4/10 Poor
Islenay
Travelled with partner
23 Jan 2025
Disliked: Cleanliness, amenities, property conditions & facilities
My overall experience with the resort was not the best. We ended up canceling our stay after three days because it was not very pleasant.
1. Upon arrival, the service seems very professional and friendly, but then you realize their main goal is to sell you a membership program with the hotel. The resort is full of salespeople who invite you to have breakfast and promise you gifts just to get you to listen to them.
2. The rooms have an unpleasant smell, and they donāt provide water. You have to go and request cold water yourself because room service doesnāt include it.
3. The beach is small and not safe. They promote it as private beach, but itās not. One afternoon, I was sitting with my partner, and someone from outside, who seemed to be drunk, came over to insult us. It was a very uncomfortable situation.
4. Regarding the food, they donāt serve espresso coffee outside of buffet hours, and at the bar, you have to pay for it, even though itās supposed to be an all-inclusive package. They didnāt have olive oil at the hotel, and the food, in general, wasnāt great.
5. They sell you a romantic dinner with supposedly premium meat at an exaggerated price, but the meat was low quality.
Also, the hotel is quite boring, and the entertainment team is not great either.
Islenay
Stayed 6 nights in Jan 2025