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Grand Residences Riviera Cancún All Inclusive

5.0 star property
Luxury hotel on the beach, with 3 outdoor swimming pools
VIP Access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Residences Riviera Cancún All Inclusive

Lobby
3 outdoor pools, pool umbrellas, pool loungers
Exterior
Room
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10

Exceptional

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Hot tub
    Hot tub
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa

Explore the area

Map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • San Jose Catholic Parish
    4 min drive
  • Puerto Morelos Artists’ Cooperative
    4 min drive
  • Puerto Morelos Town Square
    4 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    30 min drive

Room options

View all photos for Junior Suite King Bed

Junior Suite King Bed

Junior Suite King Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 48 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Elite Suite

Premium bedding, minibar, in-room safe, desk

Elite Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 132 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 223 sq m
  • Resort view
  • Sleeps 8
  • 2 King Beds and 4 Single Murphy Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 281 sq m
  • Resort view
  • Sleeps 10
  • 2 King Beds, 4 Single Murphy Beds and 2 Double Beds

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 132 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Room

Room

Room

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Plasma TV
  • 48 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Family Suite, 2 Bedrooms, Beach View

47-inch plasma TV with cable channels, TV, DVD player

Family Suite, 2 Bedrooms, Beach View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 223 sq m
  • Beach view
  • Sleeps 8
  • 2 King Beds, 3 Single Murphy Beds and 1 Double Bed

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 291 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Plasma TV
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 281 sq m
  • Beach view
  • Sleeps 10
  • 2 King Beds, 3 Single Murphy Beds and 3 Double Beds

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Grand Residences Riviera Cancún All Inclusive. You'll be within a 20-minute walk of Arrecife de Puerto Morelos National Park and 3.7 km (2.3 mi) from Puerto Morelos Artists’ Cooperative. Highlights at this all-inclusive hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages and beachside massages along with facials, body treatments and aromatherapy. The restaurant, El Faro Grill, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Lobby Cafe and Bar is the hotel's own lobby lounge. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. 1507 square feet (140 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a hot tub. There's also free valet parking, along with the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 5-property class Puerto Morelos hotel include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Puerto Morelos Town Square - 4 min drive
  • Ojo de Agua Beach - 7 min drive
  • Sanctuary of Hope and Time Capsule - 11 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 11 min drive
  • Puerto Morelos Beach - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • ‪Ile de France - ‬18 min walk
  • ‪Arrecife Restaurant - ‬15 min walk
  • ‪La Alhambra - ‬15 min walk
  • ‪Trattoria D'Gulio - ‬17 min walk
  • ‪Zan-Za Bar - ‬18 min walk

About this property

Grand Residences Riviera Cancún All Inclusive

Luxury hotel on the beach, with 3 outdoor swimming pools
Grand Residences Riviera Cancún All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Residences Riviera Cancún All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto Morelos hotel.

  • 144 guestrooms or units
  • 5 levels
  • 7 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 1507 sq ft of conference space
  • 140 sq. m of conference space
  • Built in 2013
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar
Grand Residences Riviera Cancún All Inclusive offers 144 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 47-inch plasma televisions come with cable channels and DVD players. Microwaves, espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,507 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Frequently asked questions

What is the cancellation policy at Grand Residences Riviera Cancún All Inclusive?

Grand Residences Riviera Cancún All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Residences Riviera Cancún All Inclusive?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Residences Riviera Cancún All Inclusive on 19 Nov 2024 start from AU$766.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Residences Riviera Cancún All Inclusive?

Yep, Grand Residences Riviera Cancún All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Grand Residences Riviera Cancún All Inclusive?

The closest beach to Grand Residences Riviera Cancún All Inclusive is Maroma Beach (12.3 km).

Is there a spa on site at Grand Residences Riviera Cancún All Inclusive?

Yep, there is an onsite spa at Grand Residences Riviera Cancún All Inclusive. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Grand Residences Riviera Cancún All Inclusive have a pool?

Yep, and guests love it! Grand Residences Riviera Cancún All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Grand Residences Riviera Cancún All Inclusive?

Grand Residences Riviera Cancún All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Grand Residences Riviera Cancún All Inclusive a romantic place to stay?

1 hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Grand Residences Riviera Cancún All Inclusive.

Is Grand Residences Riviera Cancún All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Grand Residences Riviera Cancún All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Residences Riviera Cancún All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Grand Residences Riviera Cancún All Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Grand Residences Riviera Cancún All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Residences Riviera Cancún All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Residences Riviera Cancún All Inclusive?

No, pets are not allowed.

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 701 out of 881 reviews" "
Rating 8 - Good. 102 out of 881 reviews" "
Rating 6 - Okay. 40 out of 881 reviews" "
Rating 4 - Poor. 17 out of 881 reviews" "
Rating 2 - Terrible. 21 out of 881 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. We will definitely recommend Grand Residences to our friends and family.
Stayed 2 nights in Aug 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever! The food, drinks, service, room were all top tier. We will be coming back again. I’d definitely recommend this resort to friends and family.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

yufei, Issaquah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to be if you want peace of mind.
Stayed 3 nights in Jul 2024

10/10 Excellent

Efren Alejandro Samano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and service over all was fantastic. The food was also really good
Stayed 4 nights in Aug 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Residences did not disappoint! Everything was perfect. The service, the staff, the food, were all amazing! This place has a laid back atmosphere, and that was exactly what I was looking for. No loud music, no unwanted sales' pitches for the time share. It was great!!! Will definitely consider returning in the future.
Stayed 7 nights in Jul 2024

10/10 Excellent

Tammy

Stayed 4 nights in Aug 2024

6/10 Okay

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and settled in a very quiet area. I wish they had more nightly activities for adults. Those options may come available when they finish their expansion project. I didn’t like that I felt obligated to attend a 1.5 hour presentation for their vacation package. I didn’t have to attend one at a resort I stayed in the DR. So that took away from my beach time that I needed. Otherwise the staff was kind and the property was great for a quick getaway trip. I would definitely go back when they finish expanding their property.
Stayed 3 nights in Jul 2024

6/10 Okay

Thanasis, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service
Good: great rooms, new, twice a day cleaning, quiet, polite smiling people. Bad: terrible cocktails, large waves every day, sargasso on the beach and sea, below average and little food selection. pools all the same depth, I got diarrhea on the 4th day.
Stayed 7 nights in Jul 2024

10/10 Excellent

Samra

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best Resort with stuff and service.
Stayed 6 nights in Jul 2024

10/10 Excellent

Stacy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort and staff were great. Only complaint is that they only have 2 restaurants. Need more food choices. But staff from the housekeepers, pool waiters and restaurant chefs amd staff. Everyone was great.
Stayed 5 nights in Jul 2024

2/10 Terrible

Cristian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service went down a lot compared with previous years and the new management is concentrating more on the vacation rental property owners than the regular guests.
Stayed 4 nights in Jul 2024

10/10 Excellent

janette camacho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the food, amazing staff, the place is gorgeous, calm and the beach was near too.
Stayed 4 nights in Jul 2024

2/10 Terrible

Oluwa Kemi

Travelled with partner
Disliked: Staff & service, amenities
For the first night we stayed in a room with double beds. For the remainder of the stay we were “upgraded” to a room with 1 king bed. It was not cleaned as well as the previous room. It also did not have some of the same amenities within the room that the previous room had, and the sinks in the bathroom were not draining well. I let the concierge know about this and the issue was never fixed. The food is TERRIBLE. Room service takes an hour or more to be delivered. There is a bar at the pool and within the pool area there is another bar, but they only stay open until 5pm. They pressure you into going to one of their timeshare presentations for “discounted” excursions and experiences. We made the mistake of participating in this, and it took up more of our time than I would have wished for on our vacation. They are also very pushy. My biggest issue with the hotel is the lack of consistency information you are given. My husband and I missed an excursion, and we let them know ahead of time that we likely wouldn’t make it. We were told our tickets would be good for a year or that we could get a voucher/certificate to enjoy the same excursion within a year. We were then told AFTER the excursion was missed that it wasn’t possible. Then after spending most of our last day there talking with staff, and also talking with staff at check-out they agreed to email a voucher. The first “voucher” that was sent did not even have the name spelled correctly. Another one was sent that did n
Stayed 5 nights in Jul 2024

4/10 Poor

Ingrid, Corona

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at the resort fairly early and they advised us our room would be ready around 2pm. Ended up waiting 4 Hours in the lobby for our room to finally be ready. The resort makes it seem like there are 5 restaurants but there are only 1 split into two sides and each night you have two cuisine options to choose from. The food is the same just different sauces added to the menu to make it seem different. The drinks were not great most of them were filled with flavored syrup. There is limited entertainment for the guest and for this time of the year the resort was fairly empty. The concierge your assigned hounds you all day for you to come to an orientation for timeshares. I told her no from day one but was asked each time she saw me. Room service was slow we asked for ice in the room and got it 2 hours later. We asked for a late checkout and were told no because other guests needed the room yet we waited 4 hours for our room when we arrived. We got no one to help us bring our luggage out of our room we had to do it ourselves. The only good thing I enjoyed from my vacation was the weather. The resort is extremely small there isn’t much to do except pool, beach and eat.
Stayed 4 nights in Jul 2024

10/10 Excellent

Tom, Oklahoma City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time at the property. Service and staff were fantastic. Rooms were super nice.
Stayed 3 nights in Jul 2024

10/10 Excellent

Suemi Coral Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Salvador, Broken Arrow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet place.
Stayed 3 nights in Jul 2024

10/10 Excellent

Adrian

Stayed 3 nights in Jul 2024

10/10 Excellent

Hangyeol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Georgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Dian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Ignacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Daniel L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our second stay at the Grand Residences. The food is excellent, the service is top notch, and the view of the ocean from our room was wonderful. Each morning, we would wake up and have breakfast on the patio and watch the waves. The staff are very attentive and provide amazing service. We actually stayed the day after Hurricane Beryl and wondered what things would be like. The threat of the Hurricane caused several folks to cancel, but not us. We enjoyed a relatively empty resort, which is already smallish, but our service and experience was still great. Thank you: Antonio, Jesus (pool), Jonathan, and Fernando.
Stayed 4 nights in Jul 2024