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The Reach Key West, Curio Collection by Hilton

4.0 star property
On private beach with outdoor pool, near Southernmost Point
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Reach Key West, Curio Collection by Hilton

Outdoor pool, pool umbrellas, pool loungers
Private beach, scuba diving, sailing, kayaking
Exterior
In-room safe, individually decorated, individually furnished, desk
Daily buffet breakfast for a fee

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Spa
  • Bar
  • Room service
  • Breakfast available
  • Pet-friendly
The price is AU$1,001
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
1435 Simonton Street, Key West, FL, 33040
  • Simonton Beach
    ‪3 min walk‬
  • Duval Street
    ‪3 min walk‬
  • South Beach
    ‪3 min walk‬
  • Key West, FL (EYW-Key West Intl.)
    ‪9 min drive‬

Room options

View all photos for Studio, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Room, 1 Double Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Resort View

In-room safe, individually decorated, individually furnished, desk

Room, 1 Double Bed, Resort View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 28 sq m
  • Resort view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 28 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Studio, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Premium Studio, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Premium Room, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 2 Double Beds, Accessible (Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 42 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, View

In-room safe, individually decorated, individually furnished, desk

Studio, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Key West View)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed (Key West View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Ceiling fan
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Casa Marina Key West, Curio Collection by Hilton

On private beach
Pool
Spa
Pet-friendly
3.5 out of 5, Good, (1003)
The price is AU$1,464
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Casa Marina Key West, Curio Collection by Hilton

About the area

Key West

At The Reach Key West, Curio Collection by Hilton you'll be within steps of popular attractions like Florida Keys Beaches and South Beach. Highlights at this beachfront hotel include a full-service spa, a private beach and a restaurant. .A relaxing visit to Spa al Mare' can include deep-tissue massages and hot stone massages. The restaurant, Four Marlins, serves local cuisine and is open for brunch, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool, gym and pool loungers as well as access to boat tours. 4700 square feet (437 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also the convenience of valet parking. .Attractions within a short walk walk of this 4-property class Key West Historic District hotel include Duval Street and Southernmost Point.
View more Resorts in Key WestOpens in a new window

What's nearby

  • Duval Street - 3 min walk
  • South Beach - 3 min walk
  • Southernmost Point - 5 min walk
  • Ernest Hemingway Home and Museum - 12 min walk
  • Mallory Square - 4 min drive

Getting around

  • Key West, FL (EYW-Key West Intl.) - 9 min drive

Restaurants

  • ‪Salute! On The Beach - ‬13 min walk
  • ‪El Siboney Restaurant - ‬9 min walk
  • ‪Southernmost Beach Café - ‬3 min walk
  • ‪Southernmost Point Bar In the USA - ‬7 min walk
  • ‪Rum Bar at the Speakeasy Inn - ‬7 min walk

About this property

The Reach Key West, Curio Collection by Hilton

On private beach with outdoor pool, near Southernmost Point
Step outside to unwind on the sandy beach. At The Reach Key West, Curio Collection by Hilton, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as scuba diving and sailing.

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee. This beach hotel also offers an outdoor pool, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Key West hotel.

  • 1 building
  • 150 guestrooms or units
  • 5 levels
  • Conference rooms
  • 4700 sq ft of conference space
  • 437 sq. m of conference space
  • Built in 1970
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Reach Key West, Curio Collection by Hilton offers 150 accommodations with laptop-compatible safes and espresso makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, designer toiletries and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on request.

Spa al Mare' has 5 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and hot stone massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 48 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 25 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Four Marlins

Things to do

  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,700 square feet of conference space

Outdoors

  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per night
  • Only dogs are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 63 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Fitness centre access
  • Health club access
  • Partner property access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 to 35 per person
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per stay (rates may vary)
  • Valet parking fee: USD 48 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Reach Waldorf Astoria
The Reach, a Waldorf Astoria Hotel Key West
Reach Resort Key West
Waldorf Astoria Key West
The Reach Resort Curio Collection by Hilton
The Reach Key West Curio Collection by Hilton
The Reach Key West, Curio Collection by Hilton Resort
The Reach Key West, Curio Collection by Hilton Key West
The Reach Key West, Curio Collection by Hilton Resort Key West

Frequently asked questions

What is the cancellation policy at The Reach Key West, Curio Collection by Hilton?

The Reach Key West, Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reach Key West, Curio Collection by Hilton?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at The Reach Key West, Curio Collection by Hilton on 2 Feb 2025 start from AU$899.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reach Key West, Curio Collection by Hilton?

Yep, The Reach Key West, Curio Collection by Hilton has valet parking with in/out privileges for USD 48 per day.

Are there any beaches close to The Reach Key West, Curio Collection by Hilton?

Yep, The Reach Key West, Curio Collection by Hilton is on Florida Keys Beaches, which hotel guests give top marks. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at The Reach Key West, Curio Collection by Hilton?

Yep, Spa al Mare' is available for guests. You'll enjoy services like hot stone massages.

Does The Reach Key West, Curio Collection by Hilton have a pool?

The Reach Key West, Curio Collection by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reach Key West, Curio Collection by Hilton?

The Reach Key West, Curio Collection by Hilton features a private beach, a full-service spa and an outdoor pool. All guestrooms come with deep soaking tubs, room service and espresso makers.

What makes The Reach Key West, Curio Collection by Hilton a romantic place to stay?

A private beach and a lounge bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at The Reach Key West, Curio Collection by Hilton.

Is The Reach Key West, Curio Collection by Hilton family-friendly?

You bet! With amenities such as a private beach and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Reach Key West, Curio Collection by Hilton is a hit with families.

Are there hot tubs in the rooms at The Reach Key West, Curio Collection by Hilton?

No, but there are deep-soaking baths in the guestrooms.

Does The Reach Key West, Curio Collection by Hilton serve breakfast?

Yeah, buffet brekkie is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at The Reach Key West, Curio Collection by Hilton?

No, The Reach Key West, Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at The Reach Key West, Curio Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reach Key West, Curio Collection by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

The Reach Key West, Curio Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 858 reviews" "
Rating 8 - Good. 205 out of 858 reviews" "
Rating 6 - Okay. 103 out of 858 reviews" "
Rating 4 - Poor. 52 out of 858 reviews" "
Rating 2 - Terrible. 46 out of 858 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Angelo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
3rd stay and always a problem
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay, close to all that happens
Beautiful property, ocean side with wonderful food and service.
Stayed 3 nights in Oct 2024

10/10 Excellent

jane

Travelled with group
Liked: Amenities
Beautiful, beach front resort.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sang

Stayed 2 nights in Oct 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place !!
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite resort in keywest for family
Stayed 3 nights in Jul 2024

2/10 Terrible

Faith, Corryton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the absolute worst Hilton property. DIRTY, RUDE, and FALLING APART First-check in we were offered no information about property details, amenities, dining options, or other details. First room on the first night was dirty and falling apart. Took a shower and the shower leaked everywhere had to take all of our clean towels to wipe up the water on the floor. Toilet ran constantly, and the door handle on the shower was falling off. Tried to tell the front desk and they wanted to move us. Being as if we were staying for 6 days we were hesitant as we had already unpacked but we decided to make the move. Next room was no better and was extremely dirty. The stand up showers floor was dry rotted and cracked and falling through, the dust on the doors, mirrors, fans, ledges were so thick it was disgusting, the floors were stained and not cleaned. We went to change our sheets and the sheets that were brought had stains all over them and when we pulled the fitted sheet off the mattress cover had pee stains all over it. We asked a manager to come up and there was no one available and the front desk attendant ask us to bring the mattress cover down to the lobby in front of everyone which was very embarrassing. We asked for a manager to come after that and no one came we also asked for them to come make our bed with clean sheets and no one came for 6 hours and we had to go back down and ask again. We had to call Hilton to get a manager to come up which took another day. When t
Stayed 6 nights in Oct 2024

8/10 Good

Angela

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Super friendly staff. Rooms are nice and clean. The seagulls and pigeons bath regularly in the pool. The water is full of feathers. It didn’t seem to bother most people though.
Stayed 4 nights in Oct 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't care for the restaurant food.
Stayed 5 nights in Oct 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Location

10/10 Excellent

Peter J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Elizabeth

Disliked: Staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Todd

Stayed 4 nights in Sep 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Oct 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Key West Hilton Curio Collection this past week, October 6-10, right during Hurricane Milton--Key West was just on the fringes, but we got a lot of wind and rain. The Hotel was great during the storm, the staff was very helpful, nice, efficient, friendly. The restaurant was excellent. Loved the room, the location (right on the beach), loved the fact that we could walk to Duvall Street and all over the Downtown/Oldtown. Trolley stop half a block away. We had a wonderful stay. Thanks!
Stayed 4 nights in Oct 2024

2/10 Terrible

Josiah

Travelled with family
Disliked: Cleanliness, staff & service
Elevators not working. Room ready late. My wife and I had to get ready in gym bathroom for a boat ride. Housekeeping not good. Very disappointed. Spent alot of money for this trip.
Stayed 2 nights in Oct 2024

10/10 Excellent

Cortland

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip!
Stayed 3 nights in Jun 2024

6/10 Okay

Lindsey

Stayed 3 nights in Sep 2024

4/10 Poor

Marie

Liked: Cleanliness, staff & service
Only 1 elevators operating and was mostly out of service for the whole hotel. Had to walk up 4 flights of stairs. This is an ongoing problem and had nothing to do with weather conditions. Poorly maintained elevators. Unacceptable for what they’re room rates are. Will never stay there again
Stayed 5 nights in Oct 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Return trip to the Reach. We absolutely love it and will go back. The entire staff bar were all amazing. Only had one working elevator. Funny enough, even that one did not work both when we check in and out with our luggage.
Stayed 4 nights in Oct 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
After we setlled in we went to beach,pool and top restaurant all at once that was very nice and convenient.
Stayed 1 night in Oct 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and responsive staff. Pool and beach very nice.
Stayed 4 nights in Sep 2024

10/10 Excellent

Karan Murphy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property well maintained and very pretty.. Be4ach was very nice, even though we were there while Hurricane Helene passed by.
Stayed 4 nights in Sep 2024