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Island Shangri-La, Hong Kong

5.0 star property
Luxury hotel connected to a shopping centre in Hong Kong with 6 restaurants

Photo gallery for Island Shangri-La, Hong Kong

Exterior
Body treatments, aromatherapy, body wraps, body scrubs, thalassotherapy
Premier Suite, 1 King Bed, Harbour View
6 restaurants, breakfast, lunch, dinner served; international cuisine
Family Suite (Hong Kong Wonders Themed) | City view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Spa
  • Bar
  • Breakfast available
  • Room service
The current price is AU$530
includes taxes & fees
15 Apr - 16 Apr

Explore the area

Map
Pacific Place, Supreme Court Road, Central, Hong Kong
  • Pacific Place
    ‪1 min walk‬
  • Lan Kwai Fong
    ‪17 min walk‬
  • Hong Kong Convention and Exhibition Centre
    ‪20 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪37 min drive‬

Room options

View all photos for Premier Suite, 1 King Bed, Harbour View

Premier Suite, 1 King Bed, Harbour View | View from room

Premier Suite, 1 King Bed, Harbour View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
  • 88 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Garden Lodge)

Room, 1 King Bed (Garden Lodge)

Room, 1 King Bed (Garden Lodge)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | View from room

Suite, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
  • 85 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Fishermans Cove)

Room, 1 King Bed (Fishermans Cove)

Room, 1 King Bed (Fishermans Cove)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 44 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Harbour View Suite King

Harbour View Suite King

Harbour View Suite King

Highlights

Separate dining area
Separate sitting area
Air conditioning
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
  • 88 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite King

Executive Suite King | Living area

Executive Suite King

Highlights

Separate dining area
Separate sitting area
Air conditioning
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
  • 82 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Peak View King

Deluxe Peak View King

Deluxe Peak View King

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
Private bathroom
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Horizon - Peak View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Horizon - Peak View)

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Peak View Twin

Deluxe Peak View Twin

Deluxe Peak View Twin

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
Private bathroom
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Harbour View King

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View King

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 41 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View Twin

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View Twin

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 41 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite (Hong Kong Wonders Themed)

Family Suite (Hong Kong Wonders Themed)

Family Suite (Hong Kong Wonders Themed)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
  • 88 sq m
  • Harbour view
  • Sleeps 5
  • 1 King Bed

View all photos for Horizon, Room, 2 Single Beds, Harbour View

Premium bedding, minibar, in-room safe, desk

Horizon, Room, 2 Single Beds, Harbour View

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
Dining table
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 44 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon, Room, 1 King Bed, Harbour View

Premium bedding, minibar, in-room safe, desk

Horizon, Room, 1 King Bed, Harbour View

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
Dining table
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 44 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds (Horizon - Peak View)

Room, 2 Single Beds (Horizon - Peak View)

Room, 2 Single Beds (Horizon - Peak View)

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed, Harbour View (Grand)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Harbour View (Grand)

Highlights

Air conditioning
Free cots/infant beds
Dining table
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Hairdryer
  • 44 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, Harbour View (Grand)

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Single Beds, Harbour View (Grand)

Highlights

Air conditioning
Free cots/infant beds
Dining table
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Hairdryer
  • 44 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed (Grand - Peak View)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (Grand - Peak View)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Rainfall showerhead
  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds (Grand - Peak View)

Premier Room, 2 Single Beds (Grand - Peak View)

Premier Room, 2 Single Beds (Grand - Peak View)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Rainfall showerhead
  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite (Campervan Haven Themed)

Family Suite (Campervan Haven Themed)

Family Suite (Campervan Haven Themed)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
  • 82 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Suite (Treetop Hideout Themed)

Family Suite (Treetop Hideout Themed)

Family Suite (Treetop Hideout Themed)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
  • 82 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

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JW Marriott Hotel Hong Kong

Central & Western District
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$535
includes taxes & fees
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About the area

Hong Kong

Island Shangri-La, Hong Kong puts you in the heart of Hong Kong, connected to a shopping centre and within a 20-minute stroll of popular places like Lan Kwai Fong and Hong Kong Convention and Exhibition Centre. Highlights at this luxury hotel include 6 restaurants, 2 coffee shops/cafes and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and thalassotherapy. The fine-dining restaurant, Restaurant Petrus, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool and gym. Business amenities include a meeting room, a conference centre, and limo/town car service. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Attractions within a short walk of this Central & Western District hotel include Pacific Place and within a 30-minute walk you'll find Soho.

What's nearby

  • Pacific Place - 1 min walk - 0.0 km
  • The Peak Tram - 9 min walk - 0.8 km
  • Lan Kwai Fong - 17 min walk - 1.4 km
  • Hong Kong Convention and Exhibition Centre - 20 min walk - 1.7 km
  • Hong Kong - Macau Ferry Terminal - 4 min drive - 4.2 km

Getting around

  • Cotton Tree Drive Tram Stop - 5 min walk
  • Hong Kong Admiralty Station - 6 min walk
  • Hong Kong International Airport (HKG) - 37 min drive

Restaurants

  • ‪Executive Lounge - ‬1 min walk
  • ‪Lobby Lounge - ‬2 min walk
  • ‪The Continental - ‬2 min walk
  • ‪Golden Leaf 金葉庭 - ‬1 min walk
  • ‪Dim Sum Library - ‬1 min walk

About this property

Island Shangri-La, Hong Kong

Luxury hotel connected to a shopping centre in Hong Kong with 6 restaurants
Island Shangri-La, Hong Kong offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 6 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A meeting room and limo/town car service are available. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Island Shangri-La, Hong Kong. Parking is available for a fee.

This Hong Kong hotel is smoke free.

  • 544 guestrooms or units
  • 22 levels
  • 6 dining venues
  • 2 coffee shops
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Island Shangri-La, Hong Kong offers 544 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

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JW Marriott Hotel Hong Kong

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$535
includes taxes & fees
19 Apr - 20 Apr
JW Marriott Hotel Hong Kong

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (HKD 700 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: HKD 398 for adults and HKD 398 for children
  • 2 coffee shops/cafes
  • 6 restaurants
  • A bar/lounge

Restaurants on site

  • cafe TOO
  • Lobster Bar and Grill
  • Nadaman
  • Restaurant Petrus
  • Summer Palace

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Thalassotherapy

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Due to renovations, swimming pool and Ming Pavilion is not available from September 2, 2024 to September 8. 2024.
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HKD 660.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately HKD 398 for adults and from HKD 398 for children
  • Valet parking fee: HKD 700 per night
  • Rollaway bed fee: HKD 660.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Island Shangri La Hotel
Island Shangri-La Hong Kong
Island Shangri-La Hotel
Island Shangri-La Hotel Hong Kong
Shangri-La Island
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La
Island Shangri La
Island Shangri La, Hong Kong
Island Shangri-La, Hong Kong Hotel
Island Shangri-La, Hong Kong Hong Kong
Island Shangri-La, Hong Kong Hotel Hong Kong

Frequently asked questions

What is the cancellation policy at Island Shangri-La, Hong Kong?

Island Shangri-La, Hong Kong offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Island Shangri-La, Hong Kong?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Island Shangri-La, Hong Kong on 15 Apr 2025 start from AU$530.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Island Shangri-La, Hong Kong?

Yep, Island Shangri-La, Hong Kong has valet parking for HKD 700 per night.

Are there any beaches close to Island Shangri-La, Hong Kong?

The closest beach to Island Shangri-La, Hong Kong is Repulse Bay Beach (5.4 km).

Is there a spa on site at Island Shangri-La, Hong Kong?

Yep, there is an onsite spa at Island Shangri-La, Hong Kong. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Island Shangri-La, Hong Kong have a pool?

Island Shangri-La, Hong Kong has an outdoor pool.

What luxury perks are available at Island Shangri-La, Hong Kong?

Island Shangri-La, Hong Kong features a full-service spa, an outdoor pool and 6 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Island Shangri-La, Hong Kong a romantic place to stay?

A Michelin-starred restaurant and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Island Shangri-La, Hong Kong.

Is Island Shangri-La, Hong Kong family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Island Shangri-La, Hong Kong is a hit with families.

Does Island Shangri-La, Hong Kong serve breakfast?

Yep, buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Island Shangri-La, Hong Kong?

No, Island Shangri-La, Hong Kong does not offer an airport shuttle service.

Is there a bar or restaurant at Island Shangri-La, Hong Kong?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Island Shangri-La, Hong Kong?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Island Shangri-La, Hong Kong?

No, only service animals are allowed.

Island Shangri-La, Hong Kong Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 651 out of 892 reviews
Rating 8 - Good. 177 out of 892 reviews
Rating 6 - Okay. 35 out of 892 reviews
Rating 4 - Poor. 19 out of 892 reviews
Rating 2 - Terrible. 10 out of 892 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruben Diego

Stayed 1 night in Dec 2024

8/10 Good

Clare

Stayed 3 nights in Dec 2024

10/10 Excellent

QI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is best hotel we stayed in our 20 days China trip including HongKong, chengdu and Beijing. Hongkong’s island Shangri-La provided high quality stay experience with clean room, nice view and surprisingly rich breakfast and friendly staff. Very happy with 4nights stay in this hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel we stayed at and we have stayed at numerous 5 star hotels. This was a six star hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

John, Fredericksburg

Stayed 1 night in Nov 2024

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with staff who went above and beyond to accommodate our requests and needs.
Stayed 4 nights in Dec 2024

10/10 Excellent

georges

Stayed 1 night in Nov 2024

6/10 Okay

Christian

Liked: Cleanliness, staff & service, amenities
Disappointing stay. Rooms have been nicely updated, but the Shangrila “smell” is too strong and quite nauseating. The in-room water dispenser (hot and cold water) is very noisy as it boils water every 10-15 minutes. The light switch panel next to the bed was flashing on and off the entire time and the night light switch was faulty.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Gary

Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph

Stayed 1 night in Nov 2024

10/10 Excellent

LOUELYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-la is superb
Superb service and hospitality
Stayed 4 nights in Nov 2024

8/10 Good

Henrry

Stayed 1 night in Oct 2024

10/10 Excellent

Reese

Stayed 4 nights in Oct 2024

10/10 Excellent

Zhiqiang

Liked: Cleanliness
Stayed 4 nights in Sep 2024

4/10 Poor

Yu-er

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The worst Shangri-La experience ever. Checked in around noon. Understood that the room is not ready so we went out for lunch. Came back after 3pm only to realize that our room was still not ready. We finally got our room keys at around 5pm... Staff compensated us 500 HKD credit after we started to complain (politely of course). So I’m guessing if you’re being nice and wait without saying anything, you would not get anything. Our harbor view room was prob the worst among their harbor view rooms… not exactly facing harbor at all…but maybe because I have too much expectation for them. I had really good experience at the Shanghai Shanghai-La. Not sure if this is common Hong Kong service style, 5 star hotel reception staffs give attitude during check in and check out. I need to do early check out and there’s no one in the lobby, ZERO, I’ve only seen this situation in Australia where we’re staying in the middle of nowhere. But This is Hong Kong! I have to call the front desk while I’m literally at the front desk! And the lady came out like somebody just punched her in the face... anyway the only nice thing I can say about this hotel is that the room is newly renovated, gorgeous interior design. Love the modern Chinese decoration but service sucks, just hope this is not discrimination that I’ve heard a lot before…
Stayed 1 night in Oct 2024

10/10 Excellent

Ma. Cristina

Stayed 3 nights in Oct 2024

10/10 Excellent

Mona

Stayed 2 nights in Oct 2024

10/10 Excellent

Frazor, Marlborough

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in quiet, green Admiralty
Stayed 2 nights in Oct 2024

10/10 Excellent

Frazor, Marlborough

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and staff
Stayed 5 nights in Oct 2024

10/10 Excellent

Hummam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great hotel and great location. The service is good. The renovated rooms are recommended.
Stayed 5 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Leah

Business traveller
Liked: Cleanliness, staff & service, amenities
Loved that my room had all the amenities and items needed for travel.
Stayed 3 nights in Oct 2024