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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Deluxe Double Room, 2 Queen Beds
Junior Suite, 1 King Bed
Front of property
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AU$204
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪2 min drive‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Junior Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

At The Willows Hotel you'll be 1.1 km (0.7 mi) from Lake Michigan and 1.9 km (1.2 mi) from Wrigley Field. Highlights at this boutique hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, a fireplace in the lobby and luggage storage. .Attractions within a 10-minute drive of this 3-property class Lakeview hotel include Michigan Avenue and Grant Park.

What's nearby

  • Lincoln Park Zoo - 2 min drive - 1.9 km
  • Wrigley Field - 3 min drive - 2.2 km
  • DePaul University-Lincoln Park - 3 min drive - 1.9 km
  • Michigan Avenue - 4 min drive - 4.6 km
  • Navy Pier - 7 min drive - 7.0 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cesar's Killer Margaritas - Broadway - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Tuk Tuk Thai Isan Street Food - ‬4 min walk
  • ‪Galway Bay - ‬4 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, Romanian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Willows Hotel?

The Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Willows Hotel?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on 1 Apr 2025 start from AU$203.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Willows Hotel?

The closest beach to The Willows Hotel is North Avenue Beach (2.6 km).

Is there a free airport shuttle available at The Willows Hotel?

No, The Willows Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Willows Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Willows Hotel?

No, pets are not allowed.

The Willows Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 598 out of 1151 reviews
Rating 8 - Good. 328 out of 1151 reviews
Rating 6 - Okay. 127 out of 1151 reviews
Rating 4 - Poor. 65 out of 1151 reviews
Rating 2 - Terrible. 33 out of 1151 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob A., Niles

Stayed 1 night in Dec 2024

10/10 Excellent

Sain

Stayed 1 night in Dec 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Kevin

Liked: Staff & service
The place is located conveniently but is dated. The rooms especially small, the price not so much.

8/10 Good

Gracie

Travelled with partner
Liked: Cleanliness, staff & service
Decent property, it’s an older building so some things could be improved. My room had a big spider web in one of the ceiling corners. Neighborhood is nice, walkable restaurants and stores. Would possibly stay again for a night depending the circumstances
Stayed 1 night in Dec 2024

6/10 Okay

WILLIAM, Crown Point

Stayed 1 night in Dec 2024

6/10 Okay

WILLIAM, Crown Point

Travelled with partner
Liked: Cleanliness
Old hotel in pretty good condition, but the radiator/ heating system was really noisy (woke us up all night long).

4/10 Poor

Jordan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here twice and both times were great. The location is convenient to Wrigleyville, which is where we spent a lot of time. Staff were friendly and helpful. Parking was in the garage close by. Lots of shops and restaurants close by. We would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Vonda, Apollo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Ty

Stayed 4 nights in Nov 2024

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Good value, cool area, parking garage nearby. This was a pretty good find!

10/10 Excellent

Patrick C

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are terrific and the comfort, cost ratio is terrific. Efficient property that is old but well kept up .
Stayed 1 night in Dec 2024

10/10 Excellent

Reymundo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel on a quiet side street in Lakeview. Room was not overly large but great for a 2 night stay. So many shops, grocery, great restaurants and pubs nearby. Loved this hotel. Will definitely stay again
Stayed 2 nights in Dec 2024

10/10 Excellent

Patrick C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service and property are all excellent!!!
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Liked: Staff & service
the room was not great.....no closet, no desk, it was loud and the heater was super loud and musty. The hotel is cute from the outside and the lobby and staff were nice, but this room should not be a room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Christina, Indianapolis

Travelled with partner, Travelled with group
Cute small older hotel. Decent location with plenty of places around and parking garage catty-corner from hotel (separate from hotel so you have to pay for parking). Stayed in room 109. It sounded like someone was hitting the radiator all night. Temperature control for the room didn't work.I did not get much sleep.
Stayed 1 night in Nov 2024

4/10 Poor

peter

Disliked: Cleanliness, property conditions & facilities
Worn out
Mold on the walls in bathroom. Plug sockets on lamp are worn out. No exhaust fan in bathroom. Lamp shade was ripped. Just sort funny how the crown molding just stops short of the adjoining wall. Overall the room and building are worn out
Stayed 1 night in Nov 2024

8/10 Good

Laura, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby was quaint. Thee staff was excellent!
Stayed 2 nights in Nov 2024

10/10 Excellent

John J

Stayed 2 nights in Nov 2024

6/10 Okay

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kristen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute little boutique hotel. My son enjoyed the robes. Minibar was reasonably priced. Very clean and very cute, antique old world vibe.
Stayed 1 night in Nov 2024