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Copal Tulum Hotel

4.5 star property
Luxury Tulum hotel in Zama with 2 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Copal Tulum Hotel

2 outdoor pools, open 7:00 AM to 9:00 PM, pool loungers
Premium bedding, down duvets, memory-foam beds, minibar
Terrace/patio
Terrace/patio
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Gym
The price is AU$333
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Hospital de Tulum
    18 min walk
  • Dos Aguas Park
    3 min drive
  • Tulum National Park
    3 min drive
  • Tulum, Quintana Roo (TUY)
    13 min drive

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 154 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 122 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 90 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 108 sq m
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

Highlights

Deck/patio
Garden
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 95 sq m
  • Sleeps 3
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace, Garden View

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace, Garden View

Highlights

Deck/patio
Garden
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Memory foam bed
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 214 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 288 sq m
  • Sleeps 3
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 165 sq m
  • Sleeps 3
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 215 sq m
  • Sleeps 3
  • 1 King Bed, 4 Single Beds and 1 King Sofa Bed

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Exterior

Naala Tulum

Pool
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (431)
The price is AU$402
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Naala Tulum

About the area

Tulum

A luxury stay in Tulum awaits you at Copal Tulum Hotel. You'll be 4.7 km (2.9 mi) from Tulum Beach and 4.7 km (3 mi) from Tulum Mayan Ruins. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Healing Spot can include deep-tissue massages, body scrubs and facials along with aromatherapy and mani/pedis. The delicatessen, Copal, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym and pool loungers as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available daily between 7:30 AM and 11:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Zama hotel include Sian Ka'an Biosphere Reserve and Playa Paraiso.

What's nearby

  • Tulum National Park - 3 min drive
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 111 min drive

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Rossina Cafe - ‬8 min walk
  • ‪La Parrillada Tulum - ‬16 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

Luxury Tulum hotel in Zama with 2 restaurants
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

What is the cancellation policy at Copal Tulum Hotel?

Copal Tulum Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Copal Tulum Hotel?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on 5 Jan 2025 start from AU$332.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Copal Tulum Hotel?

Yep, Copal Tulum Hotel has a free self car park.

Are there any beaches close to Copal Tulum Hotel?

The closest beach to Copal Tulum Hotel is Tulum Beach (6.4 km).

Is there a spa on site at Copal Tulum Hotel?

Yep, The Healing Spot is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Copal Tulum Hotel have a pool?

Yep, and guests love it! Copal Tulum Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Copal Tulum Hotel?

Copal Tulum Hotel features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with memory foam beds, premium bedding and late-night room service.

What makes Copal Tulum Hotel a romantic place to stay?

Couples spa treatments and garden-view dining, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Copal Tulum Hotel.

Does Copal Tulum Hotel serve breakfast?

Yeah, cooked-to-order brekkie is available daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Copal Tulum Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Copal Tulum Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Copal Tulum Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Copal Tulum Hotel?

No, pets and service animals are not allowed.

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 863 reviews" "
Rating 8 - Good. 139 out of 863 reviews" "
Rating 6 - Okay. 59 out of 863 reviews" "
Rating 4 - Poor. 50 out of 863 reviews" "
Rating 2 - Terrible. 67 out of 863 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Beyonce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, but the room I had paid for was so small in person but only the picture it looked so big and spacious, I had to pay more money at the property to get another room
Stayed 4 nights in Sep 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing from the first day until the end! I even extended my stay twice! Very relaxing atmosphere in the jungle. The two on-site restaurants serve incredibly cuisine as well. The entire staff was very professional, helpful & accommodating! The hotel is in the jungle which loved but still close to everything you want to see or need. Huge thank you to Mariana, Ivy, Selina and the property manager Paola for making this trip unforgettable! I already can’t wait to return and spread the word about the amazing Copal Tulum hotel! Mahalo from Hawaii
Stayed 1 night in Sep 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s amazing and the staff is extremely friendly and polite, both pools were incredible, and mini jungle they have inside of the hotel makes it even better, one of the best hotels I’ve ever stayed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and restaurant were very beautiful. The room was pretty good but the bathroom needs a bit of TLC. I would have liked for the scooters, bikes and tours offered by the hotel to be a bit cheaper. You can find much cheaper options nearby. We didn’t like Tulum very much, it was too expensive and touristy but we were glad we could come back to a nice hotel and relax in the pool.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Cristal Martinez, Chicago

Stayed 5 nights in Aug 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Copal Tulum has a beautiful junglesque, plantiful, eco friendly, earthy feel. We had a studio with garden pool. It was v spacious for two people. The decor was lovely and tiki. The pool out the backyard was just ok - not super inviting. It would have been nice if it was heated. There were a good few mosquitoes in the room - I'm guessing that due to the natural surrounding environment. The overall feel is lovely and relaxing with no sound pollution. The top floor pool was v relaxing at night. The restaurants were limited and while good and have a gorgeous feel are v expensive. Prepare to spend 100$ for a dinner for two (2 main courses, 1 side, a drink, water and tip). The staff are warm and humble and very easy to ask any questions and suggest things. The road to the hotel is a bit scary. On the first night the taxi brought us down a side road that was uneven, very ramshackle and kind of scary as it had no street lights. We took taxis everywhere (which will add up and vary in cost depending on the driver) but I'm sure you could walk 15 mins or bike to a restaurant up the road if you feel confident enough. Overall - for the price it was a lovely, unique stay! The hotel suggested a trip to a protected beach reserve at alito hotel. It was a gorgeous beach with v calm water, very clean and no one bothers you. What they don't tell you in advance is that you have to pay a fee to enter the reserve & 1000 pesos to rent a cabana but you get a meal and two drinks (great value though!)
Stayed 3 nights in Sep 2024

10/10 Excellent

Dariane

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely would stay here again. Amazing experience!
Stayed 4 nights in Jun 2024

10/10 Excellent

Elder, Charlotte

Stayed 2 nights in Aug 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here a million times. Loved the staff and all the amenities and how close we were to the beach. Perfect getaway
Stayed 5 nights in Aug 2024

10/10 Excellent

Patrianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best and most organized hotel ! From the excursions to the transportation and customer service.They made me feel more at ease especially with everything going on at mexico. Everyone is helpful and they really try their best to make you comfortable. The hotel apartment is beautiful and it captures the essence of nature. The pool is great ! I had no bed bugs and the wifi is decent for the basics. I loved everything about the hotel. The location is perfect and next to restaurants and the activity. I recommend everyone yo come here , they will provide you a list of excursions including the transportation, spas and whole bunch of other things so you can have a fun time. COPAL TULUM is the BEST❤️
Stayed 4 nights in Aug 2024

10/10 Excellent

Deshawn

Stayed 4 nights in Jun 2024

10/10 Excellent

Lyndell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience
Stayed 2 nights in Aug 2024

10/10 Excellent

Shamelia

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint was that the room wasn’t ready at 3pm check in. But if I’m ever back in Tulum. I’ll stay there again
Stayed 4 nights in Aug 2024

8/10 Good

Lola

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ella

Travelled with group
Liked: Staff & service, room comfort
Great stay
We had a lovely stay, and we did extend. We arrived in the evening after an 11 hour flight and we checked in very quickly. The hotel has two restaurants which do amazing food, and have great service. The apartment was spacious, however we found that the bathroom and kitchen utensils were not adequately cleaned. We assumed it was an oversight and thought it would be rectified during daily room service, which it was not, so we had to request additional cleaning. Apart from this the room was safe and secure. Please note that as beautiful the grounds are, it is in a jungle setting and the mosquitos are relentless. It didn’t bother us as we are from countries where we are in frequent contact with tropical species. So if you find a frog in your private pool, the grounds people are happy to relocate them. The overall service is from the concierge is great, they are friendly and helped us booked tours and gave suggestions of authentic restaurants. Would I stay there again- absolutely!
Stayed 3 nights in Jun 2024

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property that is very tranquil and serene.
Stayed 4 nights in Aug 2024

10/10 Excellent

Pedro, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Heriberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We need washer machine or laundromat area, is a suggestion.
Stayed 3 nights in Jul 2024

4/10 Poor

Samantha

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I booked the most expensive room and it had bed bugs. I woke up with over 36 bites all over my body when I alerted the staff they acted as if they didn't know about the problem until I told them I had photos. Then the story changed. I tried to allow them to make things right but unfortunately they blamed the pesticide company! There was loud construction being done every day. It was just not the experience I was looking for in a vacation. I would recommend a hotel closer to the beach with better reviews and food choices.
Stayed 3 nights in Jul 2024

10/10 Excellent

Linden F

Stayed 3 nights in Jul 2024

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Sasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience once you walk in to the hotel's interiors, it transports you to a lush atrium jungle environment.
Stayed 2 nights in Jul 2024

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Copal is Special
This is our 2nd time staying in Copal and again this boutique hotel did NOT disappoint. Everything was wonderful especially the customer service. Hurricane Beryl was heading towards the Cancun-Tulum area but the reassurance that this team gave was unmatched. I am very grateful for them and will be back again in the future.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place- magical at night with great lighting. Room was spacious and well stocked, full kitchenette. Friendly staff and beautiful pools. Reasonable prices at restaurant. Only complaint for all of Tulum is the lack of public transport- you are limited to taxi, scooter or bike- no ride sharing services or public systems.
Stayed 1 night in Jul 2024