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Crowne Plaza Kitchener-Waterloo, an IHG Hotel

4.0 star property
Hotel with a conference centre, a quick walk to Centre In The Square
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Exterior
Exterior
Exterior
Meeting facility
Meeting facility

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk
The price is AU$159
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Kitchener City Hall
    6 min walk
  • Izna Donburi
    1 min walk
  • Kitchener Station
    14 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    17 min drive

Room options

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Sofa bed - double
Premium bedding
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is AU$136
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About the area

Kitchener

Crowne Plaza Kitchener-Waterloo, an IHG Hotel puts you in the heart of Kitchener, within just a 10-minute stroll of Kitchener-Waterloo Art Gallery and Centre In The Square. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The restaurant, Aqua Lounge Restaurant, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Aqua Lounge Restaurant is the hotel's own bar, serving drinks along with dinner. 15005 square feet (1394 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include an indoor swimming pool and free Wi-Fi in public areas. There's also the convenience of self parking. .With a stay at this 4-property class Downtown Kitchener hotel, you'll be 1.9 km (1.2 mi) from Kitchener Memorial Auditorium Complex and 4.4 km (2.7 mi) from Wilfrid Laurier University.

What's nearby

  • Centre In The Square - 9 min walk
  • Kitchener Memorial Auditorium Complex - 3 min drive
  • Wilfrid Laurier University - 6 min drive
  • Bingemans - 6 min drive
  • University of Waterloo - 7 min drive

Getting around

  • Kitchener Station - 14 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 62 min drive

Restaurants

  • ‪Crabby Joe's - ‬1 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Coffee Culture Cage and Eatery - ‬2 min walk
  • ‪Variedad Latina Restaurant - ‬2 min walk
  • ‪The Yeti Cafe - ‬4 min walk

About this property

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Hotel with a conference centre, a quick walk to Centre In The Square
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 7 meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 15005 square feet (1394 square metres) and includes a conference centre. An indoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo, an IHG Hotel. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15005 sq ft of conference space
  • 1394 sq. m of conference space
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo, an IHG Hotel offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,005 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 AM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Kitchener
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel Kitchener

Frequently asked questions

What is the cancellation policy at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Crowne Plaza Kitchener-Waterloo, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo, an IHG Hotel on 5 Jan 2025 start from AU$159.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Yep, Crowne Plaza Kitchener-Waterloo, an IHG Hotel has a secured covered self car park with in/out privileges for CAD 12.00 per night.

Does Crowne Plaza Kitchener-Waterloo, an IHG Hotel have a pool?

Crowne Plaza Kitchener-Waterloo, an IHG Hotel has an indoor pool. The pool is open 6:00 AM to 10:00 AM.

What makes Crowne Plaza Kitchener-Waterloo, an IHG Hotel a romantic place to stay?

A lounge bar and late-night room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Kitchener-Waterloo, an IHG Hotel.

Is Crowne Plaza Kitchener-Waterloo, an IHG Hotel family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Kitchener-Waterloo, an IHG Hotel is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Kitchener-Waterloo, an IHG Hotel serve breakfast?

Sure does, brekkie is served daily.

Is there a free airport shuttle available at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

No, Crowne Plaza Kitchener-Waterloo, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

No, only service animals are allowed.

Crowne Plaza Kitchener-Waterloo, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 465 out of 1013 reviews" "
Rating 8 - Good. 293 out of 1013 reviews" "
Rating 6 - Okay. 130 out of 1013 reviews" "
Rating 4 - Poor. 52 out of 1013 reviews" "
Rating 2 - Terrible. 73 out of 1013 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff both at check in and breakfast. An amazing breakfast buffet, worth staying there just for the breakfast. Very clean, had no issues whatsoever
Stayed 1 night in Sep 2024

10/10 Excellent

Gleb

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy hotel with very friendly staff. The room is well-equipped and clean. The area around the hotel is quite busy and noisy since it's located in the downtown.
Stayed 1 night in Sep 2024

8/10 Good

Charlotte

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall nice
Nice location and amenities. Great breakfast! Comfortable bed.
Stayed 2 nights in Sep 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay. Comfortable bed. Small room & bathroom. Malfunctioning shower
Stayed 1 night in Sep 2024

4/10 Poor

Rock

Travelled with family
Disliked: Property conditions & facilities
Pass
Totally not happy with the room. Old, outdated room and building. All monies spent on the outisde and lobby. Area is shady and a lot of homeless people in the area making feel unsafe.
Stayed 3 nights in Sep 2024

2/10 Terrible

Cyrus

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t let us in
Stayed 1 night in Sep 2024

10/10 Excellent

Orhan K

Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Paula

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The air-con was loud through the night which made it difficult for me to sleep well.
Stayed 1 night in Aug 2024

10/10 Excellent

MARIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay at this hotel was extremely disappointing. The room was outdated with no smart TV, and the furniture and bed were old and uncomfortable. The room also had a noticeable smell, and the cleaning products used were not effective. Overall, the experience was not worth the charge.
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! The restaurant had great service and fresh food at the breakfast buffet. The pool and area was clean and the water was nice to swim in. The hotel has lots of little entertainment options with kid sized bowling lanes, minigolf, arcade, and table tennis. My two kids and I enjoyed some of the onsite amenities during our single night stay.
Stayed 1 night in Sep 2024

8/10 Good

Jixia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with public transportation. Cleanness is acceptable.
Stayed 3 nights in Aug 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. The restaurant was excellent. The only hotel I've stayed in a long time with comfortable pillows. The only complaint i would have is the parking is so far away.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ella

Stayed 1 night in Aug 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Kiriam

Stayed 3 nights in Aug 2024

2/10 Terrible

Hironori

Stayed 1 night in Aug 2024

8/10 Good

Emerson

Stayed 1 night in Aug 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne Plaza was a very comfortable stay. The only reason why I rated 4 stars overall was that the bed was way too soft for my liking. Thats just a personal preference. That being said,, staff were lovely, rooms were clean and the on-site restaurant had tasty food and excellent service. The only downside of the restaurant is that the portions are huge so one could definitely share to cut down costs, especially children. The breakfast was probably the best breakfast I have ever had at a hotel. So many options, friendly and helpful wait staff. Made to order omlet station is fantastic. The pool is wonderful. I would stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Kyle

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I feel I am owed one nights stay back . I had no phone in the room for about 24 hours and I do not own a cell phone . My wife was in surgery at St. Mary’s Hospital and I was to be available to help with a decision if needed . The hotel worked to fix the issue and thought it was fixed many times but it wasn’t . I asked for a one night refund and was told that because I booked through you that you owe it to me . Also people should know that if you don’t book directly with the hospital you do not get the medical discount and any issues with the hotel must be corrected thru the site you use . Even a hotel like the Crowne Plaza will not help with any refunds . This is crap , Dave the husband of Mary Ellen .
Stayed 3 nights in Aug 2024