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Hotelito Azul

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Hotelito Azul

On the beach, white sand, free beach cabanas, sun-loungers
Oceanfront Villa | Terrace/patio
2 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, free pool cabanas, pool loungers
Garden View Villa | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Housekeeping
The current price is AU$777
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪19 min walk‬
  • Playa Paraiso
    ‪14 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪54 min drive‬

Room options

View all photos for Ocean Front Suite

Ocean Front Suite | View from room

Ocean Front Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanfront Villa

Oceanfront Villa | View from room

Oceanfront Villa

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Blackout curtains
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Villa, Private Pool, Mezzanine

Grand Villa, Private Pool, Mezzanine | Terrace/patio

Grand Villa, Private Pool, Mezzanine

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private outdoor hot tub
Air conditioning
Free cots/infant beds
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Ocean View Suite

Ocean View Suite

Ocean View Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 Bedroom, Terrace

Luxury Room, 1 Bedroom, Terrace | View from room

Luxury Room, 1 Bedroom, Terrace

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Villa

Garden View Villa | View from room

Garden View Villa

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanview Villa

Oceanview Villa | Terrace/patio

Oceanview Villa

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Tulum

A luxury stay in Tulum awaits you at Hotelito Azul. You'll be steps from Tulum Beach and 4.8 km (3 mi) from Playa Paraiso. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and 2 poolside bars. .A pampering day can include deep-tissue massages, hot stone massages and mani/pedis. The restaurant, Olivia, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and free pool cabanas. Business amenities include limo/town car service and coworking space. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 8:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free parking nearby, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera hotel include Tulum National Park and Sian Ka'an Biosphere Reserve.

What's nearby

  • Tulum Beach - 1 min walk - 0.2 km
  • Ven a la Luz Sculpture - 19 min walk - 1.6 km
  • SFER IK - 2 min drive - 1.8 km
  • Tulum Mayan Ruins - 13 min drive - 8.7 km
  • Playa Paraiso - 14 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 101 min drive

Restaurants

  • ‪Checkpoint Ciao - ‬18 min walk
  • ‪Chambao - ‬10 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬17 min walk
  • ‪Taboo Beach Club - ‬10 min walk
  • ‪Ziggys Beach Club - ‬14 min walk

About this property

Hotelito Azul

Luxury hotel on the beach, with 2 outdoor pools
Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. After a day at the beach, cool off in one of the 2 outdoor swimming pools at Hotelito Azul and enjoy amenities such as a fitness centre.

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a rooftop terrace and a garden. You'll have access to the indoor pool and outdoor pool at a partner property.

This 5-star Tulum hotel is smoke free.

  • 35 guestrooms or units
  • 2 dining venues
  • 2 bars by the pool
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
Hotelito Azul offers 35 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries. Business-friendly amenities include desks and safes. Additionally, rooms include minibars and complimentary bottles of water. In-room massages, hypo-allergenic bedding and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Languages

English, Spanish

Similar properties

Exterior

Nomade Tulum

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.4 out of 5, Excellent, 633 reviews
The price is AU$786
includes taxes & fees
31 Mar - 1 Apr
Nomade Tulum

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 30 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 30 to 40 for adults and USD 30 to 40 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Agave
  • Olivia

Things to do

  • 2 outdoor pools
  • Art gallery
  • Beach yoga
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Books
  • Concerts/live shows
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Scooter/moped rentals

Family friendly

  • 2 outdoor pools
  • Access to nearby indoor pool
  • Free cot
  • In-room babysitting
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the beach
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 107.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 7.5 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30 to 40 for adults and USD 30 to 40 for children
  • Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 107.0 per day
  • Service fee: 7.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotelito Azul Hotel Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotelito Azul?

Hotelito Azul offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotelito Azul?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at Hotelito Azul on 20 Apr 2025 start from AU$722.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotelito Azul?

Yep, Hotelito Azul is a short 1-minute walk from Tulum Beach. Fun beach activities include yoga, surfing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Hotelito Azul?

There's no onsite spa, but this property does offer services like beachside massages.

Does Hotelito Azul have a pool?

Hotelito Azul has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

What luxury perks are available at Hotelito Azul?

Hotelito Azul features 2 poolside bars, 2 outdoor pools and free pool cabanas. All guestrooms come with memory foam beds and premium bedding.

What makes Hotelito Azul a romantic place to stay?

Beachfront dining and couples dining, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Hotelito Azul.

Is Hotelito Azul family-friendly?

You bet! With amenities such as 2 outdoor pools and a picnic area, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotelito Azul is a hit with families.

Does Hotelito Azul serve breakfast?

You bet, cooked-to-order brekkie is on offer daily between 8:00 AM and 1:00 PM.

Is there a free airport shuttle available at Hotelito Azul?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotelito Azul?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotelito Azul?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotelito Azul?

Cats and dogs are welcome at Hotelito Azul, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Hotelito Azul Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 574 reviews
Rating 8 - Good. 92 out of 574 reviews
Rating 6 - Okay. 43 out of 574 reviews
Rating 4 - Poor. 33 out of 574 reviews
Rating 2 - Terrible. 42 out of 574 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

karina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service staff was very nice and helpful. We had a pleasant stay.

2/10 Terrible

Chonsu

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First off, the moment you walk in, you’re greeted with a huge sniff of moldiness. Thats when i knew this isnt gna be good. They charge you for everything. The moment you arrive to check-in, you are charged a ‘service charge’ and a deposit hold. If they have my cc on file, why do they charge for deposit? Didnt make sense. Honestly, the place itself and the rooms felt dingy. I understand its the ‘jungleish vibe, and very hippyish’ but as far as sanitation -wise , didnt meet standards. Everything on this hotel is purely for aesthetic and all the amenities have no purpose. Its like the teemu version of a hotel that has potential with the right management/ownership who is willing to focus what people will pay for. Instead, this almost feels like a bait and switch. They bait you with aesthetic decor and picture by social media influencers but the quality falls significantly short. Please book elsewhere where you the price you’re paying for is what its worth. I dont mind paying $ for value but unfortunately this place is not a hit. All the staff on the property were super friendly and nice. The person who checked us in Marciano was friendly and accessible. During checkout, i guess the room i was staying in was missing a water bottle that was suppose to be in the room. They asked me about a glass water bottle … instead maybe offer a bottle of water to your guests as accommodation? Its hot as hell in the lobby and it smells moldy. Rubbed customer the wrong way.

10/10 Excellent

Gaudys Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to relax and enjoy quite time this is the place. The property and room were very cleaned and the staff is always willing to help with anything you need. I will go on vacation and stay here again. Just loved it.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nathan

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and right on the beach. But the room was advertised as ocean view which is the reason I picked the room and paid the premium but actually it has no ocean view.
Stayed 1 night in Nov 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying again. A home away from home
Stayed 3 nights in Nov 2024

8/10 Good

Anthony, Burien

Liked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Ashwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely pleased with our stay at Azul. The staff is friendly and attentive. Victor at the Agave restaurant deserves a special mention. You could call on him for food and drink suggestions, beach towels, sunscreen, and he would assist with a big smile and a great vibe. Overall, it was an amazing, pleasant, and relaxing experience.
Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel muy tranquilo y recomendable
Stayed 2 nights in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I had the most amazing stay here after booking a last minute night. All the staff were so attentive and can’t thank them enough - especially Abigail and the bar staff at the Oliva bar. WhatsApp groups were super helpful whenever I needed something. Thank you.
Stayed 1 night in Oct 2024

4/10 Poor

Darren, irvine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Stayed 6 nights in Oct 2024

10/10 Excellent

Josean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is beautiful
Stayed 2 nights in Oct 2024

10/10 Excellent

Kila, The Woodlands

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis, naucalpan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel perfecto para disfrutar y caminar Tulum. Habitacion en medio de la naturaleza y hotel a lado de la playa. El roof con alberca infinita, alberca pequeña ideal para niños y jacuzzi para disfrutar unas bebidas en la noche. Los jugos del desayuno riquisimos y todos las mañanas nos trajeron cafe caliente a la puerta.
Stayed 4 nights in Sep 2024

2/10 Terrible

Ryszard, Howard Beach

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They accused me for ripping off bed sheets but the bed sheets all ready was ripped off on the sims in two places. Beach lounges was a same thing from the sun, weather and oldest was started ripping of some we try to sit. Very unprofessional staff, very rude and limited food and drinks. They have only 1 beer kind of to chose , diner menu have only 3 menu course to chose and 2 appetizers. Very dirty place in the beach club and beach restaurant.
Stayed 2 nights in Sep 2024

10/10 Excellent

Julieta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Marisol, Painesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hole hotel and staff was wonderful. I love the pool and the guy who work there was really awesome pay attention to everything we need it 👍👍👍.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pablo

Stayed 4 nights in Aug 2024

2/10 Terrible

Edith Deyanira

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**DO NOT STAY IN THIS HOTEL** My partner and I went to Tulum for our 2nd anniversary, but our trip was disappointing. Despite being from Mexico, I was shocked by how underdeveloped Tulum is given the high prices. We booked through Expedia and, due to the hotel’s high transportation fees (6k and 8k MXN round trip, around $300/$400 USD), we decided to rent a car. At the hotel, we had to leave a $400 USD deposit—unlike any other hotel I've stayed at. We also had to sign a form for a $50 charge per lost beach towel, considering their poor condition, felt like extortion. Our room had several issues: the window didn't close properly, letting in wind and rain, and the AC barely worked, making the room hot and sticky. We had a terrible night's sleep. When I requested an iron and ironing board, they provided a small, dirty board and an old iron. Dinner was overpriced at $150 USD for two, including $25 for two juices. The food was mediocre. Complimentary coffee, which my husband found gross, was left outside our door in an old-looking basket. Due to the poor hotel experience and bad weather, we decided to leave early. The front desk refused a refund, even with the storm worsening. The staff showed no concern for guest safety. Expedia contacted the hotel on our behalf, but they still refused. In total, we spent $4k, with $2k on the hotel alone, I strongly advise against staying at this hotel. Our experience was terrible, and it’s disheartening to see such exploitation of tourists.

8/10 Good

Mariangel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Hotelito Azul is a ok hotel, expensive for the facilities. The staff is the best.
Stayed 3 nights in May 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite!

6/10 Okay

Rebecca

Travelled with family
Gym cannot be open until 8 am and that is very late When we have tours and family waiting for us
Stayed 2 nights in Jun 2024

2/10 Terrible

Kristen

Travelled with partner
If you’re considering Hotelio Azul, do yourself a favor and look elsewhere. To start off the check-in experience was an absolute disaster not to mention our room was not ready by the promised time. No worries, we opted to relax by the pool until we could check-in. We ordered two margaritas to only find out we were charged over $40 (USD) per margarita, coincidentally they only wanted to accept cash. It didn’t end here, on our final night in Tulum we opted to end the night early and planned to take a dip in the above-ground hot tub on the rooftop (side note, it closes the second the clock strikes 10 pm). Surprise-surprise, the heater was broken in the hot tub. The rooftop bar staff asked if they could make it up to us by offering us a beer, we accepted and then presented with a check for $16 (USD) for two Modelo’s. We asked if they could charge it to our room since we had no cash or cards in our possession which they refused. They literally followed me down to our room to collect payment for two beers that were originally offered to us free of charge. This place is criminal, if you think I’m joking, Google, “owner of Hotelito Azul Tulum”. I could continue detailing out our terrible experience but it’s more of the same. Do yourself a favor and spend your time and money anywhere else but here. Thankfully, we had only booked three nights at Hotelio Azul and for the rest of our vacation, we stayed at Casa Malca and had an absolutely amazing experience.
Stayed 3 nights in May 2024