Solaris Hotels - accommodation in Zona Hotelera

We are beyond impressed and incredibly grateful for the amazing experience at Riu! From the moment we arrived, the staff went above and beyond to make our stay unforgettable. Everyone here is so helpful, friendly, and welcoming—it truly made a difference. The food was outstanding, with an endless variety. From delicious cappuccinos to refreshing margaritas, everything was top-notch. Honestly, with so many amazing options, it feels like you could eat forever! A few minor things to note—the water in the room has a slight aftertaste, and only Pepsi is available instead of Coke. Also, the elevator buttons would be easier to see if labeled in white instead of red. Some guests struggled to see them and accidentally pressed all the buttons, so we stopped on every floor! One of the highlights of our trip was an excursion to swim with dolphins—an absolutely incredible, once-in-a-lifetime experience and surprisingly affordable. This hotel is simply exceptional. It’s one of the best places I’ve ever stayed, and I’ll definitely be coming back with my family. Thank you, Riu, for a truly memorable experience!

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We enjoy staying here and of course could use a few details like a cooler ac in room that doesn’t make noise and floors in room I literally fell 3 times so make sure to always wear sandals/shoes… kids section could use an update not just cover in duct tape… Isaac from buffet/taco place always a pleasure, you can’t leave without a massage from Ely from Miiluma, ask for Miguel in the pool section best service and never fails. Glad they took away the reservation section it’s a first come first serve basis hated waiting on others and taking space for their time. If SLS play mujeres and Condesa got together they could switch off on a few things from each resort.