Zona Hotelera family-friendly accommodations

Cinco Estrellas para los Sres Wilfrido, Brian y Eduardo en la cena del Buffete Rest Vela. Atenciones professionales. Muy dedicados en hacer sentir bien a los huespedes . El equipo del bar enclave excelente servicio. Solo agregaria que haya mas pescados y mariscos en las comidas . Las mesas del cafe necesita un poco mas de atencion en la Limpieza . de El servicio del cafe es excelente. Personal amiable y dedicado

Staff was wonderful, great customer service, they really want to make you feel welcome and it shows from the moment you enter the property with the guys welcoming you when you get out the taxi, front desk personnel, the lobby area, elevators, gardens, restaurants, beaches, halls were always clean, if it rained that area was immediately being cleaned, the only thing I noticed was inconsistency with working electrical escalators, I only saw both escalators working once. ( It's the first impression you get from the hotel when you arrive from a long flight, even though the staff is ready to assist you, the hotel as a building and maintenance should look ready also...it's a small thing but I think it's an important one). At the Buffet restaurant Edgar was amazing, he remembered what we liked to drink from the first time! I mean, he's assisting so many guests all day long and he treats you and welcomes you in such pleasant way first thing in the morning until 11:00 pm at night as if he wasn't tired, with a smile in his face, he's just great. Concepcion did a great job cleaning our room also, we met her for a second but she was sweet and smiley face. Henry at the front desk was very helpful moving us to a different room, we for some reason didnt care for our first room, we prefered the Moon Tower, it seemed more open and lighter somehow and he was able to find us a room we liked much better. We appreciated all the staff and can't wait to see you again!

Very relaxing everything you need is on the property. Had a great time.