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The Platinum Suites

3.0 star property
Aparthotel with 2 outdoor swimming pools, near Suria KLCC Shopping Centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Platinum Suites

2 outdoor pools
Interior entrance
Premium Suite, 2 Bedrooms
Executive lounge
Executive Suite, 2 Bedrooms | Private kitchen

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Washer
    Washer

Explore the area

Map
Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur, 50250
  • Petronas Twin Towers
    13 min walk
  • Kuala Lumpur Convention Centre
    13 min walk
  • Suria KLCC Shopping Centre
    14 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    51 min drive

Room options

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Washer/dryer
Blackout curtains
  • 95 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Washer/dryer
Blackout curtains
  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Kitchen
Full-sized fridge/freezer
LCD TV
Washer/dryer
  • 92 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 3 Bedrooms

Executive Suite, 3 Bedrooms

Executive Suite, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Washer/dryer
Blackout curtains
  • 128 sq m
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Washer/dryer
Blackout curtains
  • 92 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Single Bed

Similar properties

Exterior
The Face Suites Kuala Lumpur
Pool
Kitchen
Washer
Dryer
4.4 out of 5, Excellent, (1638)
The price is AU$134
for 1 night
includes taxes & fees
1 Dec - 2 Dec
The Face Suites Kuala Lumpur

About the area

Kuala Lumpur

The Platinum Suites places you in the centre of Kuala Lumpur, within just a 15-minute stroll of popular places like Petronas Twin Towers and Suria KLCC Shopping Centre. Highlights at this aparthotel include 2 outdoor swimming pools, and in-room kitchens and washers/dryers. .You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a dining area and a sitting area. A kitchen comes equipped with a fridge, a microwave and a stovetop, and room service is also available. Nice touches to enhance your stay include slippers and free toiletries. Free bottled water, a hairdryer and an iron/ironing board are also available. .At the aparthotel's own lounge bar, you can stop for a drink. Enjoy the gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute walk of this 3-property class Golden Triangle aparthotel, attractions include Kuala Lumpur Convention Centre and Kuala Lumpur Tower.
View more Aparthotels in Kuala LumpurOpens in a new window

What's nearby

  • Petronas Twin Towers - 13 min walk
  • Suria KLCC Shopping Centre - 14 min walk
  • Kuala Lumpur Tower - 15 min walk
  • KLCC Park - 16 min walk
  • Pavilion Kuala Lumpur - 16 min walk

Getting around

  • Bukit Nanas Station - 2 min walk
  • Kuala Lumpur Masjid Jamek Station - 19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 35 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬4 min walk
  • ‪Wariseni - ‬2 min walk
  • ‪Mixing Room - ‬3 min walk
  • ‪Xin Cuisine - ‬3 min walk
  • ‪Tandoor Grill - ‬2 min walk

About this property

The Platinum Suites

Aparthotel with 2 outdoor swimming pools, near Suria KLCC Shopping Centre
As a guest of The Platinum Suites, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The Platinum Suites also features room service (during limited hours), express check-out, and a lift. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Kuala Lumpur aparthotel is smoke free.

  • 5 guestrooms or units
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Platinum Suites offers 5 air-conditioned accommodations with washers/dryers and complimentary bottles of water. This accommodation offers separate sitting areas. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, slippers, bidets and complimentary toiletries.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (MYR 100 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels
  • Streaming services

Laundry

  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage

Location highlights

  • In a shopping district
  • In the city centre
  • Near a metro station
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Valet parking fee: MYR 100 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The property is professionally cleaned.

We should mention

  • Up to 6 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Platinum Suites Apartment Kuala Lumpur
Platinum Suites Apartment
Platinum Suites Kuala Lumpur
Apartment The Platinum Suites Kuala Lumpur
Kuala Lumpur The Platinum Suites Apartment
Apartment The Platinum Suites
The Platinum Suites Kuala Lumpur
Platinum Suites
Platinum Suites Kuala Lumpur
The Platinum Suites Aparthotel
The Platinum Suites Kuala Lumpur
The Platinum Suites Aparthotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at The Platinum Suites?

The Platinum Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Platinum Suites?

Yep, The Platinum Suites has valet parking for MYR 100 per day. Onsite parking is limited.

Does The Platinum Suites have a pool?

The Platinum Suites has 2 outdoor swimming pools and a kids' pool.

Is there a free airport shuttle available at The Platinum Suites?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Platinum Suites?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Platinum Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Platinum Suites?

No, pets are not allowed.

The Platinum Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 69 reviews" "
Rating 8 - Good. 18 out of 69 reviews" "
Rating 6 - Okay. 7 out of 69 reviews" "
Rating 4 - Poor. 8 out of 69 reviews" "
Rating 2 - Terrible. 6 out of 69 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Summer

Stayed 5 nights in Aug 2024

10/10 Excellent

Mahri

Travelled with family
Liked: Cleanliness, room comfort
Everything is great.
Stayed 4 nights in Jul 2024

4/10 Poor

thomas

Travelled with group
Liked: Cleanliness, room comfort
Disappointing
Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
Stayed 3 nights in May 2024

6/10 Okay

Xiaoqing

Business traveller
Liked: Cleanliness
Space is great, place is out dated!
Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Stayed 3 nights in May 2024

2/10 Terrible

Darrel

Disliked: Cleanliness, room comfort
Horrible & inaccurate
Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company. Mold in shower . Holes in ceiling
Stayed 2 nights in Nov 2023

2/10 Terrible

John

Stayed 1 night in Aug 2023

2/10 Terrible

Dieu V

So bad management
Stayed 1 night in Jun 2023

6/10 Okay

Justin

Travelled with partner
Liked: Amenities
If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Stayed 3 nights in Mar 2023

2/10 Terrible

James

Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience

8/10 Good

Iskandar

Travelled with family and small children
Liked: Cleanliness
Everything is ok only that the toilet flooring too slippery for kids.
Stayed 3 nights in Nov 2022

4/10 Poor

Moe

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not clean. Took a long time to check in etc
Stayed 2 nights in Jul 2022

8/10 Good

Yong Keong Steven

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Platinum Suites
Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience at The Platinum Suites
Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.

4/10 Poor

good agent service, Kuala Lumpur

Disliked: Staff & service, room comfort
agent is great, room is not good
disappointing but agent service is thumbs up

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During Chrismas, there is no better accomodation than The Platinum Suite at this price.

4/10 Poor

Verified traveller

Disliked: Staff & service
I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight.. my worst experience
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

richa, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well cared
we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KL City skyline spectacular views
Amazing infinity pool. Spacious rooms. Great location.

10/10 Excellent

Sung

Liked: Cleanliness, property conditions & facilities, room comfort
Everything great except for the Towel Guy at pool
The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SIVAKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent n my children really love this trip