See all properties
Save

Oaks Queenstown Shores Resort

4.5 star property
Luxury aparthotel with free local area shuttle and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Oaks Queenstown Shores Resort

Exterior
Reception
Balcony
50-inch LCD TV with digital channels
50-inch LCD TV with digital channels

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
327-343 Frankton Road, Queenstown, 9197
  • Queenstown Gardens
    3 min drive
  • Queenstown Beach
    3 min drive
  • Queenstown Ice Arena
    3 min drive
  • Queenstown (ZQN-Queenstown Intl.)
    6 min drive

Room options

View all photos for Apartment, 1 Bedroom, Lake View

View from room

Apartment, 1 Bedroom, Lake View

Highlights

Balcony
Heating
Kitchenette
Fridge
Dining table
Dishwasher
LCD TV
Premium bedding
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Lake View

View from room

Room, 2 Bedrooms, Lake View

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 94 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds OR 2 Single Beds and 1 King Bed

View all photos for Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

View from room

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

Highlights

Balcony
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
Premium bedding
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Balcony

Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 117 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Single Beds

View all photos for Apartment, 3 Bedrooms, Lake View

Balcony

Apartment, 3 Bedrooms, Lake View

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 117 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Single Beds

View all photos for Room, 2 Bedrooms, Lake View (No Housekeeping Service)

View from room

Room, 2 Bedrooms, Lake View (No Housekeeping Service)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 94 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Penthouse, 4 Bedrooms

Balcony

Penthouse, 4 Bedrooms

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 165 sq m
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Single Beds

View all photos for Penthouse, 4 Bedrooms (No Housekeeping)

Balcony

Penthouse, 4 Bedrooms (No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 165 sq m
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Single Beds

View all photos for Penthouse, 2 Bedrooms

Balcony view

Penthouse, 2 Bedrooms

Highlights

Balcony
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
Premium bedding
  • 75 sq m
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

50-inch LCD TV with digital channels

Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 94 sq m
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side)

50-inch LCD TV with digital channels

Apartment, 2 Bedrooms (Lake Side)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 94 sq m
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side)

View from room

Apartment, 3 Bedrooms (Lake Side)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 117 sq m
  • 3 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds OR 3 King Beds

View all photos for Penthouse, 2 Bedrooms (No Housekeeping)

Balcony view

Penthouse, 2 Bedrooms (No Housekeeping)

Highlights

Balcony
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
Premium bedding
  • 75 sq m
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms (No Housekeeping)

Balcony view

Penthouse, 3 Bedrooms (No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 130 sq m
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds OR 3 King Beds

View all photos for Room (Hotel (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel (No Housekeeping)

Highlights

Heating
Fridge
LCD TV
Premium bedding
Private bathroom
Hairdryer
Electric kettle
Digital channels
  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms

Balcony view

Penthouse, 3 Bedrooms

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 130 sq m
  • 3 bathrooms
  • Partial lake view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds OR 3 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

View from room

Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dining table
Dishwasher
LCD TV
  • 117 sq m
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds OR 3 King Beds

View all photos for Room (Hotel)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel)

Highlights

Heating
Fridge
LCD TV
Premium bedding
Private bathroom
Hairdryer
Electric kettle
Digital channels
  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

2 Bedroom Penthouse

  • Sleeps 4
  • 2 Single Beds and 1 King Bed OR 2 King Beds

View all photos for Hotel Room

Premium bedding, desk, iron/ironing board, WiFi

Hotel Room

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Lake Side

Premium bedding, desk, iron/ironing board, WiFi

2 Bedroom Lake Side

  • Sleeps 4
  • 2 Single Beds and 1 King Bed OR 2 King Beds

View all photos for Two Bedroom Lake View Apartment

Premium bedding, desk, iron/ironing board, WiFi

Two Bedroom Lake View Apartment

  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for 3 Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

3 Bedroom Penthouse

  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for One Bedroom Lake View Apartment

Premium bedding, desk, iron/ironing board, WiFi

One Bedroom Lake View Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for 3 Bedroom Lake Side

Premium bedding, desk, iron/ironing board, WiFi

3 Bedroom Lake Side

  • Sleeps 6
  • 2 Single Beds and 2 King Beds

View all photos for Four Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

Four Bedroom Penthouse

  • Sleeps 8
  • 4 Single Beds and 2 King Beds

Similar properties

View from property
Swiss-Belsuites Pounamu Queenstown
Washer
Dryer
Free WiFi
Outdoor space
4.2 out of 5, Very good, (1213)
The price is AU$389
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Swiss-Belsuites Pounamu Queenstown

About the area

Queenstown

A luxury stay in Queenstown awaits you at Oaks Queenstown Shores Resort. You'll be within a 15-minute walk of Lake Wakatipu and 2 km (1.3 mi) from St Josephs Parish. Highlights at this eco-friendly aparthotel include in-room LCD TVs. .Each apartment features WiFi, digital TV and a hairdryer. Nice touches to enhance your stay include free toiletries and premium bedding. A fridge, an iron/ironing board and a desk are also available. Change of towels is available on request .This smoke-free aparthotel offers a 24-hour front desk, express check-out and tour/ticket assistance. Added amenities include Wi-Fi in public areas and ski storage. There's also self parking, along with the convenience of a free area shuttle. .Places within a 30-minute walk of this 4.5-property class Queenstown aparthotel include Queenstown Gardens and Queenstown Ice Arena.
View more Aparthotels in QueenstownOpens in a new window

What's nearby

  • Queenstown Gardens - 3 min drive - 2.2 km
  • Queenstown Beach - 3 min drive - 2.2 km
  • Skycity Queenstown Casino - 4 min drive - 2.7 km
  • Kiwi and Birdlife Park - 4 min drive - 3.0 km
  • Skyline Queenstown - 4 min drive - 3.2 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 6 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Cookie Time - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Rata - ‬3 min drive
  • ‪Kfc - ‬3 min drive

About this property

Oaks Queenstown Shores Resort

Luxury aparthotel with free local area shuttle and 24-hour front desk
Oaks Queenstown Shores Resort offers its guests ski storage, tour/ticket assistance, and express check-out. Public spaces have WiFi for a fee. A free area shuttle within 2 kilometres is available. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Queenstown aparthotel is smoke free.

  • 72 guestrooms or units
  • Ski equipment storage
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
Oaks Queenstown Shores Resort offers 72 accommodations with a hairdryer and an iron/ironing board. Beds feature premium bedding. 50-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Beach

  • Beach nearby

Ski

  • Cross-country skiing nearby
  • Ski storage
  • Snowboarding nearby

Internet

  • Available in the apartment: WiFi (NZD 5 per 24-hour period)
  • Available in some public areas: WiFi (NZD 5 per 24-hour period)

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle up to 2 kilometres
  • Area shuttle
  • Car recommended
  • Covered parking on site (NZD 15 per day; includes in/out privileges)
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Electric kettle
  • Refrigerator

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Stereo

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the mountains
  • In the suburbs
  • Near the boardwalk/promenade
  • On a lake
  • On the waterfront

Things to do

  • Ski storage
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ice skating nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Skydiving nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Surfing/bodyboarding nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Fire extinguisher

General

  • 72 units
  • Towels (changed on request)
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 1 December 2021 to 31 December 2024 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: NZD 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5 per 24-hour period (rates may vary)
  • Covered self-parking fee: NZD 15 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Oaks Shores
Oaks Shores Apartments Queenstown
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown
Oaks Shores Apartments Apartment Queenstown
Oaks Shores Apartments Apartment
Oaks Shores Apartment Queenstown
Oaks Shores Apartment
Oaks Shores Apartments
Oaks Shores Hotel Queenstown
Oaks Shores
Oaks Queenstown Shores
Oaks Queenstown Shores Resort Aparthotel
Oaks Queenstown Shores Resort Queenstown
Oaks Queenstown Shores Resort Aparthotel Queenstown

Frequently asked questions

What is the cancellation policy at Oaks Queenstown Shores Resort?

Oaks Queenstown Shores Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Oaks Queenstown Shores Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Oaks Queenstown Shores Resort on 9 Dec 2024 start from AU$252.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Oaks Queenstown Shores Resort?

Yep, Oaks Queenstown Shores Resort has a covered self car park with in/out privileges for NZD 15 per day. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Oaks Queenstown Shores Resort?

The closest beach to Oaks Queenstown Shores Resort is Queenstown Beach (2 km).

Does Oaks Queenstown Shores Resort serve breakfast?

You bet, brekkie is on offer daily.

Is there a free airport shuttle available at Oaks Queenstown Shores Resort?

No, Oaks Queenstown Shores Resort does not offer an airport shuttle service.

What time are check-in & check-out at Oaks Queenstown Shores Resort?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Oaks Queenstown Shores Resort?

No, only service animals are allowed.

Oaks Queenstown Shores Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 586 out of 1386 reviews" "
Rating 8 - Good. 479 out of 1386 reviews" "
Rating 6 - Okay. 181 out of 1386 reviews" "
Rating 4 - Poor. 91 out of 1386 reviews" "
Rating 2 - Terrible. 49 out of 1386 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Darena

Travelled with family
Liked: Cleanliness, amenities
Whilst the apartment was fabulous with great views the entrance was entirely unsuitable for people with limited mobility
Stayed 2 nights in Oct 2024

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, room comfort
Brilliant
Great hotel, staff very friendly. Under renovation, but aside from a couple of facilities being closed you couldn’t tell from the apartment
Stayed 7 nights in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, room comfort
Lux
The room and views were amazing. The building happening next door makes access a little challenging, however once through check-in and in the room it was great.
Stayed 1 night in Jul 2024

10/10 Excellent

Ishwar Kumar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Narrow and limited parking still charge daily rate.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nikisha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the view from our room and how big the room was.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lizzy

Travelled with family
Liked: Cleanliness, room comfort
Beautiful room and views short drive from town
This property was amazing and the staff were all so helpful. It is being renovated which was very clearly advised at the time of booking. The obly impacts of this were - less parking, no on-site restaurant and uust a bit of a less inviting entry from the road. Once you are in the carpark it is great. The room was clean, spacious and had stunning views. We stayed in a penthouse and would stay again when we are back in Queenstown. Good sized rooms, great wardrobe space, large bathrooms with heated tiles, good sized living area, coffee machine and wonderful daily house keeping. Location wise the views are amazing, driving into town is quick and easy. The path at the front allows walking in to town easy and the bus stop close by made getting to the snow (remarkables) straight forward.
Stayed 8 nights in Jun 2024

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very helpful and friendly. The apartments are lovely, pretty clean and tidy. The only downfall is the construction at the moment with the larking very tight and the use of a traffic light which is very very very slow. Overall pretty satisfied though.
Stayed 3 nights in Jun 2024

8/10 Good

Chee Seng

Liked: Cleanliness
Stayed 4 nights in Jun 2024

8/10 Good

Josh

Stayed 5 nights in May 2024

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, room comfort
Beautiful views. Lovely accommodation
Friendly welcome from reception. Our unit was tastefully decorated, very clean and well maintained. Good undercover parking. Disappointed no spa or restaurant available.
Stayed 3 nights in May 2024

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Currently under refurbishment Altho this wasn’t a major but something to be aware of. Noisy fan in 2nd bedroom that goes all the time is very annoying & led to very broken sleep. No aircon so bedrooms very stuffy as no windows. Outstanding views, beautiful, well equipped rooms.
Stayed 2 nights in May 2024

8/10 Good

Ka Lai

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.
Stayed 3 nights in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hazem

Travelled with family
Liked: Cleanliness, room comfort
Stunning views and great location.
Very nice property, amazing views indeed… close to city and they offer a shuttle service to and from the CBD which was an excellent option for us. Room is very clean and equipped with everything we needed.. kitchen and bathroom are both spotless. Nice and friendly staff.. construction is still going on but didn’t bother us at all. The only downside is Parking which is a big problem due to ongoing construction, but apart from the parking issue, we enjoyed our stay. Will be back for sure
Stayed 3 nights in Apr 2024

8/10 Good

Tianbai

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Fareen

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but due to construction, parking was inconvenient and messy. Last issue was bed, very old with no mattress topper,had dips where guests have slept. Needs replacing to match with Beautiful decor of rooms
Stayed 4 nights in Apr 2024

10/10 Excellent

Hao An

Stayed 8 nights in Mar 2024

6/10 Okay

CRAIG

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything
Stayed 7 nights in Feb 2024

8/10 Good

joanna

Travelled with family
Liked: Room comfort
Beautiful view but disappointing housekeeping
We booked the lake view sub Penthouse about 8 weeks prior to arrivals via Hotel.com. There was no mention about ongoing renovations. So when we arrived, half the hotel and carpark was under scaffolding so access can be hard if you don’t have a car. If you have a car, you need to pre book a carpark (quite narrow and steep to get to) otherwise you will have to park elsewhere which may be inconvenient. The reception area is really small and chaotic if more than 4 people around for check in due to renovations. The room itself ( 2 bed and 2 bath apt with a spectacular lake view was gorgeous and spacious. However because of the renovations - the bedroom views were all facing the construction site so the curtains were closed during our 3 night stay. Housekeeping - this was disappointing particularly for a premium apt/ room. There were dead mosquitoes/ insects on the bathroom windowsills and also bathroom tops. The windowsills had a layer of dust. The next day we asked the reception about housekeeping and they had to check whether our room included housekeeping !!!??? - so check when u make the booking. This was included but when we returned that evening, our room / apt appeared half done eg. Dirty towels removed but not replaced, new pillow cases placed by bedside tables, dead insects still on window sills!! The location was great and I cannot fault the quality of the room/ apt with its finishings and comfort of the beds.
Stayed 3 nights in Feb 2024

6/10 Okay

Douglas

Stayed 3 nights in Feb 2024

10/10 Excellent

louise

Liked: Cleanliness, property conditions & facilities
The room and view were amazing . There is construction going on but this did not impact our stay again. We wished we could stay longer.
Stayed 1 night in Feb 2024

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great view Very clean Comfy beds Beautiful new renovation Convenient shuttle bus to town
Stayed 7 nights in Jan 2024

10/10 Excellent

QI

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

abdullah

Disliked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Ella

Stayed 1 night in Jan 2024