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Hotel X Toronto by Library Hotel Collection

4.5 star property
Luxury Toronto hotel connected to the convention centre, a quick walk to Exhibition Place
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel X Toronto by Library Hotel Collection

Outdoor pool, a heated pool, open 7:00 AM to 11:00 PM, pool loungers
Exterior
Junior Suite, 1 King Bed with Sofa bed
Lobby
Boating

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Gym
  • Spa
  • Parking available
  • Restaurant
  • Bar
    Bar

Explore the area

Map
111 Princes' Boulevard, Toronto, ON, M6K 3C3
  • Enercare Centre
    1 min walk
  • Exhibition Place
    6 min walk
  • Ontario Place
    6 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City)
    9 min drive

Room options

View all photos for Signature Room, 2 Queen Beds

Lake view

Signature Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 60 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 72 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Corner

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio, 1 King Bed with Sofa bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Luxury Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$234
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includes taxes & fees
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About the area

Toronto

Hotel X Toronto by Library Hotel Collection puts you in the heart of Toronto, connected to the convention centre and within a 20-minute stroll of Exhibition Place and Ontario Place. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Guerlain Spa can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the steam room. The restaurant, ROSES Cocina, is open for breakfast, brunch, lunch and dinner. Valerie is the hotel's own rooftop bar, serving drinks along with dinner and light fare. Enjoy the 4 indoor tennis courts, outdoor swimming pool and 24-hour gym plus access to a driving range. 60000 square feet (5574 square metres) of event facilities include 14 meeting rooms and a conference centre, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free area shuttle. .With a stay at this 4.5-property class Old Toronto hotel, you'll be 2.2 km (1.3 mi) from Rogers Centre and 2.5 km (1.5 mi) from CN Tower.

What's nearby

  • Exhibition Place - 6 min walk - 0.6 km
  • Rogers Centre - 3 min drive - 2.4 km
  • CN Tower - 3 min drive - 2.6 km
  • Ripley's Aquarium of Canada - 3 min drive - 2.7 km
  • Scotiabank Arena - 4 min drive - 3.5 km

Getting around

  • Fleet St At Strachan Ave Stop - 5 min walk
  • Exhibition Station - 10 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 24 min drive

Restaurants

  • ‪Skyline Lounge - ‬13 min walk
  • ‪Food Building - ‬11 min walk
  • ‪American Express Lounge - ‬10 min walk
  • ‪Tim Hortons - ‬16 min walk
  • ‪Wendy's - ‬10 min walk

About this property

Hotel X Toronto by Library Hotel Collection

Luxury Toronto hotel connected to the convention centre, a quick walk to Exhibition Place
Hotel X Toronto by Library Hotel Collection offers its guests a full-service spa, indoor tennis courts, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

14 meeting rooms and coworking spaces are available. Event space at this hotel measures 60000 square feet (5574 square metres) and includes a conference centre. A 24-hour health club, a rooftop terrace, and spa services are also featured at the luxury Hotel X Toronto by Library Hotel Collection. A free area shuttle within 5 kilometres is available. For a fee, parking is available.

This 4.5-star Toronto hotel is smoke free.

  • 1 building
  • 404 guestrooms or units
  • 30 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 60000 sq ft of conference space
  • 5574 sq. m of conference space
  • Built in 2018
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Hotel X Toronto by Library Hotel Collection offers 404 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and espresso makers. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and laptop-compatible safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guerlain Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Hungarian, Italian, Korean, Lithuanian, Polish, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle up to 5 kilometres
  • Area shuttle
  • Parking on site (CAD 35 per night; includes in/out privileges)
  • Valet parking on site (CAD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; CAD 10 to 36 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe X
  • ROSES Cocina
  • Valerie

Family friendly

  • Arcade/game room
  • Children's books
  • Free area shuttle
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Computer station
  • Conference centre (60,000 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • On a lake
  • On the boardwalk/promenade
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Billy Bishop Toronto City Airport only.

Access methods

Staffed front desk

Pets

  • Pets: CAD 100.00 per accommodation, per week
  • Weight limit: 25 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 36 per person
  • Self-parking fee: CAD 35 per night (in/out privileges)
  • Valet parking fee: CAD 50.00 per night (in/out privileges)
  • Pet fee: CAD 100.00 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel X Toronto Library Hotel Collection
Hotel X Library Hotel Collection
X Toronto Library Collection
X Library Collection
Hotel X Toronto by Library Hotel Collection Hotel
Hotel X Toronto by Library Hotel Collection Toronto
Hotel X Toronto by Library Hotel Collection Hotel Toronto

Frequently asked questions

What is the cancellation policy at Hotel X Toronto by Library Hotel Collection?

Hotel X Toronto by Library Hotel Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel X Toronto by Library Hotel Collection?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel X Toronto by Library Hotel Collection on 8 Dec 2024 start from AU$424.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel X Toronto by Library Hotel Collection?

Yep, Hotel X Toronto by Library Hotel Collection has a self car park with in/out privileges for CAD 35 per night.

Are there any beaches close to Hotel X Toronto by Library Hotel Collection?

The closest beach to Hotel X Toronto by Library Hotel Collection is Sugar Beach (3.8 km).

Is there a spa on site at Hotel X Toronto by Library Hotel Collection?

Yep, Guerlain Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hotel X Toronto by Library Hotel Collection have a pool?

Yep, and guests love it! Hotel X Toronto by Library Hotel Collection has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 11:00 PM.

What luxury perks are available at Hotel X Toronto by Library Hotel Collection?

Hotel X Toronto by Library Hotel Collection features a heated pool, a full-service spa and a 24-hour health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hotel X Toronto by Library Hotel Collection a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel X Toronto by Library Hotel Collection.

Is Hotel X Toronto by Library Hotel Collection family-friendly?

You bet! With amenities such as children's meals and supervised childcare, as well as children's books and childcare services in the guestrooms, it's no surprise that Hotel X Toronto by Library Hotel Collection is a hit with families.

Does Hotel X Toronto by Library Hotel Collection serve breakfast?

Yeah, cooked-to-order breakfast is offered weekdays between 6:30 AM and 11:00 AM and on weekends from 6:30 AM to noon.

Is there a free airport shuttle available at Hotel X Toronto by Library Hotel Collection?

No, Hotel X Toronto by Library Hotel Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel X Toronto by Library Hotel Collection?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel X Toronto by Library Hotel Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel X Toronto by Library Hotel Collection?

Furry friends are welcome at Hotel X Toronto by Library Hotel Collection, with food and water bowls on offer. Just so you know, there's a weight limit of up to 11 kg per pet.

Hotel X Toronto by Library Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1230 out of 1620 reviews" "
Rating 8 - Good. 226 out of 1620 reviews" "
Rating 6 - Okay. 90 out of 1620 reviews" "
Rating 4 - Poor. 38 out of 1620 reviews" "
Rating 2 - Terrible. 36 out of 1620 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liuda

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2024

8/10 Good

Joan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was expecting a spectacular hotel for the price, but it was inly average
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

marnie

Travelled with family
Stayed 1 night in Aug 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Great locations and easy parking.
Stayed 1 night in Aug 2024

10/10 Excellent

Steven Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch. Very polite and courteous!
Stayed 3 nights in Aug 2024

10/10 Excellent

Candace

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee in room, the room, all of the sport amenities...wonderful.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an exceptional place to stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Bridgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool
Stayed 1 night in Aug 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great views. Staff hooked me up with another room right away when mine wasn’t available on arrival.
Stayed 1 night in Jul 2024

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great . But if we pay for a room with a view, at least clean the windows. Almost $700 a night taxes in and you look out of filthy windows. Otherwise we had fun.
Stayed 1 night in Aug 2024

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourself very much very clean and the staff its great also so many things to do near by great hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Kristian

Stayed 1 night in Aug 2024

10/10 Excellent

Riccy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent places to stay!!
Stayed 1 night in Aug 2024

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with many features. I recommend everyone stay here at least once in their life.
Stayed 3 nights in Aug 2024

10/10 Excellent

Cristin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so amazing!
Stayed 1 night in Aug 2024

10/10 Excellent

Sandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel - customer service was excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely decorated. There was a great view of the water. The roof top pool was amazing. The location on CNE grounds was exceptional. We will definitely return when seeing an Argos game or an event at Budweiser stadium.
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geeat location
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there because it was convenient 10 minute walk across the street to the Budweiser Stage for a concert. The CNE was also running and we entered with our concert tickets. The staff at the hotel were very friendly and check in and out was easy. Our room was very nice, beds were comfortable and the view of Lake Ontario and the island airport was beautiful. Working the light switches in the room was complicated but by pushing different switches the bathroom light eventually came on. The food was ok and expensive for what we got, although the service was very good and the servers were friendly and helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Sheena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic, nice view either side, great hospitality, underground parking, walking distance to our venue & great night sleep
Stayed 1 night in Aug 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreams do come true
I really enjoyed my stay and overlooking the lake was always a dream for me and I was grateful that the room was made available to me and made my dream come true. Only thing I found was that the doors to the rooms are very loud, I closed mine slowly so as not to cause that and ofcourse the alarm going off at 3:30 am which I understand cannot be helped and I do hope it was nothing serious. All in all I luved it there and especially my time at the CNE.
Stayed 2 nights in Aug 2024

10/10 Excellent

claudio

We left some stuff on our room and there is no one helping us with anything total disappointment about those hotel of 5 stars
Stayed 1 night in Aug 2024

6/10 Okay

Rodolfo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was far from smooth. Took over 30 minutes. (Issue with credit card machine, issue identifying rewards level, issue with card deactivating) Stay included, needing security to resolve elevator issue 4am ish alarm.. where guests on higher floors exited hotel for almost an hour...standing outside in the cold) Manager or guest services did not check in on us.
Stayed 1 night in Aug 2024