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Renaissance Phuket Resort & Spa

5.0 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for Renaissance Phuket Resort & Spa

3 restaurants, breakfast, lunch, dinner served; Thai cuisine
3 restaurants, breakfast, lunch, dinner served; Thai cuisine
Exterior
Lobby lounge, garden views, open daily
On the beach, white sand, beach yoga, beach volleyball

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Pool
  • Room service
  • Spa
The current price is AU$429
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
555, Moo 3, Talang, Mai Khao, Phuket, 83110
  • Mai Khao Beach
    ‪9 min walk‬
  • Sirinat National Park
    ‪11 min walk‬
  • Turtle Village
    ‪4 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Down duvet
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Villa, 1 Bedroom, Garden View

Villa, 1 Bedroom, Garden View

Highlights

Garden
Furnished patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 117 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

Villa, 3 Bedrooms, Oceanfront | Pool

Villa, 3 Bedrooms, Oceanfront

Highlights

Garden
Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
  • 337 sq m
  • Ocean view
  • Sleeps 7
  • 3 Double Beds

View all photos for Villa, 1 Bedroom, Oceanfront

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Villa, 1 Bedroom, Oceanfront

Highlights

Garden
Furnished patio
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Garden View

Room, 2 Double Beds, Balcony, Garden View

Room, 2 Double Beds, Balcony, Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Down duvet
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Lagoon View

Room, 1 King Bed, Balcony, Lagoon View

Room, 1 King Bed, Balcony, Lagoon View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Down duvet
  • 46 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Lagoon View

Room, 2 Double Beds, Balcony, Lagoon View

Room, 2 Double Beds, Balcony, Lagoon View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Down duvet
  • 46 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View, Corner (Balcony)

Suite, 1 Bedroom, Garden View, Corner (Balcony)

Suite, 1 Bedroom, Garden View, Corner (Balcony)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 97 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

View from property

JW Marriott Phuket Resort & Spa

  • On private beach
  • Pool
  • Hot tub
  • Spa
4.6 out of 5, Wonderful, (902)
The price is AU$442
for 1 room
includes taxes & fees
8 Mar - 9 Mar
JW Marriott Phuket Resort & Spa

About the area

Mai Khao

A luxury stay in Mai Khao awaits you at Renaissance Phuket Resort & Spa. Within just a 15-minute stroll, you'll find Mai Khao Beach and Sirinat National Park. Highlights at this beachfront resort include 3 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include hot stone massages and Thai massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, Takieng, serves Thai cuisine and is open for lunch and dinner. The Lounge is the resort's own lobby lounge. Spend the day at the beach and enjoy the on-site free kids' club, gym and Hot tub. 2917 square feet (271 square metres) of event facilities include 3 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Buffet breakfast is available daily between 7:00 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Mai Khao resort include Turtle Village and Splash Jungle Water Park.
View more Resorts in Mai KhaoOpens in a new window

What's nearby

  • Mai Khao Beach - 9 min walk
  • Turtle Village - 4 min drive
  • Splash Jungle Water Park - 10 min drive
  • Yacht Haven Marina - 14 min drive
  • Nai Yang Beach - 28 min drive

Getting around

  • Phuket (HKT-Phuket Intl.) - 25 min drive

Restaurants

  • ‪Anantara Mai Khao Phuket Villas - ‬4 min drive
  • ‪Taurus - ‬4 min drive
  • ‪Maikhao Plaza - ‬5 min drive
  • ‪Bill Bentley Pub Turtle Village - ‬4 min drive
  • ‪Sala Sawasdee Lobby Bar JW Marriott Phuket - ‬4 min drive

About this property

Renaissance Phuket Resort & Spa

Luxury resort on the beach, with outdoor pool
Renaissance Phuket Resort & Spa offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this resort measures 2917 square feet (271 square metres) and includes conference space. A children's pool, a health club, and a hot tub are also featured at the luxury Renaissance Phuket Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Mai Khao resort is smoke free.

  • 180 guestrooms or units
  • 4 levels
  • 7 buildings
  • 3 dining venues
  • Conference rooms
  • 2917 sq ft of conference space
  • 271 sq. m of conference space
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Renaissance Phuket Resort & Spa offers 180 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature down duvets. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Czech, English, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: THB 800 for adults and THB 400 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Doppio
  • Loca Vore
  • Sand Box
  • Takieng
  • The Lounge

Things to do

  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Paddleboard
  • Sauna
  • Spa tub
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,917 square feet of conference space
  • 3 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Spa open daily
  • Spa tub
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 6 steps to reach entrance
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Raised toilet seat (69 centimetre high)
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in

Renovations and closures

The property will be renovating from 15 May 2025 to 31 October 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Renaissance Phuket Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1900.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 800 for adults and from THB 400 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: THB 1900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Phuket Renaissance
Phuket Renaissance Resort
Renaissance Phuket
Renaissance Phuket Resort
Renaissance Phuket Resort Thalang
Renaissance Phuket Thalang
Renaissance Resort Phuket
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort & Spa Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort Mai Khao
Renaissance Phuket Mai Khao
Renaissance Phuket Resort & Spa Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort Spa

Frequently asked questions

What is the cancellation policy at Renaissance Phuket Resort & Spa?

Renaissance Phuket Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Phuket Resort & Spa?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Renaissance Phuket Resort & Spa on 28 Feb 2025 start from AU$428.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Phuket Resort & Spa?

Yep, Renaissance Phuket Resort & Spa has a free self car park, free valet parking and free extended parking.

Are there any beaches close to Renaissance Phuket Resort & Spa?

Yep, Renaissance Phuket Resort & Spa is a short 9-minute walk from Mai Khao Beach. Fun beach activities include yoga, volleyball and waterskiing.

Is there a spa on site at Renaissance Phuket Resort & Spa?

Yep, there is an onsite spa at Renaissance Phuket Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Renaissance Phuket Resort & Spa have a pool?

Renaissance Phuket Resort & Spa has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

Does Renaissance Phuket Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Renaissance Phuket Resort & Spa?

Renaissance Phuket Resort & Spa features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Renaissance Phuket Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Renaissance Phuket Resort & Spa.

Is Renaissance Phuket Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Renaissance Phuket Resort & Spa is a hit with families.

Are there hot tubs in the rooms at Renaissance Phuket Resort & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does Renaissance Phuket Resort & Spa serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 11 AM.

Is there a free airport shuttle available at Renaissance Phuket Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Renaissance Phuket Resort & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Phuket Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Renaissance Phuket Resort & Spa?

No, pets and service animals are not allowed.

Renaissance Phuket Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 502 out of 706 reviews
Rating 8 - Good. 159 out of 706 reviews
Rating 6 - Okay. 29 out of 706 reviews
Rating 4 - Poor. 10 out of 706 reviews
Rating 2 - Terrible. 6 out of 706 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Moshe, Rehovot

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing luxery hotel. Very good service.Very kind staff.
Stayed 3 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice beach but no 5 stars
The beach is very nice and clean. Also, the tropical garden and design of the hotel is nice and modern. The personnel is super friendly. However, this hotel is not a 5 star class hotel compared to other global standards and 5 star hotels on Phuket for following reasons: - the pool is very very small and totally crowded. It is not a pleasure to use the pool and I rate a pool experience high. In case the waves are very high there is no alternative and a hotel of this size would need a pool to swim some lanes... - the prices are absolutely way to overprized compared to a usual price- performance ratio. Besides the high price niveau which cannot be justified by exceptional quality, additionally a service fee of 10% is added e.g. in the restaurant plus 7% VAT, so additionally 17% on top of the already high prices. - the hotel pays attention to sustainability. However, the same hotel uses a bug spray in the garden area which led to a situation that on the next day a lot of dead bugs such as bees were laying all over the place. The hotel does this in good purpose because a lot of tourists do not like bugs, however, this is contradicting the sustainability concept and let those animals live here as they belong to Phuket and this area as well. If tourists cannot handle a bug in the tropical area, they should stay away from traveling here. Put nature first and allow some butterflies such as other resorts. - an earlier checkin was not possible although the room was ready.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Prem, Chigwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Excellent service. All staff super helpful. Credit to the hotel. No beach access only downside. There is a beach you can see but not go on - cliff.
Stayed 3 nights in Sep 2024

10/10 Excellent

joshua, reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wonderful restaurant and breakfast option. Staff is wonderful, as is the massage and spa options, too notch spa experience.
Stayed 2 nights in Sep 2024

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service from the staff / very attentive and proactive. Lovely food, great room, good price. Wonderful location on the Mai Khao
Stayed 14 nights in Aug 2024

8/10 Good

mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Rebecca De

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Sami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort on the beach. Great room with all amenities. Pool is great and service was amazing. Food in both restaurants was varied and delicious.
Stayed 2 nights in Jul 2024

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Leslie

Travelled with partner
For us the Villa with own pool is the best option to go for. Last time we stayed we had breakfast and diner included whereas this time we went for all meals plus two cocktails each day and a treatment each in the Spa. Having all meals was a mistake as we found that we couldn’t eat everything but for those with a large appetite it would be worthwhile. We would like to mention the lady who made up our Villa every day. Her name was Amm and she was a treasure being super efficient.
Stayed 7 nights in Apr 2024

8/10 Good

Mayank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.. beach access was a big advantage. Awesome spa. Very polite and helpful staff. Kids pool was a perfect spot to let kids have a good time in the shade.
Stayed 4 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not help you enough the rooms where spot on
Stayed 3 nights in Jan 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay. The hotel is very convinient, rooms are fantastic. Very clean. The gym is the best I have seen and very unique for the hotel. Starbucks with protein shakes is unexpected and very great addition. The territory is cozy, which makes hotel stay pleasant. Only is the food is Ok, Sand restaurant has much to offer but the taste is average, would be great to improve it :) Overall I will definitely recommend the property and will back myself! Love it ☺️
Stayed 6 nights in Dec 2023

2/10 Terrible

hassan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for only two days as a family they are only advertising the villas so don’t trust what you see. Please see the pictures for more reality if you do not mind hearing a rooster every five minutes then this is the perfect place for you, but most importantly, if you’re OK with mold in your bathroom and dirty room and this is definitely the perfect place for your vacation. It was a very tough experience for my daughter who is three-year-old as she woke up with and bites everywhere inside of her crib or you can call it playpen because they don’t give you a crib.. we originally booked a full week but I had to fight with Expedia and the hotel to get reimbursed because originally they refused to reimburse me even with all the ant bites on my daughter. I complained earlier in the morning about the ant bites, and then they came and cleaned. Then on the day I had to call them again for the same problem after my daughter’s afternoon nap, and more bites. OK and the food was somewhat OK as well. Definitely not worth more than $200 a day including everything.

10/10 Excellent

Douglas, Hampton Bays

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my one of my favorite resorts in the world….the staff is extremely accommodating, the property and pool are beautiful and the food is totally awesome
Stayed 5 nights in Nov 2023

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was everything you’d expect from Marriott. However, there was a chicken and rooster habitat just beyond a wire fence about 20ft from our room’s front door. The rooster’s concept of time was just as screwed up as ours with their faint crowing. When we first arrived there was a very strong urine smell that we determined was coming from the rug under the bed. Once we notified the front desk, they immediately came and, per our request, removed the rug entirely. The staff was very friendly and took care of it very quickly. Once settled in, we took a nap and called the front to see if we could get some coffee delivered to us because it was 5 am before their breakfast opened. However, we were sorely disappointed to be given 2 instant coffee satchels accompanied by 2 instant creamer satchels on a tray. Aside from all this, the room was immaculate with heated toilet seat and a bidet. The bathroom itself was enclosed in a half glass wall with venetian blinds. Our room was always stocked with the complimentary water bottles. And their breakfast buffet was phenomenal! The servers were all on point with taking our drink orders, taking our plates and assisting where they could. Everyone there was so friendly and helpful. Last but not least, we had friends staying at another hotel next to us and upon meeting them for dinner and breakfast at their hotel, we were grateful that we stayed at the Renaissance by Marriott.
Stayed 4 nights in Oct 2023

10/10 Excellent

Chung Tai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Christian Luther

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
#1- People here are the MOST INCONSIDERATE, we had death in the family sobwe neesed to shorten our stay, but they still charged us with the penalties. #2- Our room is by a MURKY WATER they call lagoon, creepy, jurassic park feels with baby crocodiles (or whatever those creatures were) floating around the black water. Dark dark, ambience, limited staff. #3- Mai Khao area is a tourist trap and can be your worst vacation nightmare. Would never reccomend this.
Stayed 4 nights in Oct 2023

10/10 Excellent

KHENG YEAW

Stayed 3 nights in Aug 2023

6/10 Okay

Felicia

Travelled with family
Liked: Cleanliness, staff & service
Hotel and beach are beautiful. Impeccable customer service from staff. I was appealed to see a very large roach in my room. Then again in the breakfast area. Right beside the omelette station. I can not recommend.

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 4 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 3 nights in Jun 2023

10/10 Excellent

Gaël

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time
Everything is great The staff is really super nice, the rooms are beautiful and very comfortable. It was a great time
Stayed 1 night in Jun 2023