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Kupu Kupu Jimbaran Beach Club & Spa by Loccitane

4.0 star property
Hotel with 3 restaurants, a short walk to Jimbaran Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kupu Kupu Jimbaran Beach Club & Spa by Loccitane

Business centre
Lobby sitting area
Exterior
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Royal Villa

Reviews

8.2 out of 10

Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Spa
  • 24/7 front desk
  • Pool
  • Room service

Explore the area

Map
Jalan Raya Uluwatu, Banjar, Pesalakan, Jimbaran, Bali, 80361
  • Bukit Peninsula
    1 min walk
  • Jimbaran Beach
    6 min walk
  • Indian Tandoor
    1 min walk
  • Denpasar (DPS-Ngurah Rai Intl.)
    19 min drive

Room options

View all photos for Deluxe Suite

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Royal Villa with one time Seafood Dinner in our Beach Club

Minibar, in-room safe, individually decorated, individually furnished

Royal Villa with one time Seafood Dinner in our Beach Club

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bath and shower
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite with one time Seafood Dinner on The Beach

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Suite with one time Seafood Dinner on The Beach

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Rooftop Villa with one time Seafood Dinner in our Beach Club

Minibar, in-room safe, individually decorated, individually furnished

Rooftop Villa with one time Seafood Dinner in our Beach Club

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bath and shower
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Jimbaran Family Suite

View from room

Jimbaran Family Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Villas

Minibar, in-room safe, individually decorated, individually furnished

Rooftop Villas

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 80 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Royal Villa

Royal Villa

Royal Villa

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
  • 70 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Le Meridien Bali Jimbaran

Pool
Spa
Kids pool
Parking included
4.2 out of 5, Very good, (464)
The price is AU$253
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Le Meridien Bali Jimbaran

About the area

Jimbaran

Kupu Kupu Jimbaran Beach Club & Spa by Loccitane places you steps from Bukit Peninsula and within a 10-minute stroll of Jimbaran Beach. Highlights at this boutique hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Bamboo Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, Topeng Restaurant, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also free self parking, along with the convenience of free airport drop-off service. .Within a 15-minute drive of this 4-property class Jimbaran Bay hotel, attractions include Waterbom Bali and Beachwalk Shopping Center.

What's nearby

  • Bukit Peninsula - 1 min walk
  • Jimbaran Beach - 6 min walk
  • Garuda Wisnu Kencana Cultural Park - 4 min drive
  • Ayana Spa - 8 min drive
  • Balangan Beach - 24 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 19 min drive

Restaurants

  • ‪Teba Mega Cafe - ‬5 min walk
  • ‪Taman Gita - ‬11 min walk
  • ‪L’Osteria Pizza e Cucina Jimbaran - ‬1 min walk
  • ‪Sunset Beach Bar & Grill - ‬9 min walk
  • ‪Starbucks Jimbaran Arcade - ‬2 min walk

About this property

Kupu Kupu Jimbaran Beach Club & Spa by Loccitane

Hotel with 3 restaurants, a short walk to Jimbaran Beach
Kupu Kupu Jimbaran Beach Club & Spa by Loccitane offers its guests 3 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

You'll find a business centre on site. A rooftop terrace, spa services, and a library are also featured at the business-friendly Kupu Kupu Jimbaran Beach Club & Spa by Loccitane. A free shuttle from the hotel to the airport is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4-star Jimbaran hotel.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • 3 dining venues
  • Built in 2011
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Kupu Kupu Jimbaran Beach Club & Spa by Loccitane offers 34 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Bamboo Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 9 years old are not allowed in the spa.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free airport drop-off shuttle
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Indian Tandoor
  • Jimbaran Beach Club
  • Topeng Restaurant

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Library
  • Shopping

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 34-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 750000 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 750000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kupu Kupu Hotel
Kupu Kupu Hotel Jimbaran
Kupu Kupu Jimbaran - Rooftop Suites & Spa Bali
Kupu Kupu Jimbaran Hotel Jimbaran
Kupu Kupu Jimbaran Beach Club L'OCCITANE Hotel
Kupu Kupu Club L'OCCITANE Hotel
Kupu Kupu Jimbaran Beach Club L'OCCITANE
Kupu Kupu Club L'OCCITANE
Kupu Kupu Jimbaran Beach Club Spa by Loccitane
Kupu Kupu Jimbaran Beach Club & Spa by Loccitane Hotel
Kupu Kupu Jimbaran Beach Club & Spa by Loccitane Jimbaran
Kupu Kupu Jimbaran Beach Club Spa by Loccitane CHSE Certified
Kupu Kupu Jimbaran Beach Club & Spa by Loccitane Hotel Jimbaran

Frequently asked questions

What is the cancellation policy at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

Kupu Kupu Jimbaran Beach Club & Spa by Loccitane offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

Yep, Kupu Kupu Jimbaran Beach Club & Spa by Loccitane has a free self car park.

Are there any beaches close to Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

Yep, Kupu Kupu Jimbaran Beach Club & Spa by Loccitane is a short 6-minute walk from Jimbaran Beach. Fun beach activities include snorkelling, waterskiing and body boarding.

Is there a spa on site at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

Yep, Bamboo Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Kupu Kupu Jimbaran Beach Club & Spa by Loccitane have a pool?

Kupu Kupu Jimbaran Beach Club & Spa by Loccitane has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

Kupu Kupu Jimbaran Beach Club & Spa by Loccitane features 3 outdoor pools, a full-service spa and 3 restaurants.

What makes Kupu Kupu Jimbaran Beach Club & Spa by Loccitane a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane.

Is there a free airport shuttle available at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

Yep, there's a free shuttle from the hotel to the airport that runs 24 hours a day.

Is there a bar or restaurant at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Kupu Kupu Jimbaran Beach Club & Spa by Loccitane?

No, pets and service animals are not allowed.

Kupu Kupu Jimbaran Beach Club & Spa by Loccitane Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 105 out of 242 reviews" "
Rating 8 - Good. 86 out of 242 reviews" "
Rating 6 - Okay. 26 out of 242 reviews" "
Rating 4 - Poor. 18 out of 242 reviews" "
Rating 2 - Terrible. 7 out of 242 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

M P

Great hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Adamma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable, clean and well maintained. The staff was exceptionally friendly, and the grounds were beautiful. Our complimentary breakfast each day was delicious, and we had plenty of choices. The location was not the best for us, since we had no car to get around, although the hotel did have a shuttle that took us where we wanted to go. There weren't many restaurants nearby and the roads were very congested and we felt unsafe walking around because of the traffic.
Stayed 5 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for airport only 20mins away, cute shops walking to local beach. Hotel is a little dated but very clean & great staff! Nice breakfast, again staff can’t do enough for you! Gorgeous pool and was lucky to get an upgrade on my room. Would stay again :)
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean, modern, luxurious with a super helpful and attentive staff! Lovely pool and bathrooms! 5 minute walk to the beach and all the bbq places there, but the road around it is very busy and not super for walking. I would definitely stay here again if I wanted to be in that area.
Stayed 1 night in Jun 2023

10/10 Excellent

jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent!! They responded very quickly to questions prior to the trip and also on WhatsApp. They schedule a pick up from the airport that was very convenient and easy. We stayed in the private Villa and was super quiet. Breakfast every morning was great and again the staff was amazing. The shuttle to the beach club was easy and the walk isn’t bad either. After a day in the beach at the beach club we highly recommend a walk down the beach at sunset to one of the many restaurants with tables on the beach it fill the entire beach and food is amazing and very reasonable. We used this as our first place in Bali for two nights before venturing to other locations. If you are thinking about it just stop scrolling and book it you won’t regret it.
Stayed 2 nights in Jun 2023

8/10 Good

Indra Mantik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An indeed Five Star
Stayed in December 12-17, 2022, this hotel is quite unique. The location near street crossing nevertheless kinda confusing to find the lobby since it is not visible directly from outside Fast and Convenience Check in with Extraordinary Service (really a Five Star one), we feels as individually precious. Anything you need just WA to the staff....someting that you didn't find in most big hotels. Staying in Rooftop Villa which has 2 floor witch spacious room....you might occupied with 6-8 person instead of 2. Clean, cozy, and exotic with some best quality bed and pillow made resting everyday very enjoyable. One note, the bath tub water was not clear and clean, seems that the hotel in a recovery phase after a long sleep. I Hope future experience will be better As Additional, there are 3 pools here (including one in front of my room) with Pool towel is exchanged everyday. The Breakfast was delicious, a la carte with big plenty portion, thus we only need to sit and everything will be done nicely. The Coffee was really good, give a spirit in a dull hard working day... Really Worthed...^^
Stayed 5 nights in Dec 2022

8/10 Good

Saumil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and hotel is nice. The breakfast place on the beach I wish they had a shuttle

4/10 Poor

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The tub was broken as the drain was not holding the water when closed. Not a big deal to us but disappointing. The first night was extremely noisy as there was a local ceremony next door. Music was blasting all night and we finally complained after midnight which they accommodated with switching rooms for one night. The second night I saw a rat run across one of the ledges in the room. This was the original room that we went back to. They tried to compensate for the noisy first night with a free massage but it felt like one thing after the other. Also, upon check out they held up our taxi to the airport because they couldn’t figure out if we paid or not even though I showed them a paid receipt. We were cutting it close for our flight since it was a very early morning flight but that is something that should have been handled beforehand. I would not come back or recommend.
Stayed 2 nights in Sep 2022

2/10 Terrible

Anonymous, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
DO. NOT. BOOK. HERE! This is not a five star resort. We booked three nights here and left after one. The building feels like a renovated motel from the 60s. Breakfast was included but a disaster. The staff were all so lovely that I feel bad leaving this review but do yourself a favor and book the intercontinental down the street.
Stayed 3 nights in Feb 2020

10/10 Excellent

Avinash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon suite is simply awesome. Must try.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Nicer places available for the price
I feel the hotel is overpriced for what one gets. Some bits are ok but many others need renovation and it doesn’t live up to the possibly quite old marketing photos. Breakfast wasn’t good so we ate elsewhere. The beach club is just as shabby - faded umbrellas, ragged cushions. One can spend less and get a nicer hotel in the area or spend a small amount more for something considerably grander like the Intercontinental.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms nice, spa great but the food and beach bar was very average.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! wonderful honeymoon suite :) Friendly stuff . Excellent location
Stayed 2 nights in Aug 2019

6/10 Okay

angetan7, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My partner and I stayed at Kupu Kupu Jimbaran from the 9th-13th of August. The room was massively spacious but I wished the the lights had a dimmer control because we felt that it was too dim. Ladies - pretty tricky to do your makeup in that super warm and dim lighting as well. The hotel staff were very nice and well-mannered. Hotel breakfast ain’t great at all and need improvement. However, they do offer breakfast at the dining area downstairs and also by the Jimbaran Beach Club. Although we were entitled to free breakfast daily, we ended up on having it for one day by the beach as the staff communication was poor and got our order wrong. Our room had an amazing shower area and also a massive bathtub which is the most disappointing part because there was absolutely NO hot water at all and the hotel/ technician couldn’t do anything about it despite several calls and direct feedback were made to them. For a massive room size, I also think that the TV in the room was way too small to be sitting on the bed to watch and the distance was quite far. There two pools - one by the dining area which is a small pool, it looked as if it was mouldy and had a lot of dried leaves in it (you wouldn’t wanna step in). The other pool was a rooftop pool - it was nice and clean and you can sunbathe there too. Gym was pretty much a “blah” as there wasn’t many options of equipment. Spa - we tried the spa as the offered hotel guests a one-for-one promo. It was okay only.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Mixed feelings
We were upgraded to a suite which was nice - it was a very large area with an upstairs lounge which oddly had hardly any furniture and looked like an afterthought....the bedroom/bathroom area was very nice though as was the swimming pool area near the suites. There was a rather large leak in the hotel lobby which meant that water dripping from the ceiling and the resultant puddle were the first thing that you saw. Ate dinner at the Japanese restaurant which was very average. Spa was excellent.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2019

8/10 Good

John, Santiago de Chile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the superb quality of the amenities, original L'occitane products, the lavish rooms, the manicured tropical gardens, the iddylic setting for both swimming pools, the magical check-in experience, the fast Wifi, the excellence of the staff and facilites at the spa (massage services), the high end dining experience for room service and attentive staff across the hotel. We did not like at all the breakfast buffet experience. The breakfast buffet is what brought the whole experience down and the rating of this hotel overall, the staff there are unwelcoming, unhelpful, rude and never crack a smile. The food variety limited and the breakfast area needs proper airconditioning. Horrible breakfast experience.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Balinese-style room with pool access. Just amazing! The hotel is not very big and thus feels cozy,intimate and is very quiet. Perfect for those whi want to enjoy luxury ina peaceful way. Breakfasts are good too!
Stayed 2 nights in Feb 2019

6/10 Okay

Mia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Very spacious room thought it is a bit old. Positive: welcoming staff are good. The honeymoon suite looks as beautiful as in the photos. cakes are yummy. Negative: 1/ the honeymoon suite is very dark. There are not enough lighting for such a big room. If the curtains are open there will be no privacy because the windows face outside directly. although the space is relatively isolated for only customers and staff fir the 3 honeymoon suites, there are people crossing. 2/ the housekeeping members are probably the most unsatisfied part of this stay. They probably forgot to make our room until we came back at 3.30 and two men came. One of them is not even in uniform. The non-uniform guy made our bed. When he made the bed he threw the quilt and pillows on the floor. When the bed is done he just had a pet on the pillows and put them back. When the uniformed man did the floor he used one mop and walked across the room in a very fast pace, so only the floor on his route was touched! 3/the facilities in the honeymoon suite are old. This is understandable but some problems should be found if proper cleaning jobs were done. The basin pop up for the right side basin and the one in the bathtub are not working. You need to use nails to lift them up so water can drain. 4/ breakfast is honestly nothing, bread, sausage, fried rice, hams, coffee and soup. 5/pool is not maintained at all.
Stayed 2 nights in Dec 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Time for some remodeling
The room is a bit dated and needs to be updated, but the hotel was decent value for the money.
Stayed 3 nights in Sep 2018

8/10 Good

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018