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Catalonia Playa Maroma – All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Maroma Beach

Photo gallery for Catalonia Playa Maroma – All Inclusive

On the beach, white sand
6 restaurants, lunch, dinner served; Italian cuisine
Outdoor pool
Aerial view
On the beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • Pool
  • Housekeeping
The current price is AU$670
includes taxes & fees
1 Mar - 2 Mar

Explore the area

Map
Carretera Federal 307 Km.306-250, Maroma, Playa del Carmen, QROO, 77710
  • Paradise Beach
    ‪1 min walk‬
  • Maroma Beach
    ‪1 min walk‬
  • Virgen Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Privileged Superior

Privileged Superior

Privileged Superior

Highlights

Balcony
Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance Deluxe

Privileged Romance Deluxe

Privileged Romance Deluxe

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Suite

Privileged Suite

Privileged Suite

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privileged Romance

Privileged Romance | View from room

Privileged Romance

Highlights

Balcony
Air conditioning
Pillow menu
Blackout curtains
Pillow-top bed
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Suite Ocean View & Swim Out

Privileged Suite Ocean View & Swim Out

Privileged Suite Ocean View & Swim Out

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 116.4 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Deluxe Room

Premium Deluxe Room

Premium Deluxe Room

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Minibar
  • 38 sq m
  • Sleeps 1
  • 1 King Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1692)
The price is AU$846
for 1 room
includes taxes & fees
8 Mar - 9 Mar
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Catalonia Playa Maroma – All Inclusive. Within steps you'll find Maroma Beach and Paradise Beach. Highlights at this beachfront property include 6 restaurants, 3 bars/lounges and a full-service spa. .A relaxing visit to Alegría SPA can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, El Pajarito, is open for lunch and dinner. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, outdoor swimming pool and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 4-property class Maroma property, attractions include Cirque du Soleil Boutique at Vidanta Riviera Maya and Tres Rios Ecopark.

What's nearby

  • Paradise Beach - 1 min walk
  • Maroma Beach - 1 min walk
  • Playa Paraiso Golf Course - 7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive
  • Tres Rios Ecopark - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪La Laguna - ‬9 min drive
  • ‪Snake Bar At Iberostar Maya - ‬13 min drive
  • ‪Alberca - Pool - Bar - ‬14 min drive
  • ‪Restaurante el Tapatío - ‬10 min drive
  • ‪Restaurante el Rancho - ‬13 min drive

About this property

Catalonia Playa Maroma – All Inclusive

Family fun on the beach, with outdoor pool, near Maroma Beach
Catalonia Playa Maroma – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Catalonia Playa Maroma – All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a hot tub are also featured at the family-friendly Catalonia Playa Maroma – All Inclusive. Free self parking is available.

This 4-star Playa del Carmen property is smoke free.

  • 404 guestrooms or units
  • 3 levels
  • 6 buildings
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Catalonia Playa Maroma – All Inclusive offers 404 accommodations with minibars and a safe. Rooms open to balconies. This Playa del Carmen property provides complimentary wired and wireless Internet access.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Alegría SPA has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Ayami
  • El Pajarito
  • Grill
  • Toscana

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Catalonia Maroma
Catalonia Maroma Privileged
Catalonia Privileged
Catalonia Privileged All Inclusive
Catalonia Privileged Maroma
Catalonia Privileged Maroma All Inclusive All-inclusive property
Privileged Maroma
Catalonia Playa Maroma Del Carmen
Catalonia Playa Maroma Hotel Playa Del Carmen
Catalonia Privileged Maroma All Inclusive Playa del Carmen
Catalonia Privileged oma Incl
Catalonia Privileged Maroma All Inclusive
Catalonia Playa Maroma – All Inclusive Playa del Carmen
Catalonia Playa Maroma – All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Catalonia Playa Maroma – All Inclusive?

Catalonia Playa Maroma – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Catalonia Playa Maroma – All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Catalonia Playa Maroma – All Inclusive on 1 Mar 2025 start from AU$665.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Catalonia Playa Maroma – All Inclusive?

Yep, Catalonia Playa Maroma – All Inclusive has a free self car park.

Are there any beaches close to Catalonia Playa Maroma – All Inclusive?

Yep, Catalonia Playa Maroma – All Inclusive is a short 1-minute walk from Maroma Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Catalonia Playa Maroma – All Inclusive?

Yep, Alegría SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Catalonia Playa Maroma – All Inclusive have a pool?

Yep, and guests recommend it! Catalonia Playa Maroma – All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Catalonia Playa Maroma – All Inclusive?

Catalonia Playa Maroma – All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Catalonia Playa Maroma – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Catalonia Playa Maroma – All Inclusive.

Is Catalonia Playa Maroma – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Catalonia Playa Maroma – All Inclusive is a hit with families.

Does Catalonia Playa Maroma – All Inclusive serve breakfast?

Yeah, complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Catalonia Playa Maroma – All Inclusive?

No, Catalonia Playa Maroma – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Playa Maroma – All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Catalonia Playa Maroma – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Catalonia Playa Maroma – All Inclusive?

No, pets are not allowed.

Catalonia Playa Maroma – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1004 reviews
Rating 8 - Good. 257 out of 1004 reviews
Rating 6 - Okay. 110 out of 1004 reviews
Rating 4 - Poor. 61 out of 1004 reviews
Rating 2 - Terrible. 42 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Liked: Staff & service, property conditions & facilities
The property and the hotel were very nice, great stuff service, rooms very clean. Personnel excellent. Food was good. The only thing that really bother me were the couti animals. They are a plague, jumping all over getting food or your purse. Also air conditioning in the restaurants were poor. I recommend Catalonia if you don’t care about the coutis.
Stayed 7 nights in Nov 2024

8/10 Good

Quynh

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

Melvin

Travelled with partner
Liked: Staff & service
My wife and I enjoyed the beach, it was our favorite part of the trip. The staff were very nice and helpful. The restaurant were nice but overall limited in what they served. They buffet was good but after a few days the food was all the same. Our room, was ok. It had no hot water. The hot water was luke warm at best. And the water pressure was very weak. As far as entertainment, it was lacking at night. I will admit we were bored after eating and nothing to do on certain nights. The wildlife, they were annoying. One day they attacked my wife's plate of food. Not happy about that. Overall the beach was amazing and relaxing asnwell as the pool area. Its what we needed a nice getaway. The staff were great. Helped us with taxi service into the city. I do wish the overall resort was bigger with more to do.
Stayed 9 nights in Nov 2024

10/10 Excellent

TUSHAR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out. Evening Entertainment could be better
Stayed 4 nights in Nov 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the Catalonia Maroma hotel from October 27 to November 1. We booked a VIP room with a sea view and pool, for which we paid a considerable amount of money. But when we arrived they were on the third floor and it was inconvenient not to have an elevator. The hotel offered us a single room without considering what we had paid. They say that Expedia is the one that should reward us, but I think they did not make an effort to find a room equivalent to the price.
Stayed 5 nights in Oct 2024

4/10 Poor

Dhrupad

Stayed 7 nights in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Ali Ghazi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Donny Ortiz, Reading

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great; my only concern is that the AC only goes down to 22°C, and some days it feels hotter than others. Otherwise, everything is wonderful, and the staff is great.
Stayed 7 nights in Oct 2024

10/10 Excellent

Mark

Stayed 7 nights in Aug 2024

8/10 Good

Joe, Wellington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort mainly for the beach. No rocks anywhere. Pool was great, room was great. Most of the food was great. It's a quiet resort which is fine as we mostly relax. Swim up bar...... Also great. Watch out for the coati's, guard your food if eating outside or they'll take anything they want!
Stayed 5 nights in Oct 2024

6/10 Okay

Tricia

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice,green place. Beautiful beaches
Stayed 8 nights in Oct 2024

8/10 Good

Mariya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at Catalonia Playa Maroma. The first stay was in a Privileged Superior room which gives you the option of having 2 large beds but is not fully updated, just refreshed (bathroom and floors are still old). This time we stayed in a Privileged Suite. On Expedia it says you can get King bed or 2 double, that is not true. Because it's a suite, it doesn't have room for two double bed. There is the bedroom section with a kind bed and the "living room" area with a pullout sofa. For our two kids, 4 and 6, the sofa was adequate. If you have 2 teens, that pullout sofa will be uncomfortable and you're better off selecting a Privileged Superior room. Being Privileged puts you in Buildings 5 or 6 closest to the pool/beach/specialty restaurants and access to Bloved restaurant. Pro: For the money, this resort has everything you need. Big buffet, good specialty restaurants especially Italian and Steakhouse. Bloved- this time the food was disappointing, however, last stay it was delicious. Hibachi is standard, the apps are really small and the dessert is odd, but the showmanship was great! THE STAFF AT THE RESORT IS ABSOLUTELY WONDERFUL. Everyone was helpful, kind, attentive. Beautiful beach with NO ROCKS and absolutely gorgeous well-maintained grounds. Cons: Even the renovated suite bathroom has mold. Coatis steal your food/drinks the second you put it down. Pool has loud music all day so couldn't nap in Building 6. No evator so if mobility issues ask for 1st floor.
Stayed 5 nights in Oct 2024

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel. The property is beautiful, we loved seeing all the animals. Our room was clean and the housekeepers always did a great job. The pools were nice/clean and we never had issues with finding chairs. Our favorite thing was the beach. It was STUNNING, so so beautiful. The sand was soft and calm, crystal clear water. The staff was great, very accommodating, especially with helping use find food options for our child with autism. All the staff was friendly and welcoming. We would recommend this hotel to anyone.
Stayed 5 nights in Aug 2024

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities
Second time here, surprisingly more children in mid September than Xmas break which was not my thing. Love Maroma beach, but next time will be going adults only. When dining parents babysit their kids with videos on an iPad with the volume turned up so high that it can be heard from the other end of the restaurant over the restaurant music and it disrupts the dining experience for everyone around them and the managers will not do anything to address the disturbance, or to turn the volume down, that is a problem. I understand a resort being family, friendly, but it shouldn’t be family friendly at the exclusion of the enjoyment of all other patrons. Additionally, there was a woman who was smoking perpetually at the pool and the hotel security spoke with her repeatedly, but did nothing to remove her. She argued that she paid “x” dollars to be there and she was damn well going to smoke if she wanted to. Security and management did not handle this well at all, they did nothing to reinforce their policies.
Stayed 7 nights in Sep 2024

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Mary Theresa, Mississauga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The first day we didn’t get a room assigned to us properly so that was a hassle but worse were little raccoon things running around. One of the members of trip got bit by one and needed rabies shot!!! She was only carrying coffee when it attacked her and another group member got attacked while trying to eat!! We had to eat in the pool or inside to avoid them it was quite scary and none of the other resorts near us had as many of them roaming around. I wouldn’t recommend staying here if you have children because of the animals. Other than that it was a nice property and the food was fantastic. I had no problems booking at any of the restaurants.
Stayed 4 nights in Oct 2024

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very friendly. The food was good. Customer service was a little off and confusing. I was attacked on my last day by one of those critters when I was trying to have my coffee outside the coffee bar and bitten now I need to go get stitches and rabies shot I will never be returning, the time I was there, you could never sit down and enjoy anything outside food or drink wise those animals they are out of control
Stayed 7 nights in Oct 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Towfiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

MATTHEW DWIGHT

Travelled with partner
Cons first about the property: air conditioning unit in the rooms, not the greatest, rooms could use a renovation, slightly old and dinged up. You can never get a wash cloth unless it’s an act of God. We even tipped our maid $10 per day and still couldn’t get wash clothes. Room refrigerator kept items at about 60°. They definitely need new refrigerators. Property alcohol is definitely not namebrand. They for sure refill bottles with whatever. Shower super bad design and lets water out of shower. Roof leaks in various spots in the main lobby. They definitely need a new roof. Food trucks by pool are just stupid. Open up the Mexican restaurant and serve Mexican food there instead of crêpes. Just let people get tacos during the day from a taco bar. The only way you can get food during the day of any quality is to walk all the way back to the main lobby and go to the buffet. And people need to stop feeding the animals because they are a nuisance, cute, but very annoying. At another resort called Occidental Xcarete they never feed the animals and they don’t have any issues. The staff needs to stress this to people like they do at Occidental. Pros: Staff is great in all ways. Food was very good, no complaints. Pool was good, beach is really awesome in every way. The pool on the beach made everything really fun. Would I go back? Probably not because the property needs to be updated. But if you really like the beach in the pool, it’s definitely a great resort for that.
Stayed 6 nights in Oct 2024

10/10 Excellent

Aleksandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful & friendly
Stayed 7 nights in Sep 2024

10/10 Excellent

Jerzy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 14 nights in Sep 2024