6/10 Okay
Charmaine
Travelled with family and small children, Travelled with partner
13 Nov 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price was right. Room was bright very bright like at 5a.m in the morning a blockout blind on glass would help. Also Venetian blinds don't cut the outdoor light directly out the window.The bed being in full view of main door which opens outwards doesn't afford privacy at times.The shower head is not central in the shower which makes it difficult to get under the water. I feel for the price charged and the clear high occupancy rate there is a strong lack of maintenance.The pool as cloudy n very murky with a large amount of tree waste in both pools. As for the waterpark the slip proof mat was removed on the two decks over 2 years ago when my grandaughter was hurt it has been replaced with thin grit like paper. There appears to be sharp edges in the big green slides as my 2 grandaughters have suffered cuts to there fingers on 2 seperate visits over the last year.We have had numerous stays here in last 2 years in various accommodation which messages have been left (but no response) about issues that need attention.These range from dodgy mattresses leaking taps leaking gas uncovered inspection sites on a spa pump in a unit.Doors that you need to be a contortionist to get in the shower.There appears a lack of sensible security as windows have a piece of dowel to hold them shut and lots of broken window mesh.I realise the bats n birds are an issues but most cabins outside are really bad.I hope this goes where needed as this is an amazing place with so much potential
Charmaine
Stayed 1 night in Nov 2024