Iberostar Waves Tucán - All Inclusive (Playa del Carmen, MEX): Reviews & Deals | Wotif

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Luxury property on the beach, with 4 outdoor pools

Where to?

Dates

March 2025

14

April 2025

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Breakfast buffet

Lobby sitting area

Beach/ocean view

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Pool
All-inclusive
Housekeeping
Parking included
Spa

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Playa del Carmen Maritime Terminal
‪6 min drive‬
Xplor Theme Park
‪10 min drive‬
Xcaret Eco Theme Park
‪13 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪269 min drive‬

Room options

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Accessible

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Terrace/patio

Junior Suite, Oceanfront

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

38 sq m
Beach view
Sleeps 1
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Premium Room

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

View from room

Premium Room, Beachside

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Flat-screen TV

Junior Suite

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

38 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Terrace/patio

Junior Suite, Oceanfront

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

38 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Last room available

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Accessible

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Balcony view

Premium Room (Near Pool)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Premium Room

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Flat-screen TV

Junior Suite

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

38 sq m
Sleeps 1
1 King Bed and 1 Double Sofa Bed

Balcony view

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

38 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Balcony view

Premium Room (Near Pool)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Balcony view

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

38 sq m
Partial ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Sleeps 4
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

View from room

Premium Room, Beachside

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

Sleeps 1
2 Double Beds OR 1 King Bed

Garden view

Premium Room (Tropical View)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Garden view

Premium Room (Tropical View)

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Last room available

Highlights

Air conditioning

Dining table

Free minibar items

Flat-screen TV

Ceiling fan

Blackout curtains

Private bathroom

Hairdryer

35 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

Sea view
Sleeps 4
1 King Bed and 1 Double Bed

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

Sleeps 4
1 King Bed and 1 Double Bed

Room Premium With Garden View

Sleeps 4
2 Double Beds

Room Premium

Sleeps 1
1 Double Bed

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

Sea view
Sleeps 1
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

Sea view
Sleeps 4
2 Double Beds

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium

Sleeps 1
1 Double Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

Sleeps 4
2 Double Beds

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium With Pool View

Sleeps 4
1 King Bed and 1 Double Bed

Double Room Premium

Sleeps 4
1 Double Bed and 1 King Bed

Room Premium

Sleeps 4
2 Double Beds

Room Premium

Sleeps 4
2 Double Beds

Free minibar, in-room safe, desk, blackout curtains

Room Premium

Sleeps 4
1 Double Bed and 1 King Bed

Room Premium With Garden View

Sleeps 4
2 Double Beds

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

Sea view
Sleeps 4
2 Double Beds

Quadruple Room Premium

Sleeps 4
1 King Bed and 1 Double Bed

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

Sleeps 1
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

Sleeps 4
1 Double Bed and 1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Beach View

Beach view
Sleeps 1
1 Double Bed

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

Sea view
Sleeps 1
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Pool View

Sleeps 1
1 Double Bed

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

Sleeps 4
2 Double Beds

Double Room Premium

Sleeps 1
1 Double Bed

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium With Beach View

Beach view
Sleeps 4
2 Double Beds

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Pool View

Sleeps 4
1 King Bed and 1 Double Bed

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

Sea view
Sleeps 4
1 Double Bed and 1 King Bed

Single Room Premium With Garden View

Sleeps 1
1 Double Bed

Similar properties

Aerial view

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

28 Mar - 29 Mar

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Tucán - All Inclusive. You'll be 2.9 km (1.8 mi) from Quinta Avenida and 2.9 km (1.8 mi) from Playa del Carmen Maritime Terminal. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Bonsai, serves Japanese cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also the convenience of free self parking. .With a stay at this 4.5-property class Playacar property, you'll be 3.2 km (2 mi) from Playa del Carmen Main Beach and 4.2 km (2.6 mi) from Mamitas Beach.

What's nearby

Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
Quinta Avenida - 6 min drive - 3.1 km
Xplor Theme Park - 10 min drive - 7.1 km
Playa del Carmen Main Beach - 11 min drive - 3.5 km
Xcaret Eco Theme Park - 13 min drive - 7.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

‪Festival Grand Buffet - ‬8 min walk
‪Rosa Roja - ‬5 min walk
‪El Gaucho Steakhouse - ‬5 min walk
‪Cupcake Cafe - ‬6 min walk
‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

350 guestrooms or units

3 levels

8 dining venues

2 bars on the beach

2 bars by the pool

5 bars or lounges

Conference rooms

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

ATM

On-site shopping

No smoking on site

Water dispenser

Swim-up bar

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site

Food and drink

2 beach bars
2 poolside bars
5 bars/lounges
8 restaurants
A swim-up bar
Snack bar/deli

Restaurants on site

Bonsai
La Hacienda
Mare Nostrum
Tulum
Uxmal Restaurante

Things to do

2 outdoor tennis courts
4 outdoor pools
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Scuba diving
Shopping
Steam room
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's pool
Dining table
Free children's club
Free supervised activities for children
In-room babysitting
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Dining table
Free stocked minibar

More

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Tucan

Iberostar Tucan All inclusive

Iberostar Tucan All inclusive Playa del Carmen

Iberostar Tucan Playa del Carmen

Tucan Iberostar

Iberostar Playa Del Carmen

Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Iberostar Tucan Mexico

Iberostar Tucan Quetzal

Playa Del Carmen Iberostar

Iberostar Tucan All inclusive All-inclusive property

Iberostar Tucan inclusive l C

Iberostar Tucan All inclusive

Iberostar Tucán All inclusive

Iberostar Waves Tucán All Inclusive

Iberostar Waves Tucán - All Inclusive Playa del Carmen

Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Tucán - All Inclusive?

Yep, Iberostar Waves Tucán - All Inclusive has a free self car park.

Are there any beaches close to Iberostar Waves Tucán - All Inclusive?

Yep, Iberostar Waves Tucán - All Inclusive is a short 12-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Tucán - All Inclusive?

Yep, there is an onsite spa at Iberostar Waves Tucán - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Iberostar Waves Tucán - All Inclusive have a pool?

Yep, and guests love it! Iberostar Waves Tucán - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Iberostar Waves Tucán - All Inclusive?

Iberostar Waves Tucán - All Inclusive features 2 beach bars, 4 outdoor pools and a full-service spa.

Is Iberostar Waves Tucán - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Tucán - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Waves Tucán - All Inclusive?

No, Iberostar Waves Tucán - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Tucán - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Iberostar Waves Tucán - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Iberostar Waves Tucán - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Tucán - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 17-minute walk away.

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

4/10 Poor

Tatiana

12 Dec 2024

Stayed 2 nights in Dec 2024

10/10 Excellent

Kristal Erin, Calgary

11 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Nov 2024

10/10 Excellent

Margarita

Travelled with partner, Travelled with group

8 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, clean beach, tasty food, great entertainment, perfect location to relax and enjoy nature's beauty.

Stayed 5 nights in Dec 2024

2/10 Terrible

Susan E.

Travelled with family

4 Dec 2024

Liked: Staff & service, amenities, property conditions & facilities

We made our reservations through Expedia and paid in advance. When we got to the Iberostar Waves Tucan, they said we were in the worst location in the resort, but could “upgrade” to a better location (just happens to be the location we’ve been at in three previous stays at Iberostars in Mexico, including this one). We believe we were charged $240 more for the same two rooms we had already paid for. We are supposed to believe that they just happened to have two rooms next to each other for the entire week of U.S. Thanksgiving when the resort was very, very full. Looks very dishonest to us. We won’t stay there again. It's a nice property, but we can't take dishonesty. Too many other options.

Stayed 4 nights in Nov 2024

8/10 Good

Josefina

Travelled with partner

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This hotel was nice. The staff was very helpful. However, the rooms are very outdated. Bed is very uncomfortable everything looks old .. concrete stucco walls. I have stayed at other Iberostar’s in the Cancun area and this one was my least favorite. Try Grand Pariso .

Stayed 5 nights in Nov 2024

8/10 Good

Maria

Travelled with partner

2 Dec 2024

Liked: Cleanliness, staff & service

A little bit noisy they worked outside, entertainment not so good, dinning options not to many

Stayed 8 nights in Nov 2024

10/10 Excellent

Ronald

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort is well maintained by friendly and helpful staff. Food options are very broad and food is mostly quite good. Beds are full size and quite firm. I understand there will be some renovation soon and hope the beds will be upsized to queen. Wonderful beach and pool areas. Nice global assortment of guests. Plenty of day and evening activities.

Stayed 5 nights in Nov 2024

10/10 Excellent

Isabel

Travelled with group

26 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent service, food place 😋

Stayed 4 nights in Nov 2024

8/10 Good

Svetlana Victoria

Travelled with family

19 Nov 2024

Liked: Staff & service, amenities, property conditions & facilities

It’s good overall

Stayed 7 nights in Nov 2024

10/10 Excellent

erick

Travelled with family, Business traveller

19 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

a everything there is perfect

Stayed 2 nights in Nov 2024

10/10 Excellent

Victoria Ann

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great!

Stayed 5 nights in Nov 2024

10/10 Excellent

David

Travelled with family

8 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Did not get to see the monkeys this time, but we did hear the little guys. Great vacation time

Stayed 7 nights in Oct 2024

10/10 Excellent

gilberto

4 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Doreen

Travelled with family, Travelled with group

1 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are the best so friendly and helpful the food was sooo good and plenty of it.

Stayed 6 nights in Oct 2024

10/10 Excellent

Claudia

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Rayla

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is great for family and kids, variety foods. Service is 5 stars. The property is beautiful with many animals walking around, it was a really great experience. I recommend it.

Stayed 5 nights in Sep 2024

8/10 Good

OSCAR

Travelled with family, Travelled with family and small children

9 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Le falta un poco de calidad a la barra libre, pero todo lo demas muy bien.

Stayed 4 nights in Oct 2024

2/10 Terrible

Nicolas

Travelled with group

8 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Worst customer service, worst food, worst resort I have ever stayed at. Terrible experience. Will never be back.

Stayed 3 nights in Oct 2024

10/10 Excellent

Brooke M

5 Oct 2024

Stayed 6 nights in Sep 2024

10/10 Excellent

Cynthia L

Travelled with family

30 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is absolutely fantastic! From day one the service, the property, food options was phenomenal. The pools, beach and pathways that lead you through the jungle, were mastered perfectly. Thank you Juan from the Cozumel Breakfast staff for being amazing! He made our mornings so much better with his kindness and hospitality. The rooms are exactly how they should look, with the traditional Mexican vibe. Overall I give this resort a 10! We are planning our next visit and we just got back!!

Stayed 5 nights in Sep 2024

4/10 Poor

Kyla

Travelled with family

29 Sept 2024

Liked: Staff & service

Beware

The older gentleman at check in wouldn’t give us our rooms together or on first floor. I had booked 2 rooms, one for my husband and me and one for my daughter, son in law and their baby. We needed to be together to help with the baby. They put us on different floors. Also we needed ground level, we’re 67 and don’t do stairs well. They couldn’t accommodate. He wasn’t very helpful at all. If you book thru a 3rd party (like Hotels.com) you are treated like a second class citizen. You are only allowed certain rooms which face the street or are right off the lobby with lots of noise. Just doesn’t seem right.

Stayed 5 nights in Sep 2024

10/10 Excellent

Joel

27 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Sep 2024

6/10 Okay

Derek

Travelled with family and small children

20 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

The staff overall were friendly, helpful, and hardworking. Other than one occasion where the person checking us in re-checked off soliciation emails upon sign in after i had un-checked those boxes so I wouldn't get unwanted emails - all staff were A . They solicite you to take a "presentation" when you arrive. They say they will compensate you for this with a free massage or $70 USD. The massage is 40 minutes and a standard massage, my wife got this and said it was good. The $70 USD was not cash but "Iberostar dollars" and the equivalent of $70 USD and could be used at check out for incidentals or at one of the gift shops by the pool. There are two other gift shops on site but not sure if they accepted this cash equivalent. The resort itself was nice, though the buildings near the lobby where the rooms were felt older and in need of an update. We also had two cockroaches in our room over the course of our 6 day stay. I think given the location there are simply going to be bugs and this didn't affect my enjoyment but my wife was not happy about it. This is a family resort, but the rooms had lots of opportunities for a toddler to cause trouble or hurt themselves. From the tile and stucko bed board and floors to the mini fridge cabinets that are not lockable or child proof, I found the room overall to not be toddler friendly but maybe kid friendly. There was more than one pool, an adult pool, a kids area, and a beach. Finding seating after 9 am would be a bit of a challenge.

Stayed 6 nights in Sep 2024

2/10 Terrible

Lina

17 Sept 2024

Disliked: Cleanliness, staff & service

The food was horrible the service was same like the food. The pool water are jacuzzi hot. Very good beach.

Stayed 4 nights in Sep 2024

10/10 Excellent

Yat Yee Sally

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing beachfront with excellent staff and wonderful variety of food and drinks! The buffet restaurants were excellent. We tried all standalone restaurants and we liked the Mediterranean, Italian, and Japanese restaurants. The mini jungle was a pleasant surprise with many different animals wandering the forest. Excellent entertainment crews! Will be back again very soon.

Stayed 6 nights in Sep 2024

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