See all properties
Save

Imperial Hotel Gold Coast

5.0 star property
Luxury hotel with marina and 24-hour fitness centre

Photo gallery for Imperial Hotel Gold Coast

View from room
Outdoor pool, pool cabanas (surcharge), pool loungers
Executive Two Bedroom Condo (Rooftop)
Outdoor pool, pool cabanas (surcharge), pool loungers
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pool
  • Parking included
  • Spa
  • Breakfast available
  • Bar
The current price is AU$410
includes taxes & fees
15 Mar - 16 Mar

Explore the area

Map
94 Seaworld Dr, Main Beach, QLD, 4217
  • Marina Mirage Shopping Centre
    ‪1 min walk‬
  • Sea World
    ‪11 min walk‬
  • Broadwater Parklands
    ‪4 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪42 min drive‬

Room options

View all photos for Imperial Suite

Imperial Suite | Private kitchen

Imperial Suite

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 160 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite

Lagoon Suite

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 80 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | View from room

Deluxe Suite

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior King

Superior King

Superior King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
Hypo-allergenic bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon King

Lagoon King

Lagoon King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Condo (Mid-level)

Premium bedding, minibar, in-room safe, desk

Three Bedroom Condo (Mid-level)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 200 sq m
  • Water view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed

View all photos for Three Bedroom Condo (Rooftop)

Premium bedding, minibar, in-room safe, desk

Three Bedroom Condo (Rooftop)

Highlights

Balcony
Separate dining area
Separate sitting area
Private rooftop hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 300 sq m
  • Water view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed

View all photos for Three Bedroom Condo (Pool)

Private pool

Three Bedroom Condo (Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 250 sq m
  • Water view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed

View all photos for Two Bedroom Condo (Mid-Level)

Premium bedding, minibar, in-room safe, desk

Two Bedroom Condo (Mid-Level)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 143 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Condo (Rooftop)

Premium bedding, minibar, in-room safe, desk

Two Bedroom Condo (Rooftop)

Highlights

Balcony
Separate dining area
Separate sitting area
Private rooftop hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 260 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Condo (Pool)

Private pool

Two Bedroom Condo (Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 200 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Luxury Condo

Highlights

Balcony
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
Hypo-allergenic bedding
  • Marina view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Broadwater Suite

Broadwater Suite | Living area

Broadwater Suite

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 80 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double

Premium bedding, minibar, in-room safe, desk

Superior Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
Hypo-allergenic bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Lagoon Double

Premium bedding, minibar, in-room safe, desk

Lagoon Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
Hypo-allergenic bedding
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Two bedrooms Condominium(Mid Level)

Premium bedding, minibar, in-room safe, desk

Two bedrooms Condominium(Mid Level)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Two Double Room

Premium bedding, minibar, in-room safe, desk

Superior Two Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite With Lagoon View

Premium bedding, minibar, in-room safe, desk

Junior Suite With Lagoon View

  • Sleeps 4
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Superior King Room

Premium bedding, minibar, in-room safe, desk

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Broadwater Suite

Premium bedding, minibar, in-room safe, desk

Broadwater Suite

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Three bedroom Condominium(Mid Level)

Premium bedding, minibar, in-room safe, desk

Three bedroom Condominium(Mid Level)

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Premium bedding, minibar, in-room safe, desk

Superior Suite

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite With Lagoon View

Premium bedding, minibar, in-room safe, desk

Suite With Lagoon View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Double Room With Lagoon View

Premium bedding, minibar, in-room safe, desk

Two Double Room With Lagoon View

  • Sleeps 4
  • 2 Double Beds

View all photos for Three Bedroom Condominium(Rooftop)

Premium bedding, minibar, in-room safe, desk

Three Bedroom Condominium(Rooftop)

  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 1 King Bed

King Or Two Double Room With Balcony

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Three Bedroom Condominium With Plunge Pool

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Two Bedroom Condominium With Pool

Premium bedding, minibar, in-room safe, desk

Two Bedroom Condominium With Pool

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Imperial Suite

Premium bedding, minibar, in-room safe, desk

Imperial Suite

  • Sleeps 2
  • 1 King Bed

Two Bedroom Condominium(Rooftop)

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for King Room With Lagoon View

Premium bedding, minibar, in-room safe, desk

King Room With Lagoon View

  • Sleeps 2
  • 1 King Bed

About the area

Gold Coast

A luxury stay in Gold Coast awaits you at Imperial Hotel Gold Coast. You'll be 2.6 km (1.6 mi) from Surfers Paradise Beach and 4.3 km (2.7 mi) from Cavill Avenue. Highlights at this hotel include a restaurant, an outdoor swimming pool and a marina. .A day of pampering can include hot stone massages and body scrubs. Le Jardin is open for brunch and lunch. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, pool cabanas and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Added amenities include a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Main Beach hotel include The Star Gold Coast and Gold Coast Convention and Exhibition Centre.

What's nearby

  • Marina Mirage Shopping Centre - 1 min walk - 0.1 km
  • Sea World - 11 min walk - 0.9 km
  • Surfers Paradise Beach - 4 min drive - 3.2 km
  • Broadwater Parklands - 4 min drive - 3.8 km
  • Cavill Avenue - 6 min drive - 5.3 km

Getting around

  • Cypress Avenue Station - 7 min drive
  • Varsity Lakes Station - 20 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 42 min drive

Restaurants

  • ‪Marina Mirage - ‬1 min walk
  • ‪Mos Burger - ‬20 min walk
  • ‪Jasmine Room - ‬4 min drive
  • ‪Southport Surf Club - ‬12 min walk
  • ‪Peters Fish Market - ‬3 min walk

About this property

Imperial Hotel Gold Coast

Luxury hotel with marina and 24-hour fitness centre
Imperial Hotel Gold Coast offers its guests a marina, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

A business centre, meeting rooms, and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Imperial Hotel Gold Coast. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Gold Coast hotel.

  • 200 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2000
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Imperial Hotel Gold Coast offers 200 accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Beds feature premium bedding. Accommodation at this 5-star hotel has kitchens with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and bidets.

55-inch Smart televisions come with digital channels. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, facials and body scrubs.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Spanish

Similar properties

2 outdoor pools

Sheraton Grand Mirage Resort, Gold Coast

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$359
includes taxes & fees
16 Mar - 17 Mar
Sheraton Grand Mirage Resort, Gold Coast

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free covered self parking on site
  • Covered valet parking on site (AUD 50 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 52 for adults and AUD 26 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Il Barocco
  • Le Jardin

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room babysitting
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Tea bags/instant coffee
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.8 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
This property's breakage deposit is refundable via credit card within 14 days after check-out, pending room inspection.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per day.
  • Cots (infant beds) are available for AUD 45.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 1000 per night
  • A damage deposit of AUD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

The listed deposit varies by room type.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 52 for adults and from AUD 26 for children
  • Valet parking fee: AUD 50 per night
  • Crib (infant bed) fee: AUD 45.0 per stay
  • Rollaway bed fee: AUD 65.0 per day
  • Credit card charges are subject to a surcharge of 1.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Palazzo Versace
Palazzo Versace Hotel
Palazzo Versace Hotel Main Beach
Palazzo Versace Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach, Australia
Palazzo Versace
Imperial Gold Coast Main Beach

Frequently asked questions

What is the cancellation policy at Imperial Hotel Gold Coast?

Imperial Hotel Gold Coast offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Imperial Hotel Gold Coast?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Imperial Hotel Gold Coast on 15 Mar 2025 start from AU$410.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Imperial Hotel Gold Coast?

Yep, Imperial Hotel Gold Coast has a free self car park. Additionally there is covered valet parking for AUD 50 per night.

Are there any beaches close to Imperial Hotel Gold Coast?

Yep, Imperial Hotel Gold Coast is a short 10-minute walk from Main Beach.

Is there a spa on site at Imperial Hotel Gold Coast?

There's no onsite spa, but this property does offer services like body scrubs and facials, as well as hot stone massages.

Does Imperial Hotel Gold Coast have a pool?

Yep, and guests love it! Imperial Hotel Gold Coast has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

What makes Imperial Hotel Gold Coast a romantic place to stay?

Pool-view dining and romance packages, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Imperial Hotel Gold Coast.

Is Imperial Hotel Gold Coast family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as childcare services in the guestrooms, it's no surprise that Imperial Hotel Gold Coast is a hit with families.

Are there hot tubs in the rooms at Imperial Hotel Gold Coast?

Yep, all rooms come with private hot tubs.

Does Imperial Hotel Gold Coast serve breakfast?

Yeah, guests love the buffet breakfast here! Served daily between 6:30 AM and 10:30 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Imperial Hotel Gold Coast?

No, Imperial Hotel Gold Coast does not offer an airport shuttle service.

Is there a bar or restaurant at Imperial Hotel Gold Coast?

Yep, they've got a lounge bar and an onsite restaurant that serves brunch and lunch.

What time are check-in & check-out at Imperial Hotel Gold Coast?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Imperial Hotel Gold Coast?

No, pets are not allowed.

Imperial Hotel Gold Coast Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1003 reviews
Rating 8 - Good. 212 out of 1003 reviews
Rating 6 - Okay. 109 out of 1003 reviews
Rating 4 - Poor. 62 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sarah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible service, cold coffee, rude staff that didn't take down correct orders, gym is old and items are broken. Good pool and doormen are nice. Cocktails are good
Stayed 2 nights in Feb 2025

8/10 Good

Peter

Stayed 1 night in Nov 2024

10/10 Excellent

Veronica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely stay, bathrooms need more light, lighting was poor. Staff are extremely accommodating & lovely, which made the stay so enjoyable. It would be nice to see some work put into surrounding locations, though walking to the beach daily was beautiful.
Stayed 3 nights in Dec 2024

6/10 Okay

Linda, Leighton Buzzard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice location . Beds comfortable and nice clean bedding. Had outdoor area to sunbathe. Convenient adjoining rooms. Breakfast nice. , especially tiling in bathroom. Check in was a pain . As if forgot my passport, left at daughter’s house on Sunshine Coast, it was so much hassle. Surely as accommodation was already paid for and I had that credit card to prove it and printed receipt, it should have been enough. I am from England so don’t have ID cards . Taps in bathroom sink leaking water at base when turned on, had to wrap small towel around them Towels could be a bit larger. Rooms need updating
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Needs acrefresh
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Do kyung

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Juerg

Stayed 3 nights in Oct 2024

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with 1st class service. Would recommend the breakfast package. Pool and surronds were stunning.
Stayed 4 nights in Nov 2024

10/10 Excellent

Micheal

Stayed 3 nights in Nov 2024

10/10 Excellent

Samuel Lucas

Stayed 1 night in Nov 2024

8/10 Good

ATHANASIOS A

Liked: Cleanliness, staff & service, room comfort
Nice stay but building could use some handy work .
Stayed 1 night in Nov 2024

8/10 Good

Rachel, Milton Keynes

Liked: Cleanliness, amenities, property conditions & facilities
A bucket list visit having seen it featured on I’m a Celeb UK in previous years. The lagoon suite was fabulous, excellent choice in the minibar, and the jet bath was a delight. Definitely well worth the visit! A few areas for improvement however: - The pool area is in dire need of some tlc. The loungers were disgusting and needed a good clean. - The in-room phone did not work when I tried dialling reception - I accepted a complimentary check-out time of 12pm but received a phone call at 11:30 telling me that check out time was 11. When I explained to the woman on the phone, she said she would speak to her colleague but I didn’t hear back from her. - On check-out when receiving my total charges, the price seemed extortionate for the breakfast and minibar. When I questioned the receptionist, she doubled down that the charges were for breakfast and the minibar. I left very confused but then remembered that I had a room upgrade fee that explained the remaining total amount. Mostly my fault for not remembering this at the time, however this was not helped by the receptionist. Furthermore the pamplet given to me at check-in clearly states that the $300 bond would be used to cover incidental and room charges, however it seems that the charges for the upgrade/breakfast/minibar were charged on top of the bond charge. Luckily not too much of an issue for me personally but could be for others. Minor issues but I would otherwise stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Marten

Stayed 1 night in Nov 2024

10/10 Excellent

Tony

Stayed 3 nights in Oct 2024

6/10 Okay

Narelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No shops to buy snacks, no bottle shop to buy drinks. The hotel was lovely and breakfast plenty of choice. Pillows too soft.
Stayed 1 night in Nov 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and decor. Clean, excellent service. Amazing pool area.
Stayed 1 night in Oct 2024

8/10 Good

lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Seaworld and Marina Shopping and restaurants
Stayed 4 nights in Oct 2024

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, room comfort
Lovely stay
My stay was lovely, I came for a relaxing break and it delivered. The staff were friendly and helpful and the ambiance was perfect. Only comments would be that there are afew aspects looking abit tired - mainly the pool area. The pool was dirty on the bottom and the loungers and cabanas need replacing
Stayed 3 nights in Oct 2024

6/10 Okay

sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great to place to stay, wouldnt hesitate staying there again!
Stayed 2 nights in Oct 2024

8/10 Good

Aidan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is nice but the staff service is not what you would expect in a 5 star hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024