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Hilton Queenstown Resort & Spa

5.0 star property
Luxury hotel with full-service spa and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Queenstown Resort & Spa

Restaurant
Room, 1 King Bed (Relaxation) | Exterior
Room, 1 Queen Bed, Accessible
Lake
Suite, 1 Bedroom (Residence) | Private kitchen

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Parking available
  • Pool
  • Room service
The price is AU$445
includes taxes & fees
13 Jan - 14 Jan 2025

Explore the area

Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300
  • Remarkables Park Town Centre
    4 min drive
  • Queenstown Event Centre
    4 min drive
  • Queenstown Gardens
    10 min drive
  • Queenstown (ZQN-Queenstown Intl.)
    4 min drive

Room options

View all photos for Deluxe 2 Bedrooms, Lake View (Residence)

Deluxe 2 Bedrooms, Lake View (Residence) | View from room

Deluxe 2 Bedrooms, Lake View (Residence)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 100 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Twin Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 44 sq m
  • Resort view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms (Residence)

Suite, 2 Bedrooms (Residence) | Private kitchen

Suite, 2 Bedrooms (Residence)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 100 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

32-inch LCD TV with cable channels, TV

Deluxe Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

32-inch LCD TV with cable channels, TV

Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 44 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Lake Wakatipu Suite)

Suite, 1 King Bed (Lake Wakatipu Suite)

Suite, 1 King Bed (Lake Wakatipu Suite)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 54 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Plus)

Deluxe Room, 1 King Bed (Plus)

Deluxe Room, 1 King Bed (Plus)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Relaxation)

Room, 1 King Bed (Relaxation)

Room, 1 King Bed (Relaxation)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Residence)

Suite, 1 Bedroom (Residence) | Resort view

Suite, 1 Bedroom (Residence)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 60 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Twin Room, Lake View

Highlights

Balcony or patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Wakatipu Suite with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Wakatipu Suite with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Twin Room with Lake View

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Premium bedding, minibar, in-room safe, soundproofing

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Plus King Room with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Plus King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

Premium bedding, minibar, in-room safe, soundproofing

One Bedroom Residence

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Deluxe Residence With Lake View

Premium bedding, minibar, in-room safe, soundproofing

Two Bedroom Deluxe Residence With Lake View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Relaxation King Room

Premium bedding, minibar, in-room safe, soundproofing

Relaxation King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for King Room

Premium bedding, minibar, in-room safe, soundproofing

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Two Bedroom Residence with Lake View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Accessible Room

Premium bedding, minibar, in-room safe, soundproofing

Accessible Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Twin Room

  • Sleeps 2
  • 2 Single Beds

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includes taxes & fees
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About the area

Kawarau Falls

A luxury stay in Kawarau Falls awaits you at Hilton Queenstown Resort & Spa. You'll be within a 10-minute walk of Lake Wakatipu and 1.8 km (1.1 mi) from The Kingston Flyer. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and sauna as well as access to bike hire. Plus you'll find free Wi-Fi in public areas, a conference centre and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle. .Places within a 30-minute walk of this 5-property class Kawarau Falls hotel include Remarkables Park Town Centre and Frankton Beach.
View more Resorts in Kawarau FallsOpens in a new window

What's nearby

  • Remarkables Park Town Centre - 4 min drive
  • Queenstown Event Centre - 4 min drive
  • Queenstown Gardens - 10 min drive
  • Kiwi and Birdlife Park - 11 min drive
  • Skyline Queenstown - 12 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Airspresso Airport Cafe Queenstown - ‬4 min drive
  • ‪Rata - ‬10 min drive
  • ‪Manaia Lounge - ‬4 min drive
  • ‪Odd Saint - ‬11 min drive

About this property

Hilton Queenstown Resort & Spa

Luxury hotel with full-service spa and fitness centre
Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • Conference rooms
  • Built in 2011
  • Terrace on the roof
  • Ski equipment storage
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue
Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (NZD 16 per day)
  • Valet parking on site (NZD 40 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Stacks Pub
  • Wakatipu Grill

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Ski storage
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 18 September 2024 to 20 December 2024 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 30 per person
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown & Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Resort
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Resort Kawarau Falls

Frequently asked questions

What is the cancellation policy at Hilton Queenstown Resort & Spa?

Hilton Queenstown Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Queenstown Resort & Spa?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Queenstown Resort & Spa on 13 Jan 2025 start from AU$445.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Queenstown Resort & Spa?

Yep, Hilton Queenstown Resort & Spa has a self car park for NZD 16 per day. Onsite parking is limited.

Are there any beaches close to Hilton Queenstown Resort & Spa?

The closest beach to Hilton Queenstown Resort & Spa is Queenstown Beach (5.2 km).

Is there a spa on site at Hilton Queenstown Resort & Spa?

Yep, there is an onsite spa at Hilton Queenstown Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hilton Queenstown Resort & Spa have a pool?

Hilton Queenstown Resort & Spa has an indoor pool.

What makes Hilton Queenstown Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Queenstown Resort & Spa.

Is Hilton Queenstown Resort & Spa family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Hilton Queenstown Resort & Spa is a hit with families.

Does Hilton Queenstown Resort & Spa serve breakfast?

Sure does, buffet brekkie is served weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Queenstown Resort & Spa?

No, Hilton Queenstown Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Queenstown Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Queenstown Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Queenstown Resort & Spa?

No, pets are not allowed.

Hilton Queenstown Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1006 reviews" "
Rating 8 - Good. 232 out of 1006 reviews" "
Rating 6 - Okay. 119 out of 1006 reviews" "
Rating 4 - Poor. 71 out of 1006 reviews" "
Rating 2 - Terrible. 22 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Hilton Queenstown
Stayed 4 nights in Nov 2024

6/10 Okay

Steve

Travelled with partner
Liked: Staff & service, amenities
Staff were very accommodating once any issue was brought to their attention. We were in two different rooms during our stay, both were tired and needed maintenance. one had terrible mouldy carpet outside the front door. The hallways smelt musty & damp. When dining in the main restaurant, we had excellent food and service on two occasions and very poor service & not so good food on the other couple of times. Different staff.
Stayed 5 nights in Nov 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
pristine property
Stayed 3 nights in Nov 2024

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks will definitely stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Philippa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fabulous! 20yr wedding anniversary! Felt like I was on our honeymoon again! Xxx
Stayed 1 night in Oct 2024

8/10 Good

dallas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean. Room was excellent with quiet location Was a bit confusing on the elevators between areas. Address in uber was on adjacent street
Stayed 2 nights in Oct 2024

10/10 Excellent

Geoff

Stayed 6 nights in Aug 2024

10/10 Excellent

Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was such a good stay! Front desk are very helpful and accommodating as well. Will definitely be back and have told others to look at staying there for a weekend getaway
Stayed 1 night in Sep 2024

6/10 Okay

Hiten Kumar

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The place lacked cleanliness in general. Whether its the bar area filled with customers dirty dishes or the pillows with dirt or the bath tub being not washed etc etc. i had something biting my skin whole time i stayed there.
Stayed 5 nights in Sep 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Our go too Queenstown accommodation. Easy to catch the ferry/boat into town to avoid traffic between Frankton and Queenstown. Will be back
Stayed 1 night in Sep 2024

10/10 Excellent

FREDERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Arden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, beautiful location just a bit far from city centre which is probably my fault for not looking into it. Other then that it was a great stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, comfy beds, nice bathroom
Stayed 1 night in Sep 2024

10/10 Excellent

Jaycil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, staff were amazing, excellent facilities.
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Stayed 1 night in Aug 2024

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I stayed here and I love it. It's a nice escape from the city centre but it's only a short ferry ride away. The rooms are spacious and beautiful and very relaxing.
Stayed 3 nights in Sep 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views across the water.
Stayed 2 nights in Aug 2024

8/10 Good

joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but could have done better !
Enjoyed our stay.Lovely views. Although for the price I feel it would have been enhanced with more quality and quantity of amenities - such as the tea / coffee / milk in bedroom . Bath robes had holes in them . Small things would have made a big difference !
Stayed 2 nights in Sep 2024

10/10 Excellent

Jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a few days of traveling and exploring, we arrived feeling a bit tired and unsure about where to park while checking in. A staff member outside immediately noticed our confusion and kindly stepped in to assist without us even asking. He was incredibly friendly and helpful. Inside, we were greeted warmly by Lara at the front desk, who was not only kind but also very informative. She answered all our questions and ensured we had all the information we needed about our room, parking, and breakfast. I couldn’t speak more highly of her service. When we returned to get our bags from the car, still debating whether to handle the bags or parking first, the same gentleman who had assisted us earlier graciously offered to carry our heavy bags to the room while we sorted out parking. His help was truly a lifesaver, especially given our fatigue, and he did it with professionalism, kindness, and a smile. The room was impeccable—clean, comfortable, and beautifully maintained. We encountered a small issue with the TV (a minor glitch), but after texting the front desk, Carl responded promptly and quickly arranged for someone to come up and fix it. The issue was resolved in no time. Housekeeping did an excellent job with the turn-down service, and we truly appreciated that while the room was spotless, our personal belongings were respectfully left untouched. It was a thoughtful and appreciated detail. We also ordered room service, and the food was simply fantastic. The lady who deliv
Stayed 3 nights in Sep 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run properly staff were awesome amazing views and so peaceful
Stayed 1 night in Aug 2024

6/10 Okay

Pamela Anne

Stayed 5 nights in Aug 2024

8/10 Good

JERRAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Alvin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms are beginning to look dated. Area can be noisy when the planes are landing/ taking off - even inside the room. Description states there’s a coffee maker but it’s just a kettle not a coffee machine
Stayed 3 nights in Aug 2024

8/10 Good

Adam, Gisborne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed there for three nights it was very comfortable very warm rooms with the fireplaces. We got there on a Monday and stay through till Thursday only one of the restaurants was open on the Monday and the Tuesday.
Stayed 3 nights in Aug 2024