than 2hrs before 1430, I asked if I could complete forms, leave details etc and be given the keys for the rooms as we would not be back until much later at night.
I was told this could not be done. Then after a staff discussion (not in English so cannot confirm what was said), I was advised this could be done for 20. I asked why 20 would allow this as I DID NOT WANT INTO THE ROOM EARLY, only complete forms and be given keys for later.
I was not given an answer and on consideration, I was then told it was 20 each (per room) totaling 40.
40gbp in order to sign a form, show ID and collect a key. Again no reason or justification was stated for why the transfer of 40 magically allowed this to happen so I refused and later had to make 2 trips back due to the lack of co-operation.
Nowhere on the Hotels.com site was any "hidden fees" or penalties listed. Only after paying and booking the rooms did I receive an email disclosing "Late Check-In" charges of 10 per hour after 10pm.
It was not a big ask. I was NOT asking for the rooms to be cleaned early or to be allowed EARLY ACCESS - only to leave details early for check-in to be completed at the managements own discretion.
To be extorted an unjustified fee for this was dishonest and wrong.
sean
Stayed 1 night in Sep 2024