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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
Luxury property on the beach, with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, pool loungers
On the beach, beach cabanas, sun-loungers, beach umbrellas
Balcony view
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Building design

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Puerto Morelos Beach
    14 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • 29.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite (Paradise)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, The Beach House, serves international cuisine and is open for breakfast, lunch and dinner. 5 O'Clock Somewhere Bar is the property's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the 3 hot tubs and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this 5-property class Puerto Morelos property include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Puerto Morelos Town Square - 13 min drive
  • Puerto Morelos Beach - 14 min drive
  • Ojo de Agua Beach - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Market Cafe - ‬14 min drive
  • ‪Sensai - ‬15 min drive
  • ‪Casa del Mar - ‬15 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Moments Lobby Bar - ‬14 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor swimming pools
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All on 19 Nov 2024 start from AU$826.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has a free self car park and free valet parking.

Are there any beaches close to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a short 1-minute walk from Petempich Bay. Fun beach activities include yoga, snorkelling and windsurfing.

Is there a spa on site at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, there is an onsite spa at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a pool?

Yep, and guests recommend it! Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All features 3 poolside bars, 4 outdoor pools and 3 hot tubs. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All.

Is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as changing tables and highchairs in the guestrooms, it's no surprise that Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a hit with families.

Is there a free airport shuttle available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All does not offer an airport shuttle service.

Is there a bar or restaurant at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, only service animals are allowed.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 758 out of 1141 reviews" "
Rating 8 - Good. 196 out of 1141 reviews" "
Rating 6 - Okay. 101 out of 1141 reviews" "
Rating 4 - Poor. 37 out of 1141 reviews" "
Rating 2 - Terrible. 49 out of 1141 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Melita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property is not kid friendly at all. It has nothing for little ones. Limited dining and not many options. No night life. It was very clean and nice staff!
Stayed 3 nights in Aug 2024

10/10 Excellent

Crystal, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff, from the front desk, baggage, servers, housekeeping, concierge, groundskeepers, EVERYONE, was very friendly, always smiling and seemed genuinely glad to help. The best food is at Rita's Taco House and Latino, but the breakfast buffet at the Beach House and the smoothies at Blended were also good. There were events everyday and Jesus was always around for suggestions and a friendly hello. Concierge Yadi is super sweet and helpful as well, we loved chatting with her. The servers have shifts at all the restaurants and events so you get to know their faces pretty quickly. Shout out to Antonio for being so great. We'd stay at this resort again.
Stayed 4 nights in Aug 2024

8/10 Good

Kymberlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Syed Farhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So amazing property love it when I go next Cancun I like to stay same island plus pick the room (Ocean View)
Stayed 3 nights in Aug 2024

6/10 Okay

Rodshel

Liked: Staff & service
Stayed 7 nights in Jul 2024

2/10 Terrible

Sharleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Matt

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
There is nothing to do but drink and go swimming if you don't book excursions. The entertainment was limited and the food was so and so. The bartenders and staff were nice and the rooms were comfy
Stayed 6 nights in Aug 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property lives up to its rating. It is a smaller, quieter resort, so if you’re looking for a party this isn’t the place. But, the place was clean and well maintained. The workers were pleasant and efficient. The resort was beautiful. I never really have high expectations for resort food, but I’d say the food was good. I really liked the Italian restaurant and the nachos at the taco place. I forget his name, but the server at The server at The Compass bar makes a really solid Old Fashioned.
Stayed 4 nights in Aug 2024

8/10 Good

Roshni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evertything was ok, but we arrived a 10am after a long trip from Puerto RIco (more than 12 hours) and asked if they can let us go into our room before check in time and, even though room was prepared before that hour, we couldn't access it. Since we arrived the place they let us go to restaurants, bars and amenities. Staff was nice and helpful all the time. I was a goog vacation place after all.
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, it immediately had a relaxing vibe there. Resort is not as big as most which is what we loved. Rooms are clean and comfortable. The staff were amazing food was good. Definitely recommend it.
Stayed 4 nights in Aug 2024

10/10 Excellent

Anthony, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay was amazing! From the moment we arrived, the vibrant atmosphere and welcoming staff made us feel right at home. The resort is beautifully maintained, with stunning views and excellent amenities that truly capture the laid-back, tropical vibe that Margaritaville is known for. A special shoutout goes to the incredible team members who went above and beyond to make our stay unforgettable. Emilio was exceptionally attentive, always ready with a smile and eager to assist us with anything we needed. The hospitality we received from the various team members named Alex, Eduardo, Mario, Hibram and Angela was outstanding. Each one brought something unique to our experience, whether it was ensuring our room was perfect, offering great recommendations, or simply engaging in friendly conversation that made us feel like we were among friends. Emilio and the Alex truly embody what great service should be, making our stay not just comfortable, but exceptional.Their dedication and warmth made all the difference, and we can't thank them enough for their efforts. We can't wait to return to Margaritaville Resort and enjoy another incredible vacation. If I had a complaint it would be please update the room keys as they are a bit weird and sometimes don't work and the lifeguard should be more attentive when on duty I saw him looking at his phone the whole time he was on post or sometimes wasn't even there.
Stayed 6 nights in Jul 2024

10/10 Excellent

Ryvin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly, and a special shout out to Rafael who served us at Latino's, and Angela at the blended bar! They were so lovely for our party.
Stayed 6 nights in Aug 2024

10/10 Excellent

Ruben

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights with family of 7. Enjoyed everything they had to offer from the food, hospitality, kids activities and shows. Everyone was helpful but would like to give a shout out to Alfredo who was great and went beyond to get our granddaughter an umbrella by dragging it from the beach to where we were at. Also Jesus who always greeted us every morning and asked us if we needed anything. I would definitely return to this resort and I also recommend it. Thank you
Stayed 7 nights in Jul 2024

6/10 Okay

Noya

Stayed 6 nights in Aug 2024

10/10 Excellent

Krystofer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay
Stayed 1 night in Aug 2024

6/10 Okay

Lauren AnnMarie

Liked: Cleanliness, property conditions & facilities
The property overall is very clean and the room was very fun and well decorated. I loved having access to the pool and bar area right off of my room on the first floor. This resort could be incredible if the staff wanted it to be. Check in was awkward and not welcoming. I was not given a map or even information on the layout of the resort. I was given no information on the dining options and left to figure it out on my own. The food was not great and I would not consider myself a picky eater or “foodie”. I was not aware of the live music and special dining options they have in the evenings… I also had to find that out by word of mouth. The excursions I booked were wonderful. I loved leaving for my dives and snorkeling right from the dock at the resort. I was disappointed that they did not allow me to use my resort credit through Expedia for my massage. Overall, this resort is just okay. I would recommend asking for more information at check in to get the most out of your stay!
Stayed 4 nights in Aug 2024

8/10 Good

Amada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Jeremiah Jamora

Liked: Cleanliness
Nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal es muy amable , especialmente Manuel el bartender una persona muy amable y servicial , lo único malo es que en el área donde está Manuel siento que no tiene suficientes vasos para las bebidas él tenía que ir por algunos vasos que necesitaba y creo que no es justo que él no tenga porque podría desempeñar mejor su trabajo y no dejar sola la área.
Stayed 5 nights in Aug 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was excellent, seaweed was a little much but that’s Mother Nature and not the resort. Staff could have been a little more friendlier specially around the bar and waitress/waiter area.
Stayed 7 nights in Jul 2024

6/10 Okay

Juan Pablo

Stayed 3 nights in Jul 2024

2/10 Terrible

Ayesha, Apopka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nightmare this was. Our flight home was canceled and so we needed to move to a more affordable hotel until we got rescheduled. This was supposed to be a five star property. No appropriate acknowledgement of our needs. Everyone got sick within 6hrs and the hotel pretended it didn't happen. We checked out immediately. No refund on the stay, even the unused portion of it, nor the snorkeling trip we had booked 6hrs prior and were too sick to stick around for. So phenomenally disappointed in this experience. We were sick for over a week and got no response from the hotel other than it was up to Expedia. And Expedia relayed repeatedly that the hotel wouldn't approve any sort of refund. Do. Not. Trust your time, money, family to this property.
Stayed 2 nights in Aug 2024

8/10 Good

Robert M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was listed as VIP access but is not. Disappointing.
Stayed 7 nights in Jul 2024

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 5 nights in Aug 2024