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Heritage Queenstown

4.5 star property
Luxury hotel with fitness centre and sauna
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Queenstown

Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Daily buffet breakfast (NZD 38 per person)
Property grounds
Family Deluxe Room Non-Lakeview
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Gym
  • Breakfast available
  • Hot tub
  • Bar
    Bar
  • Parking available
    Parking available

Explore the area

Map
91 Fernhill Road, Queenstown, 9197
  • SKYCITY Wharf Casino
    17 min walk
  • Steamer Wharf
    18 min walk
  • TSS Earnslaw Steamship
    19 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    12 min drive

Room options

View all photos for Studio Suite, Lake View

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
  • 44 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 2 Bedroom Studio Suite Lakeview

In-room safe, desk, blackout curtains, iron/ironing board

2 Bedroom Studio Suite Lakeview

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
Blackout curtains
  • 88 sq m
  • Lake view
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View

Deluxe Room, Lake View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room Non-Lakeview

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room Non-Lakeview

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for 2 Bedroom Studio Suite Non-Lakeview

In-room safe, desk, blackout curtains, iron/ironing board

2 Bedroom Studio Suite Non-Lakeview

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
  • 88 sq m
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed

View all photos for Studio Suite Non-Lakeview

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite Non-Lakeview

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Deluxe Room Non-Lakeview

Family Deluxe Room Non-Lakeview

Family Deluxe Room Non-Lakeview

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Executive Room Non-Lakeview

Executive Room Non-Lakeview

Executive Room Non-Lakeview

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Hairdryer
Coffee/tea maker
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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The price is AU$303
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About the area

Queenstown

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. Within steps you'll find Mt Crichton Loop Track and Lake Wakatipu within a 15-minute stroll. Highlights at this eco-friendly hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The restaurant, Mackenzies Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. 3078 square feet (286 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4.5-property class Queenstown hotel include TSS Earnslaw Steamship and Queenstown Beach.

What's nearby

  • TSS Earnslaw Steamship - 19 min walk
  • Kiwi and Birdlife Park - 3 min drive
  • Skyline Queenstown - 3 min drive
  • Queenstown Gardens - 5 min drive
  • Skyline Queenstown - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 12 min drive

Restaurants

  • ‪Fergburger - ‬3 min drive
  • ‪Skyline Gondola - ‬3 min drive
  • ‪Patagonia Chocolates - ‬19 min walk
  • ‪Smiths Craft Beer House - ‬19 min walk
  • ‪Mrs. Ferg Beach Street - ‬19 min walk

About this property

Heritage Queenstown

Luxury hotel with fitness centre and sauna
Heritage Queenstown offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3078 square feet (286 square metres) and includes a conference centre. A fitness centre, a library, and a terrace are also featured at the luxury Heritage Queenstown. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • Conference rooms
  • 3078 sq ft of conference space
  • 286 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Heritage Queenstown offers 175 air-conditioned accommodations with a safe and free newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Covered parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mackenzies Restaurant

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,078 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 38 for adults and from NZD 19 for children
  • Covered self-parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Heritage Queenstown?

Heritage Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heritage Queenstown?

As of 17 Nov 2024, prices found for a 1-night stay for 2 adults at Heritage Queenstown on 17 Dec 2024 start from AU$258.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heritage Queenstown?

Yep, Heritage Queenstown has a covered self car park for NZD 15 per night.

Are there any beaches close to Heritage Queenstown?

Yep, Heritage Queenstown is a short 20-minute walk from Queenstown Beach. Fun beach activities include parasailing and kayaking.

Does Heritage Queenstown have a pool?

Yep, and guests love it! Heritage Queenstown has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 11:00 PM (Seasonal outdoor pool open from January to December).

What luxury perks are available at Heritage Queenstown?

Heritage Queenstown features an outdoor pool, an indoor pool and 1 hot tub.

What makes Heritage Queenstown a romantic place to stay?

1 hot tub and al fresco dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Heritage Queenstown.

Is Heritage Queenstown family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Heritage Queenstown is a hit with families.

Does Heritage Queenstown serve breakfast?

Yeah, our travelers adore the buffet brekkie here! Served daily from 6:30 AM to 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Heritage Queenstown?

No, Heritage Queenstown does not offer an airport shuttle service.

Is there a bar or restaurant at Heritage Queenstown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Heritage Queenstown?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Heritage Queenstown?

No, pets are not allowed.

Heritage Queenstown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1010 reviews" "
Rating 8 - Good. 308 out of 1010 reviews" "
Rating 6 - Okay. 67 out of 1010 reviews" "
Rating 4 - Poor. 21 out of 1010 reviews" "
Rating 2 - Terrible. 16 out of 1010 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jenelyn

Stayed 7 nights in Jul 2024

10/10 Excellent

Lana

Great views from all angles.
Stayed 2 nights in Nov 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay but don't think we should have been charged for parking or making up our room.
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard

Nice large rooms and helpful but unobtrusive staff
Stayed 3 nights in Nov 2024

2/10 Terrible

Nathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place . I payed my $300 for room . Was the last of my money and then was asked for a $100 bond which I could not afford. I asked for my money back and was told NO . No refund. Ripped me of
Stayed 1 night in Sep 2024

2/10 Terrible

Nathan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stole my money .
Stayed 1 night in Aug 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service
great location, parking was a challenge and the place looks a little tired. I'll definitely be back though, very economical.
Stayed 5 nights in Aug 2024

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property！Beautiful place near the lake.
Stayed 5 nights in Jul 2024

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel a stroll out of Queenstown.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 2 night stay, had the 2 bedroom suite (connected rooms). Staff were absolutely lovely. Our kids made use of the pool and spa during our stay. Nice and close to city centre and parking was really good and very close to our room. Would definitely stay again.
Stayed 2 nights in Aug 2024

2/10 Terrible

Susan

Dreams
Horrible, cold room. Don’t stay here unless you want to freeze. Nothing good about this old hotel. I paid for 8 nights before seeing room. Left about third day and they kept my money. Worst hotel,experience ever.
Stayed 8 nights in Jul 2024

8/10 Good

Colleen

Stayed 6 nights in Aug 2024

10/10 Excellent

Timo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice location and clean, modern room.
Stayed 17 nights in Jul 2024

10/10 Excellent

Ben

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Heritage standard is always the same - good. The food was awesome. Much nicer to be away from the traffic in town.
Stayed 1 night in Aug 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best pool ever!
Amazing hotel with the best indoor/outdoor pool an gym in Queenstown. We tried the scented pillow option from the pillow menu and they were pretty much scent free as the bags had extruded all their scent. Apart from that it was awesome. Staff are lovely and attentive. Would be back in a heartbeat.
Stayed 1 night in Aug 2024

8/10 Good

Izaaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great architecture and views , friendly staff , quiet
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope!
Run down buildings, small portions at the restaurant, over priced nightmare.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beautiful hotel, beautiful views, quiet, awesome indoor/outdoor pool and spa, and also a great breakfast. Staff were really helpful and friendly. Would absolutely stay again!
Stayed 3 nights in Jul 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing at the Heritage! Cannot fault it. The staff were all incredibly friendly and helpful at all times.
Stayed 7 nights in Jul 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a Studio Suite Non-Lakeview room for myself and my 2 young children. It included a king bed and a made-up sofa bed for no additional charge. The kitchenette with cooktop, microwave and small fridge helped to reduce the need to eat out for all meals. The bath was also welcome! The washer/dryer was also very handy. The pool wasn't heated, so restricted swimming during winter. Parking was also a bit restricted, with the need to use the overflow carpark across the road. But not a major drama. Overall, the hotel was clean, quiet and accessible.
Stayed 4 nights in Jun 2024

10/10 Excellent

THANOM

Stayed 4 nights in Jul 2024

10/10 Excellent

Aileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024