See all properties
Save

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
Luxury property on the beach, with 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, pool loungers
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Building design
Balcony view
On the beach, beach cabanas, sun-loungers, beach umbrellas

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
  • Laundry

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Spoon
    1 min walk
  • Cancun Bus Station ADO
    33 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • 29.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite (Paradise)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Grand Residences Riviera Cancún All Inclusive

Pool
Hot tub
All-inclusive
Spa
4.7 out of 5, Exceptional, (900)
The price is AU$1,311
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Grand Residences Riviera Cancún All Inclusive

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, The Beach House, serves international cuisine and is open for breakfast, lunch and dinner. 5 O'Clock Somewhere Bar is the property's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the 3 hot tubs and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. There's also the convenience of free valet parking. .Attractions within a 20-minute drive of this 5-property class Puerto Morelos property include Moon Palace Golf Club and Puerto Morelos Beach.

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Crococun Zoo - 7 min drive
  • Puerto Morelos Town Square - 13 min drive
  • Puerto Morelos Beach - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Market Cafe - ‬14 min drive
  • ‪Sensai - ‬15 min drive
  • ‪Casa del Mar - ‬15 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Moments Lobby Bar - ‬14 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor pools
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 spa tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has a free self car park and free valet parking.

Are there any beaches close to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a short 1-minute walk from Petempich Bay. Fun beach activities include yoga, snorkelling and windsurfing.

Is there a spa on site at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, there is an onsite spa at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a pool?

Yep, and guests recommend it! Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All features 3 poolside bars, 4 outdoor pools and 3 hot tubs. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All.

Is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as changing tables and highchairs in the guestrooms, it's no surprise that Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a hit with families.

Is there a free airport shuttle available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All does not offer an airport shuttle service.

Is there a bar or restaurant at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, only service animals are allowed.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 757 out of 1152 reviews" "
Rating 8 - Good. 203 out of 1152 reviews" "
Rating 6 - Okay. 105 out of 1152 reviews" "
Rating 4 - Poor. 38 out of 1152 reviews" "
Rating 2 - Terrible. 49 out of 1152 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ever. We will be back. So chilled
Stayed 3 nights in Sep 2024

6/10 Okay

Paul Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t receive anything only thing I got was a coupon for a little discount on an expensive massage
Stayed 3 nights in Sep 2024

10/10 Excellent

olivia neena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

quinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn’t so good need more authentic Mexican food other then that it’s very nice and clean all you can drink and eat.
Stayed 4 nights in Aug 2024

10/10 Excellent

Arshbir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resorts we ever visited. Hector, Yadira, Aracely and Miroslava were amazing. Food and dining is awesome. 10/10 for everything.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jeffrey, Miami

Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was okay. Service was great for the most part. Clean.
Stayed 3 nights in Sep 2024

6/10 Okay

lucy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Megan A

Travelled with partner
Only good for a weekend stay. Absolutely nothing to do here which is fine when you want to just relax but no activities or anything to do. Drinks were mediocre, food was good, room was meh, bathroom where the shower and toilet was was small and gross. We tried it but won’t be back, back to a secrets for us.
Stayed 3 nights in Sep 2024

6/10 Okay

David Scott

Liked: Cleanliness
Stayed 7 nights in Aug 2024

2/10 Terrible

Sukhdeep

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No food variety, no source of entertainment, no shuttle bus service whereas they charged an enormous amount for this so called 5 star service
Stayed 7 nights in Aug 2024

4/10 Poor

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good for a weekend. The facilites and staff were nice. We both got the stomach bug which made the stay pretty miserable. One small bottle of pepto was 20 American dollars. A pack of Rolaids was 9$. The alcohol was not great. We had one night of karaoke which was fun, night one of our stay. Food was good but not great when you have the stomach bug. I tried not to drink the water but all the drinks have ice so that’s what probably got us sick. For the cost of the trip I would not ever go again. Do not recommend.
Stayed 6 nights in Jul 2024

2/10 Terrible

Mileydis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue terrible! El peor hotel en el que me he quedado. La atención, comida y entretenimiento TERRIBLE. Los trabajadores evitan ayudarte. El que vende las excursiones nos vendió un paquete para Xenses “con comida incluida”, cuando llegamos al parque esto no era cierto, no había comida incluida, nos dejaron afuera esperando un rato porque los tickets no aparecían 😔 Shenia la del restaurante frank and Rita TERRIBLE!! Esa señora parece una hiena riéndose, su customer services por debajo del piso, súper pesada esta mujer, se ve que no le gusta lo que hace y si le gusta algo lo que hace lo demuestra muy mal, siento que disfruta no ayudar. En fin creo que lo único bueno que encontré en ese lugar en cuanto a buena atención fue Rodrigo el bartender y Moises el que trabaja en la cafetería de los puntos. Para nada recomendaría este lugar y mucho menos regresaría.
Stayed 5 nights in Jul 2024

10/10 Excellent

Alexander

Stayed 3 nights in Aug 2024

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Fardowsa Nur

Liked: Cleanliness, amenities
My personal experience at this resort was far from great. Well most of the staff members were accommodating there were a lot of mishaps, inconsistency, and errors that are occurred during my stay. To make matters worse after trying to discuss matters with Expedia and my credit card the resort and hostel hotel staff were dishonest about the details of what actually occurred. Their biggest mistake was interrupting my lunch and asking me to leave a day early in front of everybody and then apologizing many hours later after the entire day was wasted. I understand mistakes happen, but this hotel was particularly lacking in communication and accommodation. Also be mindful that there are smokers everywhere and they do sell cigars on site so if you’re somebody somebody that doesn’t prefer cigarettes and things of that nature it’s likely that you’ll see people smoking around. I have several complaints against this resort that weren’t a big deal at the time but compiled altogether really affected the entirety of my stay combined with the fact of the hotel just being dishonest and making it difficult for me to get compensation by not being forthcoming about what transpired.
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a smaller resort. Property was beautiful and clean. Can’t say enough good things about the staff! Will definitely visit this resort again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and staff were fantastic. Jesus took Great!!!! care of us during our stay Our room was beautiful and our view was impeccable. Would definitely be revisiting.
Stayed 3 nights in Aug 2024

8/10 Good

Yesenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind and welcoming staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Very friendly staff and very yummy food.
Stayed 2 nights in Aug 2024

4/10 Poor

Chinh

Travelled with partner
Disliked: Staff & service
What can I say.. I've been coming to the Yucatan area 4 times previously.and have never had such a bad experience. Firstly, the food was 4 of 10. The restaurants had limited selection and the food was not good. I couldn't wait to get out of the resort to have food elsewhere. The location of the resort was deep away from the main road getting transportation in and out of the resort was confusing as the drivers from the tours and taxi drivers would ask repeatedly about which Margaritaville it was. As there were two Margaritaville resorts close to each other. And lastly they charged me 100 dollars for old sheets that apparently had some blood stains on. When I asked them for the sheets to show me, they did not have the sheets and had me pay for the "damaged property". I reluctantly paid because they would not allow me to depart the resort to catch my plane. I would be very cautious going to this resort. I am a frequent flyer and have been many places and resorts. This was by far my worst experience in Quinta Roo region of Mexico.
Stayed 5 nights in Aug 2024

10/10 Excellent

Bardia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Melita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property is not kid friendly at all. It has nothing for little ones. Limited dining and not many options. No night life. It was very clean and nice staff!
Stayed 3 nights in Aug 2024

10/10 Excellent

Crystal, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff, from the front desk, baggage, servers, housekeeping, concierge, groundskeepers, EVERYONE, was very friendly, always smiling and seemed genuinely glad to help. The best food is at Rita's Taco House and Latino, but the breakfast buffet at the Beach House and the smoothies at Blended were also good. There were events everyday and Jesus was always around for suggestions and a friendly hello. Concierge Yadi is super sweet and helpful as well, we loved chatting with her. The servers have shifts at all the restaurants and events so you get to know their faces pretty quickly. Shout out to Antonio for being so great. We'd stay at this resort again.
Stayed 4 nights in Aug 2024