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El Cozumeleño Beach Resort - All Inclusive

3.5 star property
Beachfront property with relaxing spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Cozumeleño Beach Resort - All Inclusive

Aerial view
Indoor pool, 5 outdoor pools, open 6:00 AM to 10:00 PM, pool loungers
On the beach, white sand, free beach cabanas, sun-loungers
Boating
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

7.0 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Playa San Juan
    16 min walk
  • Villa Maya
    4 min drive
  • Los Cinco Soles
    6 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    11 min drive

Room options

View all photos for Garden View Expedia Rate

Garden View Expedia Rate

Garden View Expedia Rate

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hairdryer
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top Room

In-room safe, individually decorated, individually furnished

Premium Sky Top Room

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

In-room safe, individually decorated, individually furnished

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard With Garden View

In-room safe, individually decorated, individually furnished

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Sea View

In-room safe, individually decorated, individually furnished

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

In-room safe, individually decorated, individually furnished

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Hotelcoz All Inclusive

Pool
Hot tub
All-inclusive
Spa
3.6 out of 5, Good, (217)
The price is AU$259
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hotelcoz All Inclusive

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at El Cozumeleño Beach Resort - All Inclusive. You'll be 6 km (3.7 mi) from Punta Langosta Pier and 6 km (3.8 mi) from San Miguel Church. Highlights at this beachfront property include 2 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages and beachside massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, La Veranda, is open for dinner. Swim Up Bar is the property's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 hot tubs and indoor swimming pool. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also free self parking, along with the convenience of car rentals on site. .Sights within a 20-minute drive of this 3.5-property class Zona Hotelera Norte property include Stingray Beach and Chankanaab National Park.

What's nearby

  • Cozumel Maritime Terminal - 6 min drive - 5.4 km
  • Punta Langosta Pier - 7 min drive - 6.1 km
  • San Miguel Church - 7 min drive - 6.1 km
  • Stingray Beach - 9 min drive - 8.2 km
  • Chankanaab National Park - 15 min drive - 14.5 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬11 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

El Cozumeleño Beach Resort - All Inclusive

Beachfront property with relaxing spa services
El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At El Cozumeleño Beach Resort - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 1972
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (5,381 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Cozumeleño Beach Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)
  • Hosted evening meal: USD 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

Frequently asked questions

What is the cancellation policy at El Cozumeleño Beach Resort - All Inclusive?

El Cozumeleño Beach Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Cozumeleño Beach Resort - All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at El Cozumeleño Beach Resort - All Inclusive on 29 Nov 2024 start from AU$262.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Cozumeleño Beach Resort - All Inclusive?

Yep, El Cozumeleño Beach Resort - All Inclusive has a free self car park.

Are there any beaches close to El Cozumeleño Beach Resort - All Inclusive?

Yep, El Cozumeleño Beach Resort - All Inclusive is a short 16-minute walk from Playa San Juan. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find water sports equipment and motor boats.

Is there a spa on site at El Cozumeleño Beach Resort - All Inclusive?

Yep, there is an onsite spa at El Cozumeleño Beach Resort - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does El Cozumeleño Beach Resort - All Inclusive have a pool?

Yep, and guests recommend it! Take your pick from 5 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at El Cozumeleño Beach Resort - All Inclusive?

El Cozumeleño Beach Resort - All Inclusive features 5 outdoor pools, 2 hot tubs and an indoor pool.

What makes El Cozumeleño Beach Resort - All Inclusive a romantic place to stay?

Beachfront dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at El Cozumeleño Beach Resort - All Inclusive.

Is El Cozumeleño Beach Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and art supplies in the guestrooms, it's no surprise that El Cozumeleño Beach Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at El Cozumeleño Beach Resort - All Inclusive?

No, El Cozumeleño Beach Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at El Cozumeleño Beach Resort - All Inclusive?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Cozumeleño Beach Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at El Cozumeleño Beach Resort - All Inclusive?

No, pets and service animals are not allowed.

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 280 out of 1023 reviews" "
Rating 8 - Good. 295 out of 1023 reviews" "
Rating 6 - Okay. 196 out of 1023 reviews" "
Rating 4 - Poor. 133 out of 1023 reviews" "
Rating 2 - Terrible. 119 out of 1023 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Deysi

Liked: Staff & service
Stayed 12 nights in Aug 2024

6/10 Okay

Deysi

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall hotel was good but food wise their dinner restaurant that requires dressing code was disgusting you wat better at their cocal restaurant that is near the beach.
Stayed 12 nights in Aug 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the property and the staff. We will go back next year and I have stayed there many times.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the very professional staff and the exceptional cleanliness. The food was just fine and it is a nice quiet, family friendly hotel. The location on the beach and the island are perfect.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una mala experiencia con nuestra habitación pero lo solucionaron enseguida, cambiándonos. La canción de la bikina instrumental, suena todo el tiempo, a todas a horas, en todas las áreas. No miento cuando digo que era una repetición infinita. Después del segundo día, realmente se vuelve molesto. Ojalá pudieran hacer algo al respecto. En cuanto a las instalaciones y staff, todo fue muy bueno. Muy amables, serviciales y las instalaciones muy bellas con todas las actividades posibles disponibles y una playa pequeña pero hermosa y súper a gusto. Volvería solo si me aseguraran que cambiaron su playlist.
Stayed 4 nights in Aug 2024

10/10 Excellent

Trixia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Sean

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The food was good, people nice and beac was great. If they want to improve I would say some extra umbrellas by the beach and working on Cleaning the rooms more, it had a moldy smell and dirty sheets.
Stayed 4 nights in Jul 2024

2/10 Terrible

Maria Magdalena Maldonado

Disliked: Staff & service, property conditions & facilities
El personal es muy desatento, sobre todo en recepcion. Me cobraron una persona de mas, y no me entregaron comprobante o factura, me dieron un correo que no responden
Stayed 4 nights in Aug 2024

8/10 Good

Lucreta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff is great for the most part, there was a few that wasn’t. They snorkeling was good right of the beach. When you book an excursion from the front desk you need to check everything about it.
Stayed 14 nights in Jul 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are open from 7 am-10pm! You could go to the restaurant for dinner without dressing up, just slip your cover up on (men need to have a shirt), eat and go back to your beach chair. It was perfect! The facilities were clean, staff was great. You can't beat the service, food and atmosphere for the price
Stayed 7 nights in Jul 2024

6/10 Okay

Michael Brent

Travelled with family
Second Time here and it was not the same as the first.
Stayed 10 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst resort we have ever stayed at. From pulling up at the resort there was no one to greet us then we had to stand at the front desk for a while because no one seemed to want to help us. Food was HORRIBLE..pools were absolutely disgusting and had a terrible smell to them. None of the employees seemed happy at all so service wasn’t good all week we were there. Beds were the worst we have ever slept on, very old hard matresses. No fun entertainment for the kids whatsoever. We will never be back to say the least!
Stayed 6 nights in Jul 2024

10/10 Excellent

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Brooke

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The food was nearly inedible. Luckily we only stayed for one night. The room was extremely hot and the bathroom, especially the shower was very unsanitary. I did not want to go in without my shoes. The mattresses were extremely hard and there was no Wi-Fi connection in our room. We will not stay here if we return to Cozumel. The staff was more than friendly and helpful and I appreciate their service. I wish the facilities and menus would be updated. Sewage smell was overwhelming.
Stayed 1 night in Jul 2024

8/10 Good

Flavio Ruiz

Stayed 8 nights in Jul 2024

4/10 Poor

Mariam

Stayed 4 nights in Jul 2024

6/10 Okay

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property and the staff were great, but the ACin the room was not working properly and it was very noisy, also in the formal restaurant the same issue no AC, if this simple but key things are fixed , I would come back for sure
Stayed 6 nights in Jul 2024

6/10 Okay

Martin, Katy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of amenities Needs some TLC
Stayed 1 night in Jul 2024

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for a three-night reservation but only stayed for less than a day (July 6, 2024). The worst hotel experience I have ever had!!! Dirty rooms (molded, rusted bathroom). worn out, caved-in mattress, beach closed packed with DRY sargassum (days of accumulation), swimming pool discussing (green scummy water with debris inside the pool, the buffet recycled the same soggy vegetables served for lunch during dinner with ZERO main protein dish...They ran out of meat with almost no guests in the hotel. The condition of the premises is deplorable. I demand a refund! The front desk dismissed my complaint with a "sorry, we don't have control over natural disasters!! (Since Hurracine Beryl occurred two days before but there was no damage to the property at all!) The few hotel guests were also complaining about the situation but the hotel staff did NOTHING to alleviate the situation!!!.
Stayed 3 nights in Jul 2024

8/10 Good

Meagan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful, not crowded so it’s very relaxing. The food was typical buffet food but nothing to complain about it’s what I would’ve expected. We had to leave very early into our trip due to hurricane beryl but the staff was very helpful.
Stayed 6 nights in Jun 2024

8/10 Good

William Reese

Travelled with partner
Liked: Cleanliness, staff & service
Have stayed several times over the last 10 years. Accommodations are good and staff is excellent, but maybe needing a little bit of a makeover with the hotel, starting to show some age.
Stayed 6 nights in Jul 2024

2/10 Terrible

Kyle, Elm Grove

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old beaten up furniture in room, no deadbolt in room, outside smelled of seaweed and stereo, buffet was in a rickety barn type building, unable to use beaches, how it got a 4 star rating is beyond me.
Stayed 6 nights in Jul 2024

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities
This is a older budget friendly resort. Its buffet changes from day to day. There is a fine dining restaurant for dinner with reservation. The beach is beautiful and has great snorkeling. The employees are the best and very accommodating to your needs..They are always cleaning. Since it is older, it does need a bit of remodeling, but for the price of this all inclusive it is worth the stay. Ask for Danny at the El Cocal buffet and restaurant.
Stayed 5 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Hector Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was our second time visiting this resort. Great beach and awesome service. The food was good and the drinks were OK, but it was all included. Unfortunately, hurricane Beryl cut our vacation short. The staff moved all guests into the convention center, where all sun lounging chairs were set up for us to sleep through the storm. All staff was available the entire night and made sure we were safe and comfortable at all times. The next morning the staff made sure the building was safe and clear of debris. They did an awesome job at ensuring we were OK and helped us get to the airport on time since no taxis were available that morning. Awesome customer service! Can't wait to return.
Stayed 4 nights in Jul 2024