2/10 Terrible
francois
Travelled with family
18 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst nightmare rental i've ever had!
First all we did not slept there, we did not wanted to risk our health or infect our house upon return. When we arrived at the room, i went to the bathroom, toilet paper roll was almost empty, when i reached under the sink, the TP roll was stuck to the bottom of the cabinet, i pulled it and a dozen of cockroaches fled from it, the roll is full of bug eggs. Upon better examination, there was 2 other toilet paper roll above the sink on a shelve near the light, this tells me the owner knows about this issue.
I called them around 6:30 PM, the manager was not there, told me i would receive a call back same day and at 11:30 pm i decided to drive back to MTL overnight. I tried to speak to a manager for 2 weeks and he was never available even when i called back at the time they told me to call back.
I was never able to get a full refund, they offered 25%... its insulting! There was dust and hair behind the toilet, i squashed 1 of the cockroaches, there has been some water damage and never properly cleaned it.
This was the dirtiest rental i've had in my lifetime, i can't believe they rent this, that place is to avoid completely.
note: this was an appartment rental.
I would give minus stars if i could, they should not be allowed to rent and have an hotel license. There was a time where Hotel.com would only get good stays buts it looks they do not filter anymore!
francois
Stayed 1 night in Oct 2024