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Pan Pacific Vancouver

4.5 star property
Eco-certified hotel connected to the convention centre in Downtown Vancouver with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pan Pacific Vancouver

Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Pacific Club, Deluxe Room, 2 Double Beds, City View
Couples treatment room(s), hot tub, steam room, body treatments
Pacific Club, Deluxe Room, 1 King Bed, Harbour View
Deluxe Room, 1 King Bed, Harbour View

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Bar
  • Room service
  • Pet-friendly
The price is AU$365
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
999 Canada Pl, Vancouver, BC, V6C3B5
  • Canada Place Cruise Ship Terminal
    1 min walk
  • Oceans 999
    1 min walk
  • Vancouver Waterfront Station
    4 min walk
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    5 min walk

Room options

View all photos for Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Harbour View

Deluxe Room, 2 Double Beds, Harbour View

Deluxe Room, 2 Double Beds, Harbour View

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Down duvet
  • 32 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for Pacific Club, Deluxe Room, 1 King Bed , City View

Pacific Club, Deluxe Room, 1 King Bed , City View

Pacific Club, Deluxe Room, 1 King Bed , City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Club, Deluxe Room, 1 King Bed, Harbour View

Pacific Club, Deluxe Room, 1 King Bed, Harbour View

Pacific Club, Deluxe Room, 1 King Bed, Harbour View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 32 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Club, Deluxe Room, 2 Double Beds, City View

Pacific Club, Deluxe Room, 2 Double Beds, City View

Pacific Club, Deluxe Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds, Harbour View

Premier Room, 2 Double Beds, Harbour View

Premier Room, 2 Double Beds, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 42 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Room, Harbour View

Panoramic Room, Harbour View

Panoramic Room, Harbour View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Harbour View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 32 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Harbour View

Suite, 1 King Bed, Harbour View

Suite, 1 King Bed, Harbour View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 82 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

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Pool
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Air conditioning
4.6 out of 5, Wonderful, (1651)
The price is AU$411
for 1 night
includes taxes & fees
8 Jan - 9 Jan
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About the area

Vancouver

Pan Pacific Vancouver puts you in the heart of Vancouver, connected to the convention centre and within steps of popular attractions like Canada Place Cruise Ship Terminal and Canada Place. Highlights at this eco-friendly hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Spa Utopia can include deep-tissue massages, hot stone massages and aromatherapy along with access to the mud bath and hot tub. Oceans 999 is open for breakfast, brunch and lunch. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a short walk of this Downtown Vancouver hotel include Vancouver Convention Centre and Granville Street.

What's nearby

  • Canada Place Cruise Ship Terminal - 1 min walk
  • Canada Place - 2 min walk
  • Vancouver Convention Centre - 3 min walk
  • Vancouver Waterfront - 7 min walk
  • BC Place Stadium - 19 min walk

Getting around

  • Vancouver Waterfront Station - 4 min walk
  • Waterfront Metro Station - 5 min walk
  • Vancouver International Airport (YVR) - 32 min drive

Restaurants

  • ‪A&W Restaurant - ‬5 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Miku - ‬4 min walk
  • ‪Fairmont Waterfront - ‬2 min walk
  • ‪Mahony & Sons Burrard Landing - ‬5 min walk

About this property

Pan Pacific Vancouver

Eco-certified hotel connected to the convention centre in Downtown Vancouver with 3 restaurants
Pan Pacific Vancouver offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, a sauna, and spa services are also featured at the eco-certified Pan Pacific Vancouver. For a fee, parking is available.

This Vancouver hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 23 levels
  • 3 dining venues
  • Conference rooms
  • Built in 1986
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Pan Pacific Vancouver offers 503 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 55-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include dressing gowns, designer toiletries, complimentary toiletries and hairdryers.

This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Spa Utopia has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 5.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (CAD 5.95 per night)
  • WiFi in public areas is free for up to 2 hours per day

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Limo/town car service
  • Parking on site (CAD 58 per night; includes in/out privileges)
  • Valet parking on site (CAD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 52 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Coal Harbour Bar
  • Five Sails
  • Oceans 999

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (86 centimetre wide)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 40 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 52 per person
  • Fee for in-room wireless Internet: CAD 5.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 5.95 per night (rates may vary)
  • Fee for wired Internet in public areas: CAD 5.95 per night (rates may vary)
  • Self-parking fee: CAD 58 per night (in/out privileges)
  • Valet parking fee: CAD 75 per night (in/out privileges)
  • Pet fee: CAD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.

Property is also known as

Pacific Pan
Pacific Vancouver
Pan Pacific Hotel
Pan Pacific Hotel Vancouver
Pan Pacific Vancouver
Pan Vancouver
Vancouver Pacific
Vancouver Pan Pacific
Pan Pacific Vancouver Hotel Vancouver
Pan Pacific Vancouver Hotel
Pan Pacific
Pan Pacific Vancouver Hotel
Pan Pacific Vancouver Vancouver
Pan Pacific Vancouver Hotel Vancouver

Frequently asked questions

What is the cancellation policy at Pan Pacific Vancouver?

Pan Pacific Vancouver offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Vancouver?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Pan Pacific Vancouver on 1 Jan 2025 start from AU$364.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Vancouver?

Yep, Pan Pacific Vancouver has a self car park with in/out privileges for CAD 58 per night.

Are there any beaches close to Pan Pacific Vancouver?

The closest beach to Pan Pacific Vancouver is English Bay Beach (2.2 km).

Is there a spa on site at Pan Pacific Vancouver?

Yep, Spa Utopia is available for guests. It has a hot tub, a steam room and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Pan Pacific Vancouver have a pool?

Yep, and guests love it! Pan Pacific Vancouver has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at Pan Pacific Vancouver?

Pan Pacific Vancouver features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Pan Pacific Vancouver a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Pan Pacific Vancouver.

Is Pan Pacific Vancouver family-friendly?

You bet! With amenities such as children's meals, babysitting services and laundry facilities, it's no surprise that Pan Pacific Vancouver is a hit with families.

Does Pan Pacific Vancouver serve breakfast?

Yep, our visitors are hooked on the buffet breakfast here! Available daily between 7:00 AM and 11:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Pan Pacific Vancouver?

No, Pan Pacific Vancouver does not offer an airport shuttle service.

Is there a bar or restaurant at Pan Pacific Vancouver?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pan Pacific Vancouver?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Vancouver?

Dogs are welcome at Pan Pacific Vancouver, with food and water bowls on offer.

Pan Pacific Vancouver Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2873 out of 4080 reviews" "
Rating 8 - Good. 690 out of 4080 reviews" "
Rating 6 - Okay. 297 out of 4080 reviews" "
Rating 4 - Poor. 138 out of 4080 reviews" "
Rating 2 - Terrible. 82 out of 4080 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay on our last night in Canada. It was the perfect finish to our holiday. The private lounge was a great place to retreat to and the staff were attentive and provided a friendly, comfortable and well stocked lounge area to relax.
Stayed 1 night in Jul 2024

6/10 Okay

Jatin

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Great if you’re going on a cruise
Stayed 1 night in Sep 2024

10/10 Excellent

AnnaLee

Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Walking distance to restaurants and a couple in the hotel. Parking was easy but $50 a night. A general price for parking at a downtown hotel in a major city. Nice view from room
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Stayed 1 night in Sep 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pan Pacific is a beautiful hotel in a great location. It’s probably meant for cruise passengers. The price is quite steep for individual travelers. There is no concierge. There is no room mini bar. The coffee service was not easy to find in a dresser drawer. The Harbour view and location are fantastic, and access to the Harbour is unbeatable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kim

The perfect place to stay before your cruise!🚢
Stayed 1 night in Sep 2024

10/10 Excellent

Alastair

Stayed 2 nights in Aug 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Amer, Calgary

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location, great room with panoramic view. Average staff service, didn't see any VIP service that I paid for.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located with fabulous views ! It is connected to the cruise ship terminal which was perfect for us ! The establishment is at least a 5-star !
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2024

10/10 Excellent

Bryan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick

Stayed 1 night in Aug 2024

6/10 Okay

Bonnie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Various gaffs happened throughout our stay: 1 Asked for 4 more regular coffee two diff times, didn't get 2 Had bath towels & face cloth on the floor, wasn't replaced or picked up 3 Asked for extra water once, didn't get 4 One time we got NO WATER 5 A green bag for our DIRTY underwear was on the floor in the toilet...it was taken but the garbage was NOT!!! I had to SEARCH for it through numerous calls, making me late for a dinner engagement 6 Twice, NO turn down service 7 Asked to have my bedding replaced (left card on bed), the top sheet/pillow cases were changed but the mattress sheet WAS NOT!!!!! I think we asked to have our bedding changed twice out of 4 nights. Other than extra coffee & a few extra bottles of water, we didn't request anything extravagant!!! I had wanted to stay here since 2016, when we rolled through on the Rocky Mountaineer, and we were assigned your sister Hotel. So, last Oct 2023 we were booked to stay so we could attend the PINK concert, but she cancelled JUST outside the window of your cancellation policy, so we lost our first night's payment which was a Friday night & MUCH more than the average. PINK rescheduled but if I'd have known that I would have to argue to get my dirty laundry back, not receive the simple services that ANY hotel provides, AND not be able to get the chill out of the room even tho the heat was on, AND the noise from other rooms, I would have booked elsewhere. The VIP Lounge/Staff was EXCELLENT & so was Phil.
Stayed 5 nights in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel at the cruise terminal. Very convenient!
Stayed 1 night in Sep 2024

10/10 Excellent

Cecile

Stayed 1 night in Sep 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is simply wonderful especially if you’re going on a cruise. It’s connected to the Vancouver cruise terminal. Hotel staff takes your luggage directly from your hotel room and transfers it for you to your ship!! Our room was fabulous, overlooking the harbor. Our beds were amazing. Best hotel I’ve ever stayed at bar none.
Stayed 1 night in Sep 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Katrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Sep 2024