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Hotel Heaven Lodge

2.5 star property
Hotel with a 24-hour front desk, a short walk to Berjaya Times Square
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Heaven Lodge

Lobby
Free WiFi
Lobby sitting area
Shower, towels
Lobby sitting area

Reviews

5.4 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Lot 184 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Selangor, 55100
  • Jalan Alor
    5 min walk
  • Malay Food Stall @ Bukit Bintang
    1 min walk
  • Imbi Station
    5 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    45 min drive

Room options

Family Room

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Standard Room

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

About the area

Kuala Lumpur

At Hotel Heaven Lodge you'll be within just a 10-minute stroll of popular attractions like Berjaya Times Square and Jalan Alor. Highlights at this hotel include free in-room WiFi. .This hotel has free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. .Attractions within a 20-minute walk of this Bukit Bintang hotel include Pavilion Kuala Lumpur and Petaling Street.

What's nearby

  • Jalan Alor - 5 min walk
  • Berjaya Times Square - 7 min walk
  • Pavilion Kuala Lumpur - 12 min walk
  • Petronas Twin Towers - 3 min drive
  • KLCC Park - 3 min drive

Getting around

  • Imbi Station - 5 min walk
  • Kuala Lumpur Masjid Jamek Station - 19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive

Restaurants

  • ‪The Castle Restaurant - ‬2 min walk
  • ‪Warung Jalan Alor - ‬3 min walk
  • ‪Sapphire Club - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Kedai Makanan Toong Kwoon Chye - ‬2 min walk

About this property

Hotel Heaven Lodge

Hotel with a 24-hour front desk, a short walk to Berjaya Times Square
Hotel Heaven Lodge offers its guests dry cleaning/laundry services. Public spaces have free WiFi.
  • 48 guestrooms or units
  • 2 levels
  • Dry cleaning
  • Front desk (24 hours)
Hotel Heaven Lodge offers 48 accommodations with air conditioning. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

More

  • 2 floors

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts cash.

Property is also known as

Heaven Kuala Lumpur
Hotel Heaven Lodge Hotel
Hotel Heaven Lodge Kuala Lumpur
Hotel Heaven Lodge Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Hotel Heaven Lodge?

Hotel Heaven Lodge offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Hotel Heaven Lodge?

No, Hotel Heaven Lodge does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Heaven Lodge?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Heaven Lodge?

No, pets are not allowed.

Hotel Heaven Lodge Reviews

Reviews

5.4
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 2 out of 18 reviews" "
Rating 6 - Okay. 6 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

6.0/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lokasi yang strategik berdekatan dengan lrt dan shopping mall
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
omg it's not heaven hotel is hell hotel really very very bad experience with this hotel. i never expect in my life hotel like that also have. broken toilet and room walls with ceiling sheet and can listen sound of beside room. i was booked that hotel for 3 night and when i was checkin after checkin i only stay in room hardly 10 mints and i decided to leave that hotel at same time because it's really very very bad condition hotel.
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
good location
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Linh

Liked: Cleanliness, property conditions & facilities
The location is good but the service is poor
It was in a great location but the service there was poor, even tge wifi was in not good condition. I lost wifi connection all the time and had to use 4G data. There was no mirror in the room, used the shared bathroom without hot water :(
Stayed 2 nights in Sep 2017

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING Do yourself a favour and stay elsewhere
This place is absolutely disgusting, I've stayed in low budget places before but this one is a joke. Staff are rude; not a word was spoken to me other than 'passport!' at check in. The room was full of bugs and dirt, do not look under the beds, in any drawers or in the shower unless you want to see some disgustingly long black curly hairs. The bed was a dirty old mattress with a dirty sheet and smelly pillow, no duvet just a smelly fake burberry fleece blanket which I doubt had been washed in the last six months. There are also no basic commodities such as toilet paper!! The overall condition was horrific, I couldn't work out if it was still in construction or just really really old...my bathroom door was hanging off the wall and the toilet didn't flush. The central location is a redeeming factor but very very noisy...I was woken every hour with either shreaking laughter or crying babies.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
You get what you paid for.
Room price is cheap. But the cleanliness needs to be improved. Air conditioner's temperature is not adjustable because of missing controller. The air con is defaulted at 16 degrees Celsius. Which makes the room too cold to sleep. The bathroom's drainage has hairs from previous users. But you get what you paid for. If you just need a room to sleep alone for a night or two, it is not too bad of a choice for its cheap price and location.
Stayed 1 night in May 2017

10/10 Excellent

D p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cosy and quiet
The place was like brand new, cosy, quiet with very cool aircon. The room was quite minuscule but we weren't in need of more space, being just one night.

10/10 Excellent

ZHIHONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24hrs desk staff, awesome location

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel looks like it would be still in construction. Rooms facilities are quite poorly build. Taking a shower took longer than usually, due to the amount of water that was dripping out of it. Stuff could be more friendly... But to be fair...we paid about 115 Rm for two nights. The room was clean so far and the location was good as well. But we got definitely already better accommodation for that budget. Alright to stay two nights though if you don't wanna spend much time in your room anyway.

6/10 Okay

VANCE

GOOD LOCATION
LOCATION IS GOOD.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Worst Hotel , find a better one to stay .
Check in afternoon , Book through Orbitz.com , The front desk ( Jamah ) give the key , and said to me that if you don't like the room , I can change it for you , So I check the room.. its small but clean , bathroom has no mirror and window , due to long distance flight and time zone different and I was tired so I don't mind , soon after check in the room and take a rest , few hours later I saw 2-3 mice came through my room , I immediate go down to front desk and the afternoon front desk has off work , this guy not event try to help , saying the boss will come later . I waited for 45 mins still no show , I go back to room wait for next day . 2) next day morning the front desk guy back , told him the story , and he give the new room but it's old room with dry blood on the bed and I didn't take the room , after check out few rooms , finally he give me a new room with window BUT no bathroom door and no mirror... he said if you don't mine , I say ok , the room are very clean but no bathroom door and mirror . ( the window got a small hole and did not closed completely , you can hear the traffic pass by and mosquito bite me as well , So I turn the AC on , it's just very cold at night ! My advise to you , Pay a bit more money to stay better hotel . By the way this hotel location is not so bad , it's walking distance to Bukit Bintang area . Also this hotel is not 2 star , is 1 star . since the service is not professional .

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
not as i expected.
I was expected a little more comfort from the photo i've checked before my booking. But in my room only had a bed, one bed side table ( in the drawer had tabaco ashes) and a little bench on the wall. There was no kettle, tea bags or water bottle provided like a photo. And often to hear Mouse walking on the sealing.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and fit for purpose.
Very comfortable and serene. Many attractions within reasonable distance

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE hotel! TERIBLE room, with RATS! The reception was BED - sent us to unfurnished room and we asked for a chance! overall - BAD!

6/10 Okay

Michal

Disliked: Staff & service, property conditions & facilities
Close to local amenities
It was good, but no window view as promised

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
New and clean
Frendly staf. New build

6/10 Okay

WEI JEN

Disliked: Property conditions & facilities, room comfort
不能要求太多的廉價旅館
熱水淋浴水量極小是最大缺點, 隔音差是廉價旅館的共同毛病.