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Reef Resort Motel

4.0 star property
Mackay motel in West Mackay with outdoor pool and restaurant

Photo gallery for Reef Resort Motel

Outdoor pool, pool loungers
Bar (on property)
Executive Spa Suite
Twin Room
Property entrance

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
166-170 Nebo Road, West Mackay, QLD, 4740
  • Mackay Regional Botanic Gardens
    ‪8 min walk‬
  • Pioneer Valley
    ‪15 min walk‬
  • Mackay Base Hospital
    ‪2 min drive‬
  • Mackay, QLD (MKY)
    ‪5 min drive‬

Room options

View all photos for Executive Spa Suite

Executive Spa Suite

Executive Spa Suite

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

Queen Room

Queen Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite

2 Bedroom Family Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
  • 49 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

Similar properties

Front of property

The Marco Polo

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, (621)
The price is AU$147
for 1 room
includes taxes & fees
10 Mar - 11 Mar
The Marco Polo

About the area

Mackay

At Reef Resort Motel you'll be within a 20-minute stroll of Pioneer Valley and Mackay Regional Botanic Gardens. Highlights at this motel include a restaurant, an outdoor swimming pool and free self-parking. .This motel has free WiFi in public areas, free newspapers in the lobby and luggage storage. Additionally, you'll find laundry facilities, a front desk safe and a banquet hall. Full breakfast is available daily between 6:30 AM and 8:00 AM. There's also the convenience of free RV/bus/truck parking. .Sights within a 30-minute walk of this West Mackay motel include Mackay Base Hospital and Jubilee Park.
View more Motels in MackayOpens in a new window

What's nearby

  • Mackay Base Hospital - 2 min drive
  • Caneland Central - 2 min drive
  • Bluewater Lagoon - 3 min drive
  • Harrup Park - 3 min drive
  • Mount Pleasant Shopping Centre - 5 min drive

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 5 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Coffee Club - ‬3 min drive
  • ‪KFC - ‬2 min drive
  • ‪Hungry Jack's - ‬3 min drive
  • ‪Austral Hotel - ‬3 min drive

About this property

Reef Resort Motel

Mackay motel in West Mackay with outdoor pool and restaurant
There's a restaurant on site. Public spaces have free WiFi. Reef Resort Motel also features an outdoor pool, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this Mackay motel.

  • 35 guestrooms or units
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Dining venue
Reef Resort Motel offers 35 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Mackay motel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and microwaves can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 8:00 AM for a fee: AUD 10 to 35 per person
  • A restaurant

Restaurants on site

  • reef resort motel restura

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Mini-fridge
  • Room service
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 8:30 PM and 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15.0 per day.
  • Cots (infant beds) are available for AUD 11.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 10.00 to 35.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 8:30 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

Property is also known as

Best Western Reef Mackay
Best Western Reef Resort Mackay
Reef Resort Motel West Mackay
MAS Country Reef Resort Motel
Reef West Mackay
Reef Resort Motel Motel
Reef Resort Motel West Mackay
Reef Resort Motel Motel West Mackay

Frequently asked questions

What is the cancellation policy at Reef Resort Motel?

Reef Resort Motel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Reef Resort Motel?

Yep, Reef Resort Motel has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Reef Resort Motel?

The closest beach to Reef Resort Motel is Lamberts Beach (11.1 km).

Does Reef Resort Motel have a pool?

Reef Resort Motel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Reef Resort Motel serve breakfast?

You bet, full breakfast is served daily from 6:30 AM to 8:00 AM.

Is there a free airport shuttle available at Reef Resort Motel?

No, Reef Resort Motel does not offer an airport shuttle service.

Is there a bar or restaurant at Reef Resort Motel?

Yep, you can grab a meal at Reef Resort Motel's onsite restaurant.

What time are check-in & check-out at Reef Resort Motel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Reef Resort Motel?

No, only service animals are allowed.

Reef Resort Motel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 81 out of 312 reviews
Rating 8 - Good. 133 out of 312 reviews
Rating 6 - Okay. 58 out of 312 reviews
Rating 4 - Poor. 30 out of 312 reviews
Rating 2 - Terrible. 10 out of 312 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room
Stayed 2 nights in Dec 2024

2/10 Terrible

Debra

Travelled with family
Disliked: Staff & service
My Daughter checked in as I was on a flight. Upon check in she a was told by the very unpleasant receptionist that my 3 year old grandson wasn’t on the booking and she would have to sign a declaration, which she did, to agree to that, when in fact he was on the booking. I sorted the issue out with him over the phone but my daughter and her son stayed at a friends house as she was made feel like she had done something wrong. There was tea, coffee and sugar but no milk for a cup of tea. There was a large hole in the towel. I would never stay there or recommend it to anyone.
Stayed 1 night in Sep 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Carlene

Travelled with family
Disliked: Amenities, property conditions & facilities
No spare pillows couldn’t turn the hot water tap on the when we did we couldn’t turn it off dripped non stop all night
Stayed 1 night in Aug 2024

4/10 Poor

Ralph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and nasty….. handy work done by owners and it’s easy to tell. The “buffet” was pretty much their family dining room. This place needs a good hard look at itself as I wouldn’t even pay the $135 that I did. More like a $70/night place. Dirt, mould and stains from previous people staying as well as linens smelt like they weren’t washed properly.
Stayed 1 night in Jul 2024

10/10 Excellent

bruce

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for. I did not expect the resort to be in such disrepair and to be so noisy. The traffic from the highway is constant and you hear every plane take off. The on site secure parking is very tight and it is difficult to manoeuvre a big vehicle around. Next time I will do more research and pay more money for a more comfortable and quiet location.
Stayed 1 night in Jul 2024

10/10 Excellent

Kerrie

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is convenient to where I wanted to go around Mackay. Friendly staff, happy to help.
Stayed 2 nights in May 2024

6/10 Okay

Ross William

Disliked: Property conditions & facilities
.
Stayed 1 night in May 2024

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Room was not cleaned during my stay
Stayed 2 nights in May 2024

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Dennis

Stayed 1 night in Nov 2023

6/10 Okay

Graham

Stayed 1 night in Jun 2023

4/10 Poor

Gary

Stayed 1 night in Mar 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Free wifi but can’t used

8/10 Good

Phil

Travelled with group
Liked: Staff & service, room comfort
bit tired but does the job
Stayed 1 night in Oct 2022

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Great room, a couple of small issues, no plug for the bathroom sink also no door handle to close the shower screen when i hopped in the shower. A in all. A very good place to stay.
Stayed 1 night in Sep 2022

8/10 Good

Maybo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2022

8/10 Good

Rowan

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Neil

Disliked: Amenities
Stayed 3 nights in Aug 2022

10/10 Excellent

Petrice

Stayed 1 night in Aug 2022