4/10 Poor
Stephannie
17 Sept 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a big mistake to stay here. They promised that they were strict on no smoking rules. However totally not enforced. But not true. I tried to call the front desk to let them know at check in that the safe is already locked. The phone wasn't working. However the front desk is able to call you!!!
So, only one electric plug works, besides TV/broken massage chair electric outlet.
Safe is locked so you can't use it, staff says all are broken.
Massage chair is so sad, the upper back massage mechanism is actually missing. The lower back mechanism is only working "massage"
Not soundproof at all - can't sleep due to drunken retching sounds echoing down the hall from two rooms the room of smokers.
And someone needs to measure the room, it's doubtful that this room really is full square meters described.
No tea, no coffee as described, but there is a kettle and cups. The laptop workspace is the same bedside table that hosts the kettle and cups.
Handle on wardrobe is broken, that's such easy repair!!
The hotel doesn't turn on the outside sign at night, adding to the very sketchy feel to the area. There is a security guard at hotel across the street but not here.
I must discuss my options with Expedia customer service.
Stephannie
Stayed 1 night in Sep 2024