Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Nightclub
Outdoor wedding area
3 outdoor pools, pool umbrellas, pool loungers
Preferred Club Ocean Front Bridal Suite
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • All-inclusive
  • Restaurant
  • Bar
    Bar
  • Hot tub
    Hot tub

Explore the area

Map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    4 min walk
  • Arrecife de Puerto Morelos National Park
    4 min walk
  • Crococun Zoo
    4 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Room options

Premium Deluxe with Plunge Pool Double Beds

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 66 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club with Plunge Pool King Bed

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean View & Pool Front King Bed

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean Front Presidential Suite

Highlights

Balcony or patio
Separate dining area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 268 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Preferred Club Ocean View King Bed

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean Front Honeymoon Suite

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deal of the Day

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Preferred Club with Plunge Pool Double Beds

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean View Double Beds

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean Front Governor Suite

Highlights

Balcony or patio
Separate dining area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 146 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Premium Deluxe Ocean View Double Beds

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Tropical King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Premium Deluxe with Plunge Pool King Bed

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

Premium Deluxe Ocean View King Bed

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Tropical View King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean Front Master Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 112 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Family Suite, Connecting Rooms (Preferred Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 83 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Ocean Front Bridal Suite

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Family Suite Premium

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
2 bedrooms
  • 83 sq m
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Deal of the Day Preferred

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Preferred Club Ocean View & Pool Front Double Beds

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Riviera Cancun Resort & Spa - All Inclusive. Within a short 5-minute stroll, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Dreams Spa by Pevonia can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Bordeaux, serves French cuisine and is open for dinner. With 2 beach bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Within a 20-minute drive of this 4.5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Puerto Morelos Beach - 4 min walk - 0.4 km
  • Crococun Zoo - 4 min drive - 3.0 km
  • Ojo de Agua Beach - 6 min drive - 3.1 km
  • Puerto Morelos Town Square - 6 min drive - 3.5 km
  • Petempich Bay - 14 min drive - 9.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Market Cafe - ‬16 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬1 min walk
  • ‪Sports Bar - ‬5 min walk
  • ‪Sensai - ‬4 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 486 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • Conference rooms
  • 8342 sq ft of conference space
  • 775 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free minibar items and complimentary bottles of water. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Dreams Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Dutch, English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (8,342 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Riviera Cancun Resort & Spa - All Inclusive?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Dreams Riviera Cancun Resort & Spa - All Inclusive on 16 Dec 2024 start from AU$571.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Riviera Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Riviera Cancun Resort & Spa - All Inclusive is a short 4-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Spa by Pevonia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Riviera Cancun Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Dreams Riviera Cancun Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams Riviera Cancun Resort & Spa - All Inclusive.

Is Dreams Riviera Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Dreams Riviera Cancun Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive serve breakfast?

Yep, free buffet breakfast is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, Dreams Riviera Cancun Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 625 out of 1074 reviews" "
Rating 8 - Good. 229 out of 1074 reviews" "
Rating 6 - Okay. 132 out of 1074 reviews" "
Rating 4 - Poor. 40 out of 1074 reviews" "
Rating 2 - Terrible. 48 out of 1074 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Aug 2024

10/10 Excellent

Luz Elena

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff the food. I will come back! ❤️❤️❤️❤️
Stayed 5 nights in Aug 2024

10/10 Excellent

Gelacio Ortiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the entertainment. They should put some Spanish music as well as English music. Also some ventilation by the lobby. It was way too hot.
Stayed 7 nights in Aug 2024

10/10 Excellent

David Thonas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great resort… immaculately maintained. Great for families. The staff and service was truly top notch. I highly recommend this property!
Stayed 4 nights in Aug 2024

10/10 Excellent

Yahima

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We likes everything
Stayed 6 nights in Aug 2024

10/10 Excellent

Ulicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so many things to do at th resort.
Stayed 4 nights in Aug 2024

8/10 Good

Arlinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
The place is nice.Have no complaints. The only thing is the food. Everything tasted so salty and the alcohol drinks seems like watered down. Another thing is the fare from Cancun airport to the hotel is $60 / person one way for a 25 minute drive.But overall we had a pleasant stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Zoe Ranea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

London Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we have a very wonderful time.
Stayed 6 nights in Aug 2024

10/10 Excellent

ANNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a great time. Definitely would return.
Stayed 5 nights in Aug 2024

8/10 Good

Ronald, Little Rock

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller property so great for family traveling with kids.
Stayed 3 nights in Aug 2024

6/10 Okay

Jeong

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Customer service was great. Food was fine, Mexican food and the Hibachi were the only good restaurants. Plumbing issues two days in a row, lighting in the room was faulty hence couldn’t get great sleep, and activities in/by the pool were entertaining, but pretty short lived.
Stayed 4 nights in Aug 2024

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here, The only thing I wasn’t fond of was the amount of children in the infinity pool at the bar it would’ve been nice to have a designated time for adults only. Beautiful resort and extremely friendly, helpful staff.
Stayed 3 nights in Aug 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Kattia Araya

Travelled with family
Liked: Cleanliness, staff & service
The staff is very nice and most of the time very helpful. The food it is just ok. The best restaurant they have is the French one, the staff and the service is that restaurant is excellent.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was great. The daily activities were great family fun. Staff was amazing and the food was excellent. We will be back to create more memories!
Stayed 5 nights in Jul 2024

8/10 Good

Roy Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service at this resort was nothing short of excellent, 10 stars if I could. Our premium deluxe room with plunge pool gave us preferred access because we booked through expedia. The private pool provided us with great entertainment and relaxation away from the main area, especially in the afternoon. The preferred access allowed us to enter the lounge directly across from our room, which provided great breakfast options. The resort is a little dated, but comfortable nonetheless. The areas directly outside the hotel arent developed or convenient for for a night out, but a quick cab ride will get you into Puerto Morelos for dinner or local shopping. The STAFF!! The staff was spectacular! Javier and Victor were the best poolside hosts and Enrique was the most amazing waiter at the Seaside restaurant. Overall, the staff across the resort were always professional, friendly, and ready to provide top notch service at anytime. I truly enjoyed their service, patience, and good nature while dealing with so many guests. Overall, I would visit this resort again, it was a great experience!
Stayed 7 nights in Aug 2024

8/10 Good

Maria Evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ocean front and everything was close and easy to walk to, not a huge resort which I liked. Very family/kid friendly. The kids club was a good option for kids to enjoy something other than sun, water, beach. We loved the plunge pool, it was definitely worth the upgrade. The room had an interesting shape so there isn’t a lot of room for kids/family to move around. We were traveling with an infant under 1 so had a crib and suitcases - we arranged the room to work for us. Bathroom is large and beds are comfortable. The staff at the resort very friendly and helpful. Check in was so easy and quick. The sandy beach is beautiful and ocean calm. Some seaweed but clear areas in the water to enjoy. We saw several people snorkeling right off the beach and there is a coral reef close to the shore. Food was delicious at the restaurants, buffet, and room service. Overall it is a great resort and would recommend.
Stayed 7 nights in Aug 2024

8/10 Good

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Ferdinand

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the área just due to the flooding the road was a little bit bad but it's ok
Stayed 3 nights in Aug 2024

10/10 Excellent

Ryan Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome!
Stayed 3 nights in Aug 2024

2/10 Terrible

Allen

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is fine but the staff is untrustworthy, a large sum of money was stolen from my room out of my backpack which means they were going through my personal items, staff didn’t seem to care much and gave us a direct email to communicate with after they do their “investigation” and they have not responded once when they promised at least an update, it’s been 3 months now. Plenty of other beautiful places in Cancun to spend your time and that are more fun from my experience, I’d pick anywhere but here.
Stayed 8 nights in May 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was beautiful! The only issue we had was on the last day we almost missed our transport to the airport because we were waiting on them to bring our bags to the front. We called several times but I assume they were very busy with check ins. Overall everything was beautiful. We saw 4 wedding on the property which was amazing to see how they turned a common area to wedding venues.
Stayed 3 nights in Jul 2024