After twice assuring us by phone that we would have ground floor accommodation with parking at close proximity, we arrived to find we had an upstairs room and had to carry our suit cases also, my husband has a knee disability, we were asked to pay before he gave me the key, very rude and fancies himself, he lied on the phone to get our business, the same thing happened to my elderly sister, and my elderly brother, both guaranteed ground floor rooms, we all verbally expressed our dissatisfaction. We arrived from Whanganui area at around 1pm to attend a birthday at 2.30pm, otherwise we may have sleeked other accommodation.
This practice is not good for your industry. And as regular clients We expect some return correspondence and some compensation for this insulting treatment.
Peter and Michelle Steedman