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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Exterior
Aerial view
Restaurant
Lake

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Housekeeping

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪12 min walk‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Punta Esmeralda Beach
    ‪8 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪17 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Separate bedroom
Ceiling fan
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Blackout curtains
Hairdryer
  • 29.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Hairdryer
Bathrobes
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3888)
The price is AU$1,071
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Eco Resort - All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to SPA SANDOS can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and 2 outdoor tennis courts. Additionally, you'll find a free water park, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Grand Coral property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • Punta Esmeralda Beach - 8 min drive
  • Quinta Avenida - 13 min drive
  • Playa del Carmen Main Beach - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive has a free self car park.

Are there any beaches close to Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Eco Resort - All Inclusive?

Yep, SPA SANDOS is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Sandos Caracol Eco Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Eco Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Eco Resort - All Inclusive?

Sandos Caracol Eco Resort - All Inclusive features 2 poolside bars, 3 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Eco Resort - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Eco Resort - All Inclusive.

Is Sandos Caracol Eco Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Eco Resort - All Inclusive is a hit with families.

Does Sandos Caracol Eco Resort - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Caracol Eco Resort - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Eco Resort - All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Eco Resort - All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Eco Resort - All Inclusive?

There is a golf course next to Sandos Caracol Eco Resort - All Inclusive.

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 359 out of 1503 reviews" "
Rating 8 - Good. 379 out of 1503 reviews" "
Rating 6 - Okay. 304 out of 1503 reviews" "
Rating 4 - Poor. 203 out of 1503 reviews" "
Rating 2 - Terrible. 258 out of 1503 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joaquin Graciela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, well cleaned, the only part that they don't explain what your entitled to use, they want a 90 minutes talk to convince of purchasing a timeshare. The beach was terrible to many rocks.
Stayed 6 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent! Especially Ivett! Best time ever! We will be back!
Stayed 5 nights in Oct 2024

8/10 Good

robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 7 nights in Oct 2024

10/10 Excellent

Jacob Neufeld

Stayed 6 nights in Sep 2024

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited food choices. Restaurants closed and food choices were very limited. Most kids and picky eaters starved.
Stayed 6 nights in Oct 2024

10/10 Excellent

Gemma

Stayed 4 nights in Jun 2024

2/10 Terrible

Hayden Winter

Disliked: Cleanliness, property conditions & facilities
Only got our sheets changed once in our 8 night stay. Our room kept flooding because the a/c and roof with mold. El templo is the best restaurant got sick at buffet multiple times. Beach isn’t the greatest
Stayed 8 nights in Sep 2024

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing family vacation. Staff were super attentive and friendly at all times even waiting a few mins at the check in we got offered drinks right as we arrived. My kids ages 5 & 7 loved the water park. Plenty of snacks, food and drinks for everyone. Enjoyed all the wild animals on the property and the magical cenote which is a natural pool.
Stayed 5 nights in Oct 2024

2/10 Terrible

Karina

!
Stayed 7 nights in Sep 2024

10/10 Excellent

Shayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!!
Stayed 4 nights in Sep 2024

6/10 Okay

Ana

Liked: Staff & service
Stayed 9 nights in Sep 2024

10/10 Excellent

Quadasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this place me and my kid had a ball literally taco stand and fruit in the afternoon was a plus and late night at 11 once everything close wings the restaurants the Cenote was my favorite place to be because it had cold water pools where hot once 12 noon hit drinks had me Tore up Bluetooth in my room we enjoyed it we dance and party alone in our room shows were great kids club was a plus to cool ya kid off I loved it
Stayed 4 nights in Aug 2024

4/10 Poor

Camilo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So my son broke his teeth at the water park , I reported it but I didn’t get any support from the resort.
Stayed 4 nights in Sep 2024

8/10 Good

Martha

Stayed 4 nights in Aug 2024

10/10 Excellent

Ildelisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice in the middle of the jungle
Stayed 5 nights in Jun 2024

2/10 Terrible

Yurico

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Ivan, Chico

Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was run down, the food at all the restaurants was very bland and much of it was inedible. One meal everyone’s plate came out cold and soggy. The drinks were terrible, they all were watered down and none of them even tasted like what you ordered and some when asked what ingredients were added, they were completely wrong. There weren’t really any activists to do each day, at the property and the ones that were provided were pretty boarding. The rooms were kind of run down and items were broken or starting to break. I don’t think the cost of the property is up to par with what I paid. I would tell anyone that was thinking of staying her that it isn’t worth the cost.
Stayed 4 nights in Sep 2024

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
The facilities were nice! Very clean and the staff was wonderful. The food and drinks were terrible. I was not impressed with the food and watered down drinks.
Stayed 4 nights in Sep 2024

4/10 Poor

Marco Antonio, shafter

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Other than the beautiful natural surrounding, everything else was just an inconvenience, most staff was not very friendly or helpful. Food was OK at best, bar drinks were horrible. The adult only area lacked amenities.
Stayed 4 nights in Sep 2024

6/10 Okay

Karla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This an eco resort. Therefore, the pools were not the cleanest. Also, the staff was nice enough, but nothing special about the accommodations and treatment.
Stayed 3 nights in Sep 2024

8/10 Good

Francisco Javier

Stayed 5 nights in Aug 2024