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Playacar Palace All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Superior Deluxe Ocean View - Kids & Teens Free | View from room
Lobby
Superior Walk Out Suite Ocean Front - Kids & Teens Free
Superior Governor Suite Ocean View - King Size Bed | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included
The current price is AU$653
includes taxes & fees
6 May - 7 May

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Highlights

Furnished balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bath and shower
  • Ocean view
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
  • Ocean view
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bath and shower
  • Ocean view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Highlights

Furnished patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Ocean view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
  • Partial ocean view
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Furnished patio
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
2 bedrooms
  • Ocean view
  • 49 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Playacar Palace All Inclusive. Within steps you'll find Playa del Carmen Maritime Terminal and Quinta Avenida within a short 5-minute stroll. Highlights at this all-inclusive property include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Awe Spa can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and steam room. For a drink, you can stop by the property's own poolside bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Free full breakfast is available daily between 7 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 20-minute walk of this 4.5-property class Playacar property, attractions include Playa del Carmen Main Beach and Mamitas Beach.

What's nearby

  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 7 min walk - 0.6 km
  • Mamitas Beach - 19 min walk - 1.6 km
  • Playacar Golf Club - 3 min drive - 1.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Tributo Restaurante & Bar - ‬3 min walk
  • ‪Senor Frog's - ‬4 min walk

About this property

Playacar Palace All Inclusive

Luxury property on the beach, with outdoor pool
Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive such as an outdoor pool and a children's pool.

Free breakfast is available daily. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Portuguese, Spanish

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,759 reviews
The price is AU$532
includes taxes & fees
11 Apr - 12 Apr
The Royal Haciendas All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playacar Palace All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 49 per person (return)
  • Airport shuttle fee per child: USD 49 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

What is the cancellation policy at Playacar Palace All Inclusive?

Playacar Palace All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Playacar Palace All Inclusive?

As of 6 Apr 2025, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on 6 May 2025 start from AU$652.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Playacar Palace All Inclusive?

Yep, Playacar Palace All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Playacar Palace All Inclusive?

Yep, Playacar Palace All Inclusive is a short 7-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Playacar Palace All Inclusive?

Yep, Awe Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Playacar Palace All Inclusive have a pool?

Playacar Palace All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Playacar Palace All Inclusive?

Playacar Palace All Inclusive features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Playacar Palace All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Playacar Palace All Inclusive.

Are there hot tubs in the rooms at Playacar Palace All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Playacar Palace All Inclusive serve breakfast?

Yep, free full breakfast is on offer daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Playacar Palace All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Playacar Palace All Inclusive?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Playacar Palace All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Playacar Palace All Inclusive?

No, pets and service animals are not allowed.

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1003 reviews
Rating 8 - Good. 235 out of 1003 reviews
Rating 6 - Okay. 68 out of 1003 reviews
Rating 4 - Poor. 36 out of 1003 reviews
Rating 2 - Terrible. 39 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GURURAJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. Excellent customer service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey Harlan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small enough, yet big enough. Paradise
Stayed 6 nights in Dec 2024

10/10 Excellent

Vere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picked this resort for my birthday trip and I am so glad I did. The property is beautiful. The view from my room was amazing!! The staff had the best customer service and made us feel so welcome. This resort is all inclusive and all of the restaurants had delicious food. When I came back to my room on my birthday, there was a piece of cake and champagne. I will definitely return to this resort!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Martha

Stayed 4 nights in Dec 2024

6/10 Okay

KAMALAKANNAN

Liked: Staff & service
Over all. Average service. They can definitely improve the dining options.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Stayed 7 nights in Dec 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

8/10 Good

Paul

Stayed 1 night in Dec 2024

10/10 Excellent

Brian Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
Stayed 7 nights in Dec 2024

2/10 Terrible

alfred

Stayed 2 nights in Dec 2024

10/10 Excellent

Xin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for family vacation. Lots of activities for kids to enjoy. Friendly and helpful staffs. Dinner choices is bit less but good enough for short time stay. Will recommend this resort for family!
Stayed 7 nights in Dec 2024

10/10 Excellent

Jennifer Lynn

Stayed 5 nights in Nov 2024

8/10 Good

Bayram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a compact property.I was very disappointed at first since we always stayed in bigger resorts.However I find the resorts to be somehow boutique resort. Good restaurants option and great coffee shop however it is lacking on night entertainment. Very close to 5th Ave.Room was clean.Expedia VIP is a joke. Overall recommended.
Stayed 7 nights in Nov 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honeymoon relaxation - the resort was great! We did wish that there would have been an area by the pool without kids though.
Stayed 9 nights in Dec 2024

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time with friends. I would definitely come back to this hotel. Food and drinks where on point. Everyone was so nice and friendly.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience overall. Very courteous and attentive staff across the board. Jacuzzi in the room when in use leaked water on the floor Shower drain positioning on the floor doesn't seem to gather the water...leaves a puddle of water on the floor in which you end up standing. Some room for improvement, but great overall.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeongho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 4 nights in Nov 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is not new. It is however clean, beautiful, well located, has amazing food and the best customer service we have ever had!
Stayed 4 nights in Nov 2024

8/10 Good

Antoine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Stayed 3 nights in Nov 2024

8/10 Good

viviana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more food variety at buffet
Stayed 6 nights in Nov 2024

10/10 Excellent

Mathieu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was one of the best if not the best stay we had in an all inclusive resort. The staff in particular was amazingly devoted and friendly. This can't be understated. Best Hotel staff ever. We had a lot of fun with the multilingual pool staff, the restaurant staff was amazing running to fetch meals for our -spoiled- kids. We also appreciated being able to take the ferry and spending a day snorkeling at their sister hotel on Cozumel. The room was beautiful, clean and well-maintained, with plenty of complimentary drinks and snacks in the room. The food was excellent, but we wished the buffet had more local dishes. Here's the few points they could improve: 1-Include an airport shuttle. 2- Have more authentic Mexican (not texmex!) items at the buffet. 3- Lose the point system and the "this is not a timeshare" sales pitches on the first and last day. This puts your guest in a bad mood coming in and going out.
Stayed 3 nights in Nov 2024

2/10 Terrible

Nir, Palm Coast,

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel told me I have $120 credit when they arrived they told me I didn’t activate it. Also I fell in the hotel and hurt my back and nobody even called to check how I’m doing. Of course I’m going to have a lawsuit against the hotel I already been to the chiropractor here in Cancun, but this hotel The only thing they care it’s nickel and dime we pay good money for this hotel and they don’t take care of the customer. They just nickel and dime you.
Stayed 2 nights in Nov 2024

8/10 Good

Cameron

Stayed 5 nights in Oct 2024