4/10 Poor
Annette, Regents Park
Travelled with partner
4 Mar 2025
Disliked: Amenities, property conditions & facilities
No indication on website that building is 2 story with no lift. Am partially disabled so can't use stairs very well and wasn't aware until arrival. Get a text to collect key on arrival from a locked box at reception (4 pm in the arvo). Below our room were picnic tables where a group of 5 loud middle aged guys were drinking heavily and smoking, even though there is no smoking on the property apart from the designated area away from the buildings. We got hold of the caretaker to request a room change, who walked right by the group on his way to our room and never said anything. There were no other rooms available and were told by the caretaker about not being able to traverse the stairs he said - oh well, you will just have to stay up here for the night and not go out. Which we did and had to put up with the 5 boisterous and inebriated men who had the 2 rooms beside us. One of which came to our room at 9 the next morning still drunk and with a can in his hand, knocked on the door and when opened said to my partner - what did you say? My partner said, what do you want? Reply was - I thought you were talking to me. We packed our stuff and went to reception to say we were finding alternative accommodation. No apology no offer of assistance and they still charged for the extra night.
Annette
Stayed 2 nights in Feb 2025