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La Valise Tulum, member of Small Luxury Hotels

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for La Valise Tulum, member of Small Luxury Hotels

Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Master Suite
Master Suite
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Room service
  • Spa
The price is AU$1,862
includes taxes & fees
16 Jan - 17 Jan 2025

Explore the area

Map
Carretera Tulum-Boca Paila Km 8.7, Tulum, QROO, 77780
  • Tulum Beach
    1 min walk
  • Nü
    1 min walk
  • Tulum Bus Terminal
    11 min drive
  • Tulum, Quintana Roo (TUY)
    32 min drive

Room options

View all photos for Cenote Master Suite - Jungle Side

Cenote Master Suite - Jungle Side | Terrace/patio

Cenote Master Suite - Jungle Side

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Garden View Room

Garden View Room

Garden View Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite

Master Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
  • 66 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Suite Lower

Garden Suite Lower

Garden Suite Lower

Highlights

Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
Ceiling fan
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle Suite Upper - Jungle Side

Jungle Suite Upper - Jungle Side

Jungle Suite Upper - Jungle Side

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View Room - Jungle Side

Jungle View Room - Jungle Side

Jungle View Room - Jungle Side

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Suite Upper

Garden Suite Upper

Garden Suite Upper

Highlights

Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cenote Suite Lower - Jungle Side

Cenote Suite Lower - Jungle Side | Terrace/patio

Cenote Suite Lower - Jungle Side

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room | View from room

Junior Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite Lower - Jungle Side

Signature Suite Lower - Jungle Side

Signature Suite Lower - Jungle Side

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Upper

Beachfront Upper

Beachfront Upper

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Room

Beachfront Room

Beachfront Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 40 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite Upper - Jungle Side

Signature Suite Upper - Jungle Side

Signature Suite Upper - Jungle Side

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
Down duvet
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Our Habitas Tulum

Pool
Breakfast included
Spa
Free WiFi
4.6 out of 5, Wonderful, (314)
The price is AU$2,031
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Our Habitas Tulum

About the area

Tulum

A luxury stay in Tulum awaits you at La Valise Tulum, member of Small Luxury Hotels. You'll be 1.4 km (0.9 mi) from Sian Ka'an Biosphere Reserve and 5.6 km (3.5 mi) from Tulum National Park. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps. The restaurant, La Valise Restaurant, is open for breakfast, brunch, lunch and dinner. With 2 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find sunloungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Free continental breakfast is available daily between 8 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4.5-property class Zona Hotelera hotel include Temple of Doom and Tulum Mayan Ruins.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 18 min walk
  • Tulum National Park - 7 min drive
  • Tulum Mayan Ruins - 17 min drive
  • Playa Paraiso - 25 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 64 min drive

Restaurants

  • ‪Rosa Negra Tulum - ‬14 min walk
  • ‪Hartwood - ‬14 min walk
  • ‪La Taqueria - ‬2 min walk
  • ‪Arca - ‬13 min walk
  • ‪Wild - ‬8 min walk

About this property

La Valise Tulum, member of Small Luxury Hotels

Luxury hotel on the beach, with 2 outdoor pools
Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At La Valise Tulum, member of Small Luxury Hotels, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. Self parking is free.

This 4.5-star Tulum hotel is smoke free.

  • 22 guestrooms or units
  • 2 levels
  • 8 buildings
  • 2 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • 2 coffee shops
  • Built in 2018
  • Continental breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar on the beach
La Valise Tulum, member of Small Luxury Hotels offers 22 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include dressing gowns, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include telephones; local, long-distance and international calls are all complimentary (restrictions may apply). In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8 AM to 11:00 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Valise Restaurant
  • NÜ Tulum

Things to do

  • 2 outdoor pools
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at La Valise Tulum, member of Small Luxury Hotels

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Valise Tulum Hotel
Valise Hotel
Valise Tulum
La Valise Tulum
La Valise Tulum, member of Small Luxury Hotels Hotel
La Valise Tulum, member of Small Luxury Hotels Tulum
La Valise Tulum, member of Small Luxury Hotels Hotel Tulum

Frequently asked questions

What is the cancellation policy at La Valise Tulum, member of Small Luxury Hotels?

La Valise Tulum, member of Small Luxury Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at La Valise Tulum, member of Small Luxury Hotels?

As of 19 Dec 2024, prices found for a 1-night stay for 2 adults at La Valise Tulum, member of Small Luxury Hotels on 16 Jan 2025 start from AU$1,797.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at La Valise Tulum, member of Small Luxury Hotels?

Yep, La Valise Tulum, member of Small Luxury Hotels has a free self car park.

Are there any beaches close to La Valise Tulum, member of Small Luxury Hotels?

Yep, La Valise Tulum, member of Small Luxury Hotels is a short 1-minute walk from Tulum Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at La Valise Tulum, member of Small Luxury Hotels?

Yep, there is an onsite spa at La Valise Tulum, member of Small Luxury Hotels. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does La Valise Tulum, member of Small Luxury Hotels have a pool?

La Valise Tulum, member of Small Luxury Hotels has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at La Valise Tulum, member of Small Luxury Hotels?

La Valise Tulum, member of Small Luxury Hotels features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes La Valise Tulum, member of Small Luxury Hotels a romantic place to stay?

Couples spa treatments and beachfront dining, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at La Valise Tulum, member of Small Luxury Hotels.

Does La Valise Tulum, member of Small Luxury Hotels serve breakfast?

Yeah, complimentary continental breakfast is offered daily from 8 AM to 11:00 AM.

Is there a free airport shuttle available at La Valise Tulum, member of Small Luxury Hotels?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at La Valise Tulum, member of Small Luxury Hotels?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at La Valise Tulum, member of Small Luxury Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at La Valise Tulum, member of Small Luxury Hotels?

No, pets and service animals are not allowed.

La Valise Tulum, member of Small Luxury Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 129 out of 146 reviews" "
Rating 8 - Good. 9 out of 146 reviews" "
Rating 6 - Okay. 4 out of 146 reviews" "
Rating 4 - Poor. 1 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the beach side in the main hotel. The room was beautiful and looked out right on the beach. The staff was first class and super helpful for anything we needed. Would definitely recommend La Valise!
Stayed 3 nights in Sep 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,great rooms,great accomodations.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Dayma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia en La Valise fue absolutamente extraordinaria. Desde el momento en que llegué, me sentí como en casa, gracias a la cálida bienvenida del personal y al ambiente acogedor del hotel. La atención al detalle es impecable, desde la decoración hasta los servicios personalizados que hicieron de mi estancia algo inolvidable. Las habitaciones son un verdadero refugio de paz, combinando comodidad con un diseño sofisticado. Me encantó la amplitud del espacio, la cama increíblemente cómoda, Cada rincón del hotel refleja un gusto exquisito, haciendo que la experiencia sea visualmente impresionante y relajante al mismo tiempo. El servicio fue impecable durante toda mi estancia. El personal no solo fue amable, sino que se anticipó a todas mis necesidades de manera sutil y eficiente. Sentí que cada miembro del equipo estaba genuinamente comprometido con hacer de mi estancia algo perfecto.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sohaib, Ashburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the dining hall is breathtaking!! The staff is very helpful and friendly. The rooms and the amenities are nice. In the warmer months, I’d recommend the beach/garden side rooms. The jungle side rooms are great but the run warmer is summer months. There are a lot of dining options and experiences nearby.
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Staff & service
Good not great but with amazing staff
First of all the property has amazing and friendly staff, very nice food and a super beautiful view on the beach from the breakfast place on the beach side. The room we booked had a very pretty bedroom and outside area with small pool, however the upstairs terrace looked down into dirty jungle (empty bottles and cans) and the area looked sad (2 dirty old hammocks and that’s it). All that wouldn’t have put me off but to get to your sink and toilet you had to leave the room through a door so the sink is outside in the heat with all the insects and the toilet had an open roof which resulted me finding a variety of scary insects. After one night we asked if they have any rooms with bathroom inside and OMG we got a huge upgrade thanks to the manager Nathalie. It was a beautiful outstanding suite which would have been perfect if the AC was stronger and the hotel was cleaner and in better condition in general.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved La Valise! It was very clean and luxurious, the staff was very kind and helpful! The spa is beautiful and the massages were amazing! Cons: The road to the property is not in the best condition, very narrow with lots of cars, bikes and pedestrians don’t is very chaotic. Lots of construction. Everything near the hotel is very expensive! $20 for a 5 min cab drive. $200 for restaurants so be prepared!
Stayed 5 nights in Jul 2024

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roll-out bed to the deck
Stayed 5 nights in Jul 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Love the environment. Really recommend .A place to RELAX.
Stayed 2 nights in Jul 2024

10/10 Excellent

Evie

Liked: Cleanliness, staff & service, property conditions & facilities
lovely luxury stay
Stayed 4 nights in May 2024

10/10 Excellent

Jeremy, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and amazing staff!! We loved everything!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Renee, Grapevine

Stayed 2 nights in Jun 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our time here, 6 days, beautiful property. The staff were very welcoming, knowledgeable, engaging and helpful.
Stayed 5 nights in Jun 2024

10/10 Excellent

Kevin Trelles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La valise was nice, the staff amazing!
Stayed 2 nights in Jun 2024

6/10 Okay

Robyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible hotel. Amazing service and catered to all our needs. Will definitely return.
Stayed 4 nights in May 2024

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Christine, Carlsbad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a small, boutique hotel but the level of service is above and beyond. The staff is so friendly, knows all of the guests names and make everyone feel so comfortable. Very quiet as the restaurant and beach areas are for guests only. And while very hot/humid in mid-May, the jungle pool is so beautiful and relaxing. Beware of the bugs on jungle side though. I recognize this couldn't be avoided but there are lots of grasshopper type bugs, moths, mosquitos and worst of all scorpions (which are apparently harmless). Peaceful to be amongst the trees, but my (irrational) fear of bugs made it so I couldn't really relax while sleeping. Some of the rooms on the jungle side have outdoor bathrooms which isn't appealing to me, especially in the middle of the night. Beachside in the future, that's for sure.
Stayed 4 nights in May 2024

10/10 Excellent

Christine, Carlsbad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and helpful. Really tranquil setting and private.
Stayed 2 nights in May 2024

10/10 Excellent

Damaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge here is amazing! Shoutout to the entire staff at la valise. Amazing service. Can’t wait to book again
Stayed 2 nights in May 2024

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Beautiful property. Great food and staff. We would come here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Cheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Great service, relaxing.
Stayed 5 nights in Apr 2024

8/10 Good

Kelvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, the cleanliness and the amenities were great. Eddy and Jesus which were our two butlers went above and beyond with everything we could have asked for. I can’t explain how comfortable me and my fiancée felt with their service. Now, I have to point that we had an inconvenience with Room #9 (jungle view). This particular room I assume is next to the kitchen. It was a nightmare with the noise from 6am up to 11pm. It was already one of the most expensive hotels from my options and the least I wanted to expect is a noisy room right next to the kitchen. Everything else satisfied my expectations from what I read on the reviews.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher, Pennington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and accommodating. Food was very good.
Stayed 3 nights in Apr 2024