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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near Quinta Avenida

Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, pool loungers
In-room safe, blackout curtains, iron/ironing board, bed sheets
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • All-inclusive
The current price is AU$304
includes taxes & fees
5 May - 6 May

Explore the area

Map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪4 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Quinta Avenida
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Fragata Beach Club Premium Room

In-room safe, blackout curtains, iron/ironing board, bed sheets

Fragata Beach Club Premium Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Blackout curtains
Ceiling fan
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

Premium Room, Partial Ocean View | View from room

Premium Room, Partial Ocean View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
LED TV
Ceiling fan
  • Partial ocean view
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Garden View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Superior Room

In-room safe, blackout curtains, iron/ironing board, bed sheets

Fragata Beach Club Superior Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Pool View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Ceiling fan
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Garden View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
LED TV
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Partial Sea View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Coco Beach Resort & Spa- Optional All Inclusive. Within just a 10-minute stroll, you'll find Mamitas Beach and Playa del Carmen Main Beach. Highlights at this beachfront resort include 5 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with reflexology and mani/pedis. The fine-dining restaurant, Samurai - premium only, serves Japanese cuisine. Snack Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and marina. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 3.5-property class Luis Donaldo Colosio resort, you'll be 1.1 km (0.7 mi) from Quinta Avenida and 2.7 km (1.7 mi) from Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Mamitas Beach - 4 min walk - 0.3 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Avenida - 13 min walk - 1.1 km
  • Playa del Carmen Maritime Terminal - 5 min drive - 3.9 km
  • Gran Coyote Golf - 6 min drive - 5.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪La Vagabunda de la 38 - ‬6 min walk
  • ‪Encanto Beach Club - ‬6 min walk
  • ‪Colectivo Mexicano Cervecero - ‬8 min walk
  • ‪Martina Beach Club - ‬4 min walk
  • ‪Salento - ‬3 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida
Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 1 building
  • 196 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 8762 sq ft of conference space
  • 814 sq. m of conference space
  • Built in 2003
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Spanish

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  • Pool
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,003 reviews
The price is AU$296
includes taxes & fees
15 Apr - 16 Apr
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.81 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

Frequently asked questions

What is the cancellation policy at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at The Reef Coco Beach Resort & Spa- Optional All Inclusive on 5 May 2025 start from AU$295.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive has a free self car park.

Are there any beaches close to The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, there is an onsite spa at The Reef Coco Beach Resort & Spa- Optional All Inclusive. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a pool?

The Reef Coco Beach Resort & Spa- Optional All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

What makes The Reef Coco Beach Resort & Spa- Optional All Inclusive a romantic place to stay?

1 hot tub and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that The Reef Coco Beach Resort & Spa- Optional All Inclusive is a hit with families.

Is there a free airport shuttle available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, The Reef Coco Beach Resort & Spa- Optional All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, pets and service animals are not allowed.

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 442 out of 1007 reviews
Rating 8 - Good. 248 out of 1007 reviews
Rating 6 - Okay. 161 out of 1007 reviews
Rating 4 - Poor. 78 out of 1007 reviews
Rating 2 - Terrible. 78 out of 1007 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Steven Leonard

Liked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

Saher

Stayed 6 nights in Dec 2024

6/10 Okay

Zyad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ok so let me start by saying that the staff was so nice and quick. Did not like our room due to odor&so many flies. Food option was good but limited comparing to other resort. Beside the Oder and the bugs I loved it because of the workers and close to the beach. The resort needs updates. Ps make sure you take a water bottle because no water in room and you have to use a fountain to fill cups which we were not aware off. The buffet as I said no much options, the three restaurants that you have to pay and make reservations were good even though we did not try the Mexican.
Stayed 6 nights in Dec 2024

2/10 Terrible

Gisselle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER AGAIN! The rooms are dated and aren’t very clean. The beds were hard I thought I was sleeping on concrete. They don’t offer bottled water in the rooms. Dining options weren’t good!
Stayed 1 night in Dec 2024

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
We had a good stay at the Reef with our family. Wish there were a few more food options. Especially as a vegetarian. Would be nice if they offered veggie things at the poolside restaurant. Buffet was good and service at the restaurant was always great. I really wish the entertainment started earlier. We have young kids and unfortunately had to miss out on the entertainment every night because it started at 9 or 9:30pm. Also the earliest you can eat dinner is 6:30pm which is quite late for kids as well. The resort is super clean and love that it is plastic free. Beach is great and quiet. 5th Ave is a 5 min walk to go shopping which is nice!
Stayed 7 nights in Dec 2024

4/10 Poor

Steven

Liked: Property conditions & facilities
Nice property, room charge was more than advertised on Expedia
Stayed 1 night in Dec 2024

6/10 Okay

Breanna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
As a frequent traveler to all-inclusive Mexico resorts, I'm going to compare. Pros- its right in the heart of Playa Del Carmen. Just a short walk to 5th Ave, which has amazing night life. Entertainment was good and kept kids, teens and adults entertained all day. Cons- The pool was so darn cold it was unbearable to be in. Waitstaff was very kind, but no one (and I mean no one) walked around to serve you- you had to go get your own drinks at one of the two pool bars during day hours. There was limited food options and food was below average (cold in temp most times). Would I go back, no. Would I recommend it, no. Was it the worst, no.
Stayed 5 nights in Dec 2024

8/10 Good

Theodore

Liked: Cleanliness, staff & service
All the servers worked very hard to make sure the stay was a pleasant one. Five stars to them
Stayed 7 nights in Dec 2024

6/10 Okay

Moses

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Joe Patrick Nowel

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to 5th avenue shopping
Stayed 7 nights in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not the biggest resort but that's a plus because there are no crowded areas or waiting on anything. There are not enough activities especially for teenagers and young children but It's a great place for relaxation. The food was the best and the staff very friendly
Stayed 7 nights in Dec 2024

10/10 Excellent

Concepcion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, clean and the service is excellent, close to everything, I definitely recommend it and very safe.
Stayed 3 nights in Dec 2024

8/10 Good

Parthik Jayeshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to be in.
Stayed 6 nights in Dec 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing and for my first solo trip I was looked after very well!
Stayed 7 nights in Dec 2024

8/10 Good

Tasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I throughly enjoyed my stay. The staff were beyond friendly and available, the property was very clean and well maintained. The drinks were good, however, the food was not worth the all inclusive. Dining in the buffet wasn’t what I thought it would be. Breakfast was good because of the omelet station. I didn’t understand anything about the lunch station at the buffet and dinner wasn’t any better. The Italian restaurant was my favorite, the lasagna to be specific. I also appreciated the snack bar. 5th avenue made the experience much better. I enjoyed walking around, buying from the local shops and street vendors. The variety of food was good. And the Gelato was to die for. I saw the Taxi service there and inquired about transportation back to Cancun and was told it was only 2400 pesos, which was $140 less that what I was charged at the airport. I suggested calling the resort and asking about the local taxi service. All in all, this vacation was relaxing, enjoyable, needed and well deserved. I would definitely stay there again in the future.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ray, Corona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about our stay at this incredible all-inclusive resort in Playa del Carmen. From the moment we arrived, we were greeted with warm smiles and first-class service that set the tone for an unforgettable Housekeeping kept everything spotless and went above and beyond to ensure our comfort. The dining options were great, with a wide variety of offering everything from authentic Mexican cuisine to international flavors. What truly sets this resort apart, however, is the staff. Every single team member we encountered was friendly, professional, and genuinely invested in making our stay perfect. Shout out to Gerardo. Best bartender.
Stayed 6 nights in Dec 2024

6/10 Okay

Deserie

Stayed 4 nights in Nov 2024

6/10 Okay

Reyna Alida

Liked: Cleanliness, amenities
Great customer service the food wasn't that good
Stayed 3 nights in Oct 2024

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and amazing services
Stayed 4 nights in Dec 2024

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness, property conditions & facilities
“The hotel facilities were clean and nice, but our experience with the front desk staff was disappointing. When we arrived at 11pm, we were told there were no rooms available despite booking through Expedia. The front desk agent seemed indifferent to the situation and did not provide the level of care we expected. While he offered a room at another hotel, the lack of effort to resolve the issue on-site left a negative impression.”
Stayed 4 nights in Dec 2024

8/10 Good

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and the workers were great. The bartenders remember who you are so every time they see you walking towards the bar they have your go-to drink ready which is a great feeling. I went in mid December so they were very festive and it looked beautiful. Only 2 downfalls I experienced was the chrome cast not working after the first day of being there and that the buffet and snack bar food was bad and had very limited options. However, I didn’t have that much expectations for that aspect especially at an all inclusive. The restaurants there were great especially the Italian one. Overall the resort itself definitely a great place to go relax and actually vacation. One last thing the resort is in a great spot on the beach of playa del Carmen 5min walk from 5th Ave which is a long no vehicle street where you walk and experience different restaurants, lounges, shopping centers and convenience stores.
Stayed 4 nights in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Dec 2024

4/10 Poor

Nadine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all inclusive is not worth the money. Food options not good.
Stayed 4 nights in Nov 2024

4/10 Poor

Guillermo

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Rh
Stayed 2 nights in Nov 2024