2/10 Terrible
Bruna
2 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is beyond unacceptable!
Staff was not welcoming and refused to give us extra towels and 1 pillow case for a pillow that had no pillow case. I booked two rooms, 3 people stayed in each room and we had only two bath towels and 1 face cloth per room. I went to the front desk and requested more towels and the missing pillow case. I was told that the front desk staff was not allowed to hand out towels and linens and I had to come back next morning and talk to the housekeeper. I was beyond frustrated, it was late and we just drove all day and wanted to take a shower but didn’t have enough towels for everyone. Next morning the housekeeper gave us such a hard time but finally gave us the towels but not the pillow case. The rooms were in pretty bad shape! There was mold on the walls and shower, the tub was broken and taped with duct tape, broken doors and bugs everywhere. The rooms were dirty and smelled like dirty feet!
Bruna
Stayed 2 nights in Dec 2024